I show an infected and expired computer, which is also shown as the same and okay. What do I do?
+1
I show on my Webroot page two computers with the same name, but one is "infected and expired" - does it need to be removed somehow, as that computer is this one and is shown as fine on another picture on the security page. thank you.
Userlevel 7
Hi heartycat2
Welcome to the Community Forums.
Yes, all you need to do is to follow the instructions in this KB Article so as to be able to deactivate the one that you no longer want appearing.
Regards, Baldrick
Welcome to the Community Forums.
Yes, all you need to do is to follow the instructions in this KB Article so as to be able to deactivate the one that you no longer want appearing.
Regards, Baldrick
+1
I guess because it is expired, it does not show the "deactivate" button. I already looked. I guess since it is expired, I just wont' worry about it. The same computer is also protected and okay. Thank you though - I do know it gives that option on the secured computers shown.
Userlevel 7
No worries, heartycat2
If it does get on your nerves you can always Open a Support Ticket and ask the Support Team to see if they can do something for you in that respect.
Regards, Baldrick
If it does get on your nerves you can always Open a Support Ticket and ask the Support Team to see if they can do something for you in that respect.
Regards, Baldrick
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