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Webroot® SecureAnywhere™ - Complete

Webroot® SecureAnywhere™ - Complete

3,832 Topics
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krahlNew Voice

posted in Webroot® SecureAnywhere™ - Complete

Password manager error

Today when using my computer when I first logon to password manager and then after that every few minutes I keep getting the following error when browsing with internet explorer. It appears in red just below the webroot toolbar. Is there anything I need to do to fix it ?   an invalid response was received while attempting to contact the server. please check your internet connection. Error = 9

4 years ago

aieieNew Voice

asked in Webroot® SecureAnywhere™ - Complete

Auto renewal opt-out not working

Hello,   I recently have had a lot of problems with auto renewal opt-out.   Disabled auto-renewal for 3 of the codes we bought in August and got the cancellation confirmation mail from webroot.   Now, in September, I got again the "We will auto renew your license" for the same codes.   I wrote to Webroot support, giving them the codes, this morning.   Nothing till now...............   Usually they are faster.   Hope they'll correct the problem soon.................someone has similar experiences?   Best Wishes

4 years ago

JoeWalkerReadsFresh Face

asked in Webroot® SecureAnywhere™ - Complete

Renewal seems a bit of a ripoff

I just got my renewal notice for my secure anywhere complete, for the price of $70.  The only problem is that there are coupons available, from Webroot itself, for 29.99 for new subscriptions.    WTF happened to the concept of rewarding loyalty?  I went through this same nonsense from my mobile phone company.  I just went through this crap from my mobile phone provider, and my reaction is the same; the competition offers pretty much the same product at a much better price.  Switching is as easy as uninstalling one product and installing another, which is my plan if Webroot doesn't make a reasonable counter offer.   Companies have to EARN loyalty, not demand it.  As soon as I click POST, I'll be removing the auto renew option from my profile.    Get with it, folks.  I'm happy with your product, but not so happy that I will suffer getting ripped off to use it.        

3 years ago

KaritoraFresh Face

asked in Webroot® SecureAnywhere™ - Complete

How to enable Permanently erase with Webroot?

I love the feature of permanentely erase, as it gives me a peace of mind, however, the feauture seems to be missing as of now, how can I enable it?

4 years ago

gme105Fresh Face

posted in Webroot® SecureAnywhere™ - Complete

6 hours with Microsoft support to find out Webroot blocks Excel registry changes

This is probably the last place someone with this problem will look, but I've just gone through Hell trying to install Microsoft Office 2016.  I turns out that even when responding Yes to allow the install to make changes to the computer, Webroot prevents any changes to Excel's registry entries and doesn't inform you that it blocked the changes needed in the install.  This prevents Excel being set up as an app associated with .xls and .xlsx file extensions so, while calling Excel directly, you can open spreadsheets and save new ones, but you cannot open those files directly and have Windows 10 recogise it is associated to Excel--you get an error saying there is no default program for that type of file.  Six hours of Microsoft support (no exageration) later, reinstalling Office, repairing Windows, etc., etc. we finally disabled Webroot and voila, Excel can now be assigned as the app for these file types.  It would be nice if Webroot informed you when it blocks a regi

2 years ago

Kev914Community Leader

asked in Webroot® SecureAnywhere™ - Complete

PlantFresh Face

posted in Webroot® SecureAnywhere™ - Complete

Keeping webroot off during multiple reboots

I'm upgrading my OS and it needs to reboot a few times before it can finish the install. I need to be able to shut down the webroot software PERMANENTLY until I turn it back on. Is there a way to do this without doing a total uninstall of the webroot software? I can shut down protection but after a reboot it's back up and running. I even went to the windows startup file and unchecked it and it still came back on??? Do I have to take it out in a field and shoot it to keep it off?   I read a post from 1 1/2 years ago that says to uninstall webroot. Is that still the only fix?   Thanks for the help!

