I have 3 Mac devices that show on my "Protected PCs" of my account. I have 2 iPhones and 1 iPad that have Webroot installed, and the "W" in the green circle is on all three homescreens of those portable devices. How do I get them "Protected" on my accounts page of Webroot?
Also, how do I install the Webroot Toolbar?
Thanks in advance.
Louie
In the "Protected Devices" of my password section, it shows "0" although I have the "W" icon on 3.
+1
Userlevel 7
+62
Hello louietpg,
Welcome to the Webroot Community,
It's important to know that your iOS device will not show up under "mobile protection" in your account, regardless of what version of Webroot you have. SecureWeb and SecureSync are Webroot apps for iOS devices, but they are not anti-virus applications and thus will not appear in the mobile anti-virus portion of the account area.
Webroot does offer two apps you can download from the App Store to backup your files and protect your internet browsing, called SecureWeb and Backup & Sync. You can find either of them by searching for "Webroot" in the App Store on your Apple iOS device. For more information on both of these products please use the information below.
Webroot SecureWeb
https://mobile.webroot.com/brands/webroot/en/help/ios/SecureWeb/index.htm
Webroot Backup & Sync (for SecureAnywhere Complete subscriptions only)
https://mobile.webroot.com/brands/webroot/en/help/ios/SecureSync/index.htm
You will need to check your permmissions in your account console, sign into http://my.webrootanywhere.com, click your email address at the top right of the console, click Manage Users, and click the little person with the pencil icon on the right side of the screen. Ensure that all of the values for your user are set to either Access or Admin level and that there are checks in the Passwords and Passwords Services boxes.
May I ask where you are trying to install the Webroot Toolbar? What toolbar are you refering to? Password Manager Toolbar?
Welcome to the Webroot Community,
It's important to know that your iOS device will not show up under "mobile protection" in your account, regardless of what version of Webroot you have. SecureWeb and SecureSync are Webroot apps for iOS devices, but they are not anti-virus applications and thus will not appear in the mobile anti-virus portion of the account area.
Webroot does offer two apps you can download from the App Store to backup your files and protect your internet browsing, called SecureWeb and Backup & Sync. You can find either of them by searching for "Webroot" in the App Store on your Apple iOS device. For more information on both of these products please use the information below.
Webroot SecureWeb
https://mobile.webroot.com/brands/webroot/en/help/ios/SecureWeb/index.htm
Webroot Backup & Sync (for SecureAnywhere Complete subscriptions only)
https://mobile.webroot.com/brands/webroot/en/help/ios/SecureSync/index.htm
- For more information, see Webroot SecureWeb for iOS Help.
You will need to check your permmissions in your account console, sign into http://my.webrootanywhere.com, click your email address at the top right of the console, click Manage Users, and click the little person with the pencil icon on the right side of the screen. Ensure that all of the values for your user are set to either Access or Admin level and that there are checks in the Passwords and Passwords Services boxes.
May I ask where you are trying to install the Webroot Toolbar? What toolbar are you refering to? Password Manager Toolbar?
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