I am unable to login, still stating my credentials are wrong. I'm trying to download this on my ipad

  • 12 March 2015
  • 4 replies

I bought my webroot complete at best buy and I did register online. now I am at the point where I have downloaded the app. I am trying to login with my credentials, but it is not letting me in. Stating login failed, but I have logged in already with my email and password.i know this is the same .

4 replies

Userlevel 7
Badge +55
Hello Jbhual,
Welcome to the Community Forum,
First, let's make sure you're following these instructions for installing Webroot SecureAnywhere Internet Security Complete on an iPad:
iOS Download InstructionsTo download the SecureWeb app:
  1. If you have not yet created a Webroot account, go to https://my.webrootanywhere.com. Click Sign up now to begin creating the account.  
  2. Open the App Store on your device and search for “Webroot SecureWeb.” Tap to install the app. Alternately, you can download and install the SecureWeb app from iTunes at: http://itunes.apple.com/us/app/webroot-secureweb-browser/id460986853?mt=8  
  3. Enter your Apple ID password. The SecureWeb app opens and installs on your device. Once installed, you will see the Webroot SecureWeb icon on your Home panel. Tap this icon to open the app.  
  4. To access Password Management functions, tap the key icon in the SecureWeb toolbar. Enter your SecureAnywhere user name and password. This is the same login that you use to access your Webroot account at my.webrootanywhere.com. If you have not yet created a Webroot account, go to my.webrootanywhere.com. Click Sign up now and complete your registration. When SecureWeb validates your Webroot credentials, a green checkmark appears above the key icon.  
  5. For more information, see Webroot SecureWeb for iOS Help.
If these were the instructions you were using before, and you're still encountering an issue, it's possible the issue could be related to the permissions granted to your account.  To check your account permissions, sign into http://my.webrootanywhere.com, click your email address at the top right of the console, click Manage Users, and click the little person with the pencil icon on the right side of the screen.  Ensure that all of the values for your user are set to either Access or Admin level and that there are checks in the Passwords and Passwords Services boxes.  If anything is not set to that level and cannot be changed or a box is not checked and the value cannot be changed, please let us know.
 You can also see  Password Manager in Webroot SecureWeb.
Here's an KB article that you can look at for information! . Please have a look here
IIf you are still having issues then you can submit a Support Ticket and they can look into this for you free of charge woith an active subscription.
Best Regards,
Good Day. I am having a similar problem with logging into Password Manager from my IPHONE and IPAD. I have a WEBROOT Secure Anywhere liscence and have activated password manager on my IMAC. I have downloaded the WEBROOT app on both my IPHONE and IPAD, but when I attempt to login to the Password Managerment with the correct e-mail and password, the login continues without finalising - also I recieve no error message. I have checked the Access and Admin privilages on my account and all are either set to Admin or Access.
Grateful for help.
Userlevel 7
Badge +48
Hi @ and welcome to the Webroot Community.
With this problem I strongly suggest you contact support Here.
This service is free with a current Webroot subscription.
When I face such as issues I always press a button which forget.