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I cannot get webroot to uninstall from my mac.

  • 4 November 2014
  • 15 replies
  • 82703 views

I put Webroot in the trash can to try to uninstall it and now it keeps coming up on start and crashing my computer. It is not in my startup file. Help!!
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Best answer by Ssherjj 4 November 2014, 16:24

Hello mari,
 
Please Contact Support and they can fix this up for you quite easily, This is free of charge.
 
Because I'm not sure if you want to go into safe mode.
 
Please let us know the outcome or if you want to try in safe mode.
 
 
Best Regards,
 
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15 replies

Userlevel 7
Badge +55
Hello mari
 
Welcome to the Community,
 
Have you tried these steps below?
 
To uninstall Webroot SecureAnywhere, follow the instructions below.
  1. Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.  
  2. Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.  
  3. Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]  
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears.  Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer. Please let us know if you still have problems because we can go into safe mode if necesssary.  
whenever the unistal comes up it blinks, goes away and crashes the computer.
Userlevel 7
Badge +55
Hello mari,
 
Please Contact Support and they can fix this up for you quite easily, This is free of charge.
 
Because I'm not sure if you want to go into safe mode.
 
Please let us know the outcome or if you want to try in safe mode.
 
 
Best Regards,
 
Thank you!
Hi. I am not getting the option to shut down webroot. Therefore, it won't allow me to move it to the trash because it is saying it is open. Please advise.
Userlevel 7
Badge +55
Hello merlex,
 
Welcome to the Webroot Community,
 
Just wondering have you followed these instructions?
 
To uninstall Webroot SecureAnywhere,
  1. Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.  
  2. Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.  
  3. Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]  
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears.  Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer. 
Another option is to uninstall in Safe Mode
Then follow the instructions  above to remove Webroot in Safe Mode.
 
 IF you don't want to do this you can always Submit a Support Ticket free of charge with an active subscription.
 
 
Please get back to us and let us know how you are doing. Ok?
 
 
Kind Regards,
 
 
I've followed the instructions you've listed, but I don't get the uninstall window, and the software doesn't uninstall.
Userlevel 7
Badge +55
Hi ?,
 
Welcome to the Webroot Community,
 
Did you try the other option to uninstall in Safe Mode ?

You then follow the instructions in my last post to remove Webroot in Safe Mode.
 
 
 As I have mentioned if you don't want to do this...you can always Submit a Support Ticket free of charge with an active subscription. The Support Team will glady uninstall this for you.

 
 
Hope this helps?
 
 
Kind Regards,
 
I am having trouble uninstalling it from my mac. can you please help me?
Userlevel 7
Hi Pegasus42701
 
Welcome to the Community Forums.
 
Woud you be able to describe what the issue is and what you have tried so far/what the result has been, etc.?
 
Regards, Baldrick
Userlevel 7
Welcome to our forums, @!
 
I've created a support case on your behalf with our Team.
They'll be reaching out shortly to remove it for you :cathappy:
 
Cheers,
When I open my finder and put the webroot in my trash it doesn't ask if I want to uninstall it. Help please.
Userlevel 7
Badge +35
Hi @, it would be best if you open a ticket with our tech support team. They will be able to take care of this quickly for you. Thanks!
I am having a lot of issues downloading mac. I just spent $160 to put webroot on my computer and everytime I put the code it says that it cannot update to the latest version. I have uninstalled and installed multiple times and still no way. I don't know what the issue is and there is no support on the weekend. Someone please help me. I am running Mac high serirra 10.13.4
Userlevel 7
@ wrote:
I am having a lot of issues downloading mac. I just spent $160 to put webroot on my computer and everytime I put the code it says that it cannot update to the latest version. I have uninstalled and installed multiple times and still no way. I don't know what the issue is and there is no support on the weekend. Someone please help me. I am running Mac high serirra 10.13.4
april317 please follow @ advice Here. If that does not solve the problem please contact Webroot Support.

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