I downloaded and used your WRUpgradeTool.exe. Still can't get it uninstalled. Any suggestions?

  • 2 April 2015
  • 3 replies
  • 1555 views

Userlevel 1
I downloaded and used your WRUpgradeTool.exe. Still can't get it uninstalled. . Any suggestions?

3 replies

Userlevel 7
Badge +51
Hello  and Welcome to the Webroot Community Forums!
 
 WRUpgradeTool.exe - Tool to remove previous versions WSA, do not use it
 
Reinstalling Webroot
Click on the Start button and open the Control Panel. You will see either "Uninstall a Program" or "Programs and Features" - double-click whichever option you see. Select the 'Webroot' security product from the list and click 'Uninstall'.
Enter the CAPTCHA code requested and allow the uninstall to complete
Restart your computer after the uninstall is complete.
 
 To install WSA
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode
  • KEEP the computer online to install to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot
http://www5.nohold.net/Webroot/ukp.aspx?pid=12&&login=1&app=vw&ruleid=1067
 
or
 
 This solution addresses Webroot SecureAnywhere http://sw.nohold.net/Webroot/Images/wsa_icon.png

In some cases, uninstall options for SecureAnywhere may be missing from the Control Panel or Start menu.  If you want to uninstall SecureAnywhere and are unable to do so because of these missing options, here are some steps you can try:

Option 1: Ensure correct display settings
  1. Open Webroot SecureAnywhere.
  2. Click Settings, then choose Basic Configuration.
  3. Un-check the boxes next to Show Webroot in the Start Menu and Show Webroot in Add/Remove Programs.
  4. Click Save All. After saving your settings, repeat steps 1 and 2, then re-check the boxes next to Show Webroot in the Start Menu and Show Webroot in Add/Remove Programs.  Then click Save All again.  
  5. Once you have re-checked the correct options, try uninstalling Webroot from the Control Panel > Add/Remove Programs option, or from Start > All Programs > Webroot SecureAnywhere > Tools > Uninstall Webroot.
Option 2: If the method above does not work, you can run an uninstall command manually.  Choose the correct instructions for your operating system.
 For Windows XP:
  1. Click Start, then click Run. The Run box opens.  
  2. Type the following into the Run box, exactly as it appears below.  Note: This path is for the default location.  If you installed the program elsewhere, be sure to modify the path accordingly. "C:Program FilesWebrootWRSA.exe" –uninstall  
  3. Click OK.  
  4. When prompted to uninstall, click Yes.  
For Windows Vista and Windows 7 (32bit):
  1. Open the Start menu by clicking the Start icon [img]http://sw.nohold.net/Webroot/Images/windows_7_start_button.png[/img].  
  2. Type the following into the Start Search bar, exactly as it appears below.  Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly. "C:Program FilesWebrootWRSA.exe" –uninstall  
  3. Press the Enter key on your keyboard.  
  4. When prompted to uninstall, click Yes.
For Windows Vista and Windows 7 (64bit):
  1. Open the Start menu by clicking the Start icon [img]http://sw.nohold.net/Webroot/Images/windows_7_start_button.png[/img].  
  2. Type the following into the Start Search bar, exactly as it appears below.  Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly. "C:Program FilesWebrootWRSA.exe" –uninstall  
  3. Press the Enter key on your keyboard.  
  4. When prompted to uninstall, click Yes.
For Windows 8:
  1. Move your cursor to the bottom right of the screen to open the Charm Bar menu.  
  2. Click Search, then type the following into the Start Search bar, exactly as it appears below. Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly. "C:Program FilesWebrootWRSA.exe" –uninstall  
  3. Press the Enter key on your keyboard.  
  4. When prompted to uninstall, click Yes.
If neither of the methods above is successful, please repeat the steps in Windows Safe Mode.  We recommend you print these instructions, then click here for information on starting your computer in Safe Mode.
Userlevel 7
WRUpgradeTool.exe is only for removing legacy versions of Webroot (Versions 7 and below). 
Userlevel 7
Hi jedalton
 
Welcome to the Community Forums.
 
If I may add...to what Petrovice has provided...if using this in the Commandline or Run Dialog: "C:Program FilesWebrootWRSA.exe" –uninstall then please make sure that it is run in an elevated Command Prompt/Run as Administrator! 
 
To do this (in case you are not aware) you need to type the word "cmd" (without quote marks) in the Start Menu search field, and from the list presented as a result right click on 'cmd' and then select 'Run as administrator' from the context menu options provided...and in the popup window provided then proceed to key in the command.
 
Hope that helps?
 
Regards, Baldrick 

Reply