Webroot® SecureAnywhere™ - Complete
Webroot® SecureAnywhere™ - Complete
- 3,832 Topics
- 18,302 Replies
Mobile app for Android SECURITY screen missing some options
Running version 18.104.22.168787, of secure anywhere, wit premier subscription. On a ONEPLUS 6A Android version 9 phone, running OxygenOS vers 1.0.13. Ever since the last update to Secure Anywhere, aster the high battery drain issue., I am missing some menu functionality from the antivirus security screen. There is no menu available to change scan frequency, check for updates and I cannot turn my shields on or off. My renewal is coming up soon, but for the price asked, it's not worth it if the app doesn't work as claimed. I have looked everywhere in the app but these settings are not to be found. My license is current and good. Any suggestions on how I can get all my functionality back?
Microsoft Office Issue
Anytime Microsoft Office updates, it looses it's association with it's files for instance opening an excel file from the desktop or another folder path. If I disable webroot and run a repair, or before running office update, this does not happen. I noticed someone else having the issue ([url=https://community.webroot.com/webroot-secureanywhere-complete-14/6-hours-with-microsoft-support-to-find-out-webroot-blocks-excel-registry-changes-325731#post325799]https://community.webroot.com/webroot-secureanywhere-complete-14/6-hours-with-microsoft-support-to-find-out-webroot-blocks-excel-registry-changes-325731#post325799[/url]) but does not seem to be a fix listed. Thanks in advance.
Question about having 2 accounts.
I have a personal webroot account, that has 260 days left on it. Bought a new computer had the Geek Squad at Best Buy set it up. They installed their webroot which I paid for, it their anyway the two accounts can be merged, or that I can get some kind credit for my personal webroot account?
cant uninstall apps with trojan
Hi . newbie here. could anyone help please. secure anywhere is telling me I have a trojan on my tablet. It asks do I want to remove it . I click yes, but it just keeps coming back as uninstall UNsuccessful. There are apparantly 4 apps which it affects and the same happens to every one of them . But I cant find any of those 4 apps on my settings/ apps list. bootagent smartcard manager galaxy apps widget settings reciever I have no idea what any of those are , anyway. I just want rid of them.! However . it also affects outlook. I can uninstall that ok , but when i reinstall fresh from play store , the trojan affects it again straight away. Secure anywhere is saying its critical. ...........update : in the last 5 mins , it has now apparantly infected 42 apps including keyboard, camera, my files and a load of others . Any help much appreciated Moffy
Hi, I have used webrrot for 5 years or more and I was just going to renew my internet securtiy complete, but is is $99 aussie dollars, about 20 more than just buying it again, so I started shopping around and it can be purchased far cheaper elsewhere and on top of that products like bitdefender and kaspersky are less exspensive to just buy a new copy of. I am wondering before I jump ship does anyone knows of anywhere reputable to purchase a renewal at a reasonable price. Last time my renewal came up I chatted with a community rep who gave me an awesome multi year deal at a good price, but that chat option does not see to be available any longer and jumping through hoops everytime I renew and buy a new sub and having it changed over to my current account for password manager is sort a annoying. I asked this question also on twitter a few days ago but not heard back, so sort of wondering if webroot cares about old custome
Constant connection popups
So I dont know if this has been brought up but my antivirus started constantly asking to allow anything to connect. Open explorer popup. Open netflix popup. Open steam poput etc... etc....Its really annoying. Ive tried changing settings and still does it. Can somebody please help me get rid of this issue. Or is this a bug of some sort. Also added picture of the constant popups.[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/c2bb8912-8166-4576-a7b4-a79072e5f447.jpg[/img]
Day 4 and my passwords are still missing and WR can't do anything nor LastPass
It's been 4 days since I reported my passwords are missing from the transition from WR/LastPass to the LastPass interface. WR support says they can't help and LastPass won't let you speak with anyone, the only thing you can do is log a ticket. My ticket has said "Pending" for 4 days now. I am speechless. Is there anything anyone can do to help?
Device Maintenance Issue Samsung 7
HI all, Having an issue with Device Maintence on my Samsung 7. Keeps telling me since the newest Verizon/Android update that SecureAnywhere is overloading the system. The phone is draining battery very fast and getting hot on a random 3-4 hour basis. I have done the following: checked for latest updates for both the phone and webroot, and uninstalled and reinstalled webroot. Please let me know if you have a solution.