4 years ago

CNSChris

asked in Webroot® SecureAnywhere™ - Complete

PC Security Commands - Lock PC

Has anyone tried using this command?  I had a computer get in someone else's hands so I used the Lock PC command, thinking it would protect my information.  Fortunately, I got the PC back but it was not locked.  I've tried twice more since it has been back in my possession just to see if I could make it work and nothing happens.     [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/34136i372B5AF33E718372.png[/img]

4 years ago

masonjames

asked in Webroot® SecureAnywhere™ - Complete

Re: Finding out why webroot is blocking my website

that didnt help at all that was blocked

4 years ago

rocker420Fresh Face

asked in Webroot® SecureAnywhere™ - Complete

An active process has a possible handle leak (explorer.exe).

should i block explorer exe on my webroot secureanywhere complete or is there a way to fix it please please can someone help me tyvm

4 years ago

ila1227Fresh Face

posted in Webroot® SecureAnywhere™ - Complete

please advise

twice now on my new computer i have received virus detection error 2 from microsoft. I have webroot . It doesnt sy any viruses but the dialogue box that has come up from mc says I need to call immediately , that I am blocked, freezes my screen, says data being stollen and makes horrendous sound.  Is that for real?  If so, why doesnt webroot caught anything.  I am confused

4 years ago

PaulinusFresh Face

posted in Webroot® SecureAnywhere™ - Complete

Security when working without WIFI

New member question.  The recent update to the user agreement states that an active WIFI connection is necessary for Webroot to provide security.  As I frequently receive material via USB drives and other non-WIFI sources, does this mean that I have no active anti-virus protection from these sources when I do not have an active WIFI connection?  (I was accustom to have active anti-virus protection without WiFi connection when using either Bitdefender, Norton, or Kaspersky.)  

4 years ago

krahlNew Voice

posted in Webroot® SecureAnywhere™ - Complete

anti malware

is there a recommend or favourite anti malware program that folks like to use with webroot ?

4 years ago

hburandt1Fresh Face

asked in Webroot® SecureAnywhere™ - Complete

Webroot vs Windows Defender 2018

With Microsoft improving there Windows Defender product what is the better of the two. Should I renew my Webroot Complete subscription or go the free route with Windows Defender and run malwarebytes free alongside it. What is your opinion on it and if stick with Webroot why?

2 years ago

YCGinORNew Voice

posted in Webroot® SecureAnywhere™ - Complete

How to report a fake alert that Webroot did not trap?

It's great that I haven't ever had this problem before. One of my customers called me because her Internet Explorer on Windows 7 was locked up with a fake malware alert that had gotten past Webroot. I was able to connect remotely, start Task Manager, select IE, and End Task.  But I don't know how to report or flag malware that gets past Webroot. Like I said, I haven't seen this problem before. Is there a user guide that I haven't found yet? Thanks, TimC

4 years ago

nelkon7

posted in Webroot® SecureAnywhere™ - Complete

enter a valid keycode

Hello, i recently bought wbroot from amazon. when ever i want to install it, it says enter valid key code which i always do since i copy it from behind the cd case

4 years ago

jgrantoNew Voice

asked in Webroot® SecureAnywhere™ - Complete

ETA for 9.0.20.31?

SUMo shows that a new version of Webroot SecureAnywhere is available - v9.0.20.31. The Webroot page concurs, saying they use a gradual roll-out for updating.   [url=http://answers.webroot.com/Webroot/ukp.aspx?pid=10&app=vw&vw=1&login=1&json=1&solutionid=1098]http://answers.webroot.com/Webroot/ukp.aspx?pid=10&app=vw&vw=1&login=1&json=1&solutionid=1098[/url]   Is there a rough ETA for getting the update?   Also, in my opinion, having a nonfunction right-click item of "Check for updates" is useless and should be removed. Right now it says that I am at the current version (which I am not, I am at v9.0.19.43). So, not only does it not upgrade me via a pull, but it does not even see the upgrade as needed.   If the only way to update is to wait for a phased push, why even have the right-click "Check for updates" item?

