I just renewed my subscription and downloaded. webroot window still says subscription has expired.
I just renewed my subsciption, downloaded it and clicked on the run button. webroot window comes up and says that the subscription is still expired. pc. anyone know why?
Userlevel 7
+62
Hello Amymike09,
Welcome to the Webroot Community,
Would you please try this below?
If you have a new keycode, you can activate it as follows:
Also if you are using Password Manager and Back up and Sync you will need to Submit a Support Ticket to have these transferred to your new keycode.
Welcome to the Webroot Community,
Would you please try this below?
If you have a new keycode, you can activate it as follows:
- Open SecureAnywhere.
- Click the gear icon next to My Account. Your account panel displays. [img]http://sw.nohold.net/Webroot/Images/myaccountdetails.png[/img]
- Under Activate a new keycode, enter the keycode you want to add and click Activate. Note: your keycode is a string of 20 alphanumeric characters. It is unique and holds the information about your subscription. You may choose to copy and paste your keycode when prompted, to ensure that the characters are entered correctly.
Also if you are using Password Manager and Back up and Sync you will need to Submit a Support Ticket to have these transferred to your new keycode.
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