Crazy Bizarre Experience accessing Google Play Store Website with Windows 10 PC Running WSA Complete
My Android phone and Android tablet have the bad Webroot v.22.214.171.124995 update. I've been monitoring the situation here in the Community and also at the Google Play Store Webroot Mobile website which I access with my Windows 10 desktop PC. Nothing unusual ever occurred during the many days of the bad update saga. But today at the Webroot Mobile Android Play Store web page accessed with my PC, suddenly without warning or notice of any kind, something caused McAfee Security Scan Plus to be installed on my PC and it automatically ran a security scan!!!!!!!! [b]BIZARRE.[/b] I took screenshots and can post them here if necessary to prove my claim. I checked my PC's Windows list of installed software and the McAfee is listed, and the desktop shortcut it installed points to C:\Program Files\McAfee Security Scan\3.11.968 I also examined the Webroot Mobile for Android web page, and there wasn't any mention or link to any McAfee anything. Also, the WSA Complete for Windows running on my PC did
SecureAnywhere has Stopped pop up on Android
I keep receiving a pop up on my Android phone saying SecureAnywhere has stopped. Phone is an HTC 10 running Android 8.0.0 and SecureAnywhere Mobile Complete. My choices are Open app again or Send feedback. If I choose open app again the pop will come back in about 10 seconds. I've been running Webroot and this phone for a couple of years now and never had a problem. The pop ups started just a couple of days ago. Should I uninstall and reinstall? Thanks in advance for any assistance.
Troublesome Legacy of an old Password Manager
I have a new KeyCode in operation, but an old KeyCode (now expired) will not go away: the Password Manager from that old KeyCode continues to insist, on the Console: "Your keycode has now expired. To continue accessing Passwords please renew your keycode otherwise your data may be lost." On each computer, on the Webroot settings box, under PassWord Manager, I am told "Password Manager is not Active", when I tell it to "activate" it tries, but Safari intervenes to tell me it does not approve of that one, I should try another Manager. I tried to install LastPass, and did, but I cannot connect it to Webroot, and Webroot continues to insist I need to renew that old expired KeyCode, and I need to activate Password Manager, which Safari blocks. This ought to be merely a bad dream, but I keep waking up and here it still is. Several helpers at Webroot Support tried several things, none have worked so far. I'm waiting on a call from the last helper who was trying to get someone o
A couple of days ago, "Webroot Secure Anywhere" began chewing up the battery on my Android phone. I depleted my 100% charge down to almost nothing in a couple of hours and my my phone got hot. I look at my battery log and it says that it is that app that is causing it. I uninstalled the app and the battery consumption resumed a normal pattern. After an hour or so I reinstalled the app. For the next hour and a half it was fine, then kicked back in sucking my battery dry. My phone is only a couple of months old. Has anybody else experienced this? Is there a solution??
"Not Secure" and the URL in Safari browser
My wife and I have been getting several of these warnings for the last week or so - on religious (Catholic) sites we have visited for years, with no problems. Has anyone else experienced this? Does anyone know exactly what "not secure" means, in this context? For example, the site [b]http://www.usccb.org - home page of the U.S. Conference of Catholic Bishops.[/b]
single nameless threat detected and removed over and over again
[h4]I ve got Webroot SecureAnywhere® Internet Security Complete. Every time WBR scans my pc, it reports back at the end of the scan that 1 threat was removed. I checked Quarantine, found an old threat and deleted it. HOWEVER, WBR keeps on reporting 1 threat removed in subsequent scans, through Quarantine remains clean. Tried a Malwarebytes scan too and it's all clean...[/h4] 1) How do I find out which threat was removed? 2) Is it possible that the threat which keeps being removed is the same threat, which is not actually being removed? 3) If the response to the previous question is YES, then how do I remove it?
PASSWORD MGR ERROR: "an error occurred while attempting to contact the server"
Hello Members: [h3]I have requested 8X to Support to resolve this issue since [i]Jan 10, 2019[/i][/h3] PASSWORD MGR ERROR: "an error occurred while attempting to contact the server" Are others still experiencing this same issue? Thank you in advance for a prompt response. ~ Alan
view sorting do not work on license duration
H[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/13acc79f-6555-43fc-b24d-bbed59465311.jpg[/img]i , in webroot panel , i try sort view license base duration license . but can not show true and can not view active PCs on first page. Regards , Amir
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