4 years ago

CrivensFresh Face

asked in Webroot® SecureAnywhere™ - Complete

WRusr.dll CPU usage

Lately I've noticed the fan in my PC running quite a lot (every few days and then it's on for hours, when normally it's never on), so I checked Process Explorer, and found that explorer.exe has a WRusr.dll thread running constantly at around 12%. Enough to kick off the fan after an amount of time basically.   If I restart Explorer this normally fixes the issue, and the fan stops.   I looked it up, and WRusr.dll looks like a Webroot process, but I can't find anything helpful.    Webroot isn't running a scan, and I've turned it all off, but WRusr.dll remains running. I assume then it's a shield or firewall of some sort.   Anyone know how to sort this out?    Also I just noticed it's doing the exact same thing on iexplore.exe (Skype plugin for business call I had today, that only seems to work in IE)

4 years ago

krahlNew Voice

asked in Webroot® SecureAnywhere™ - Complete

Subscription Renewal

Hi, I have used webrrot for 5 years or more and I was just going to renew my internet securtiy complete, but is is $99 aussie dollars, about 20 more than just buying it again, so I started shopping around and it can be purchased far cheaper elsewhere and on top of that products like bitdefender and kaspersky are less exspensive to just buy a new copy of.  I am wondering before I jump ship does anyone knows of anywhere reputable to purchase a renewal at a  reasonable price.    Last time my renewal came up I chatted with a community rep who gave me an awesome multi year deal at a good price, but that chat option does not see to be available any longer and jumping through hoops everytime I renew and buy a new sub and having it changed over to my current account for password manager is sort a annoying.   I asked this question also on twitter a few days ago but not heard back, so sort of wondering if webroot cares about old custome

3 years ago

gr8auntteffieCommunity Guide

asked in Webroot® SecureAnywhere™ - Complete

I just got the notice about the Webroot Mobile Security App

I just received an email from Webroot stating that I need to check and see if I need to add the app onto my Android phone.  In the last week I have gotten three yellow shields that said that I needed to get updated on my system and to fix it tap the button, which I did and everything is green ( yahoo! :D  )   However, this new email that just arrived said that I need to go to the Google Play store to check on the app and when I did, it appears that I have to purchase the app to add to my phone.   Why isn't this part of my subscription?   I'm confused because I thought that the app I have on my phone to keep my phone safe and secure automatically updates by touching base with Webroot hourly when it does my scans.  Is that not correct?   Sorry if I sound like a dork here but I don't get tech stuff at all and I thought I was styling when I added the app to my new phone that I just got, having forgotten how I had done it on my last phone 2 years ago.

4 years ago

abrandtNew Voice

asked in Webroot® SecureAnywhere™ - Complete

RUN AS PORTABLE - Webroot SecureAnywhere Internet Security Complete ???

Howdy, Power User Members:   Can  [b]Webroot SecureAnywhere Internet Security Complete[/b] be run as a PORTABLE APP in WIN 10?   Thank you in advance for a prompt and detailed response.   ~ Alan

4 years ago

nllabona

posted in Webroot® SecureAnywhere™ - Complete

Feature request - PC Security Portal

I'd like to have an option on the "PC Security" portal to list anything on the "about page" on the default page, like a spreadsheet, so that I can see the date that the "last scan" was performed, when the computer was "Last Infected", the "license duration", or the "security setting".  It should be admin selectable, so that only the "about" information that you want is displayed.   I currently manage 10 PCs/clients, and I have to click on each of the 10 to review information on the about page.  It is a waste of time.

4 years ago

Melmond

asked in Webroot® SecureAnywhere™ - Complete

Cryptohacking - are we protected?

Does WebRoot SecureAnywhere keep us covered from these semi-new / newish threats?   Thanks.

4 years ago

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