Best answer by TripleHelixView original
The purchase I made did not download correctly. Then I had technology support reinstall the program. Now, after hours of trying to get the program to work, I do not have the initial full protection intalled that I paid for. I tried again to call to have a technician to assist, because I am receiving continual error popups that my Windows Firewall and Webroot are both turned off. I look further and realized I did not even have an optimation tab in my utilites tab for Webroot. Still unprotected in that area, but very disappointed in the brand and service I have received.
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