Webroot® SecureAnywhere™ - Complete
Webroot® SecureAnywhere™ - Complete
- 3,828 Topics
- 18,351 Replies
This is probably the last place someone with this problem will look, but I've just gone through Hell trying to install Microsoft Office 2016. I turns out that even when responding Yes to allow the install to make changes to the computer, Webroot prevents any changes to Excel's registry entries and doesn't inform you that it blocked the changes needed in the install. This prevents Excel being set up as an app associated with .xls and .xlsx file extensions so, while calling Excel directly, you can open spreadsheets and save new ones, but you cannot open those files directly and have Windows 10 recogise it is associated to Excel--you get an error saying there is no default program for that type of file. Six hours of Microsoft support (no exageration) later, reinstalling Office, repairing Windows, etc., etc. we finally disabled Webroot and voila, Excel can now be assigned as the app for these file types. It would be nice if Webroot informed you when it blocks a regi
For the last several days I've started getting a Webroot popup that says that "Microsoft.store followed by some numbers with dashes and maybe some letters" wants to connect to the internet and is not trusted. There are 5-7 of these that you have to click through...EVERY day. Is anybody else seeing this? I'm never really sure if I should allow these requests or not. I tried searching the web first to see if the file should be trusted. But nothing came up that was applicable to my search. I do know if I open the Microsoft store, that the boxes will be empty, so they requests do seem to be related to the store...which I never use I might add. I may someday...but I haven't yet. But why do I have to allow these things everyday? I'm not saying it's Webroot's fault. No doubt it's something Microsoft has done.And yes, I've clicked on Always Allow.
I might have been hacked. I might have malware and I might have keystroke logging. I just bought webroot Internet Security Complete. I hired Best Buy to scan and clean my other MacBook. I loaded Webroot onto another MacBook, so I could do some work. Is this a big mistake? Because the hacker might be able to see how I logged into this program? and see how it was loaded? My goal was to secure this computer and get work done, while I am waiting for my other computer.
Hey guys I hope you guys could help me with this issue, here goes: so last night I plug in a flashdrive a warning pop up from webroot, it says block allow once or always allow, its a process I think because at first I always click allow once now I check the extra details and saw it was not familiar, so I blocked it, when I was bored I plugged in my wacom and suddenly it doesnt recognize the wacom anymore, I cant use it anymore, thats when I realize I somehow blocked something that prevents my laptop recognizing my wacom. Please Help! T_T I have try fiddling everything and look at the quarantine and block. But it doesnt match the name of the program I block help T_T
I'm upgrading my OS and it needs to reboot a few times before it can finish the install. I need to be able to shut down the webroot software PERMANENTLY until I turn it back on. Is there a way to do this without doing a total uninstall of the webroot software? I can shut down protection but after a reboot it's back up and running. I even went to the windows startup file and unchecked it and it still came back on??? Do I have to take it out in a field and shoot it to keep it off? I read a post from 1 1/2 years ago that says to uninstall webroot. Is that still the only fix? Thanks for the help!
Has anyone tried using this command? I had a computer get in someone else's hands so I used the Lock PC command, thinking it would protect my information. Fortunately, I got the PC back but it was not locked. I've tried twice more since it has been back in my possession just to see if I could make it work and nothing happens. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/34136i372B5AF33E718372.png[/img]
twice now on my new computer i have received virus detection error 2 from microsoft. I have webroot . It doesnt sy any viruses but the dialogue box that has come up from mc says I need to call immediately , that I am blocked, freezes my screen, says data being stollen and makes horrendous sound. Is that for real? If so, why doesnt webroot caught anything. I am confused
New member question. The recent update to the user agreement states that an active WIFI connection is necessary for Webroot to provide security. As I frequently receive material via USB drives and other non-WIFI sources, does this mean that I have no active anti-virus protection from these sources when I do not have an active WIFI connection? (I was accustom to have active anti-virus protection without WiFi connection when using either Bitdefender, Norton, or Kaspersky.)
With Microsoft improving there Windows Defender product what is the better of the two. Should I renew my Webroot Complete subscription or go the free route with Windows Defender and run malwarebytes free alongside it. What is your opinion on it and if stick with Webroot why?
It's great that I haven't ever had this problem before. One of my customers called me because her Internet Explorer on Windows 7 was locked up with a fake malware alert that had gotten past Webroot. I was able to connect remotely, start Task Manager, select IE, and End Task. But I don't know how to report or flag malware that gets past Webroot. Like I said, I haven't seen this problem before. Is there a user guide that I haven't found yet? Thanks, TimC
SUMo shows that a new version of Webroot SecureAnywhere is available - v220.127.116.11. The Webroot page concurs, saying they use a gradual roll-out for updating. [url=http://answers.webroot.com/Webroot/ukp.aspx?pid=10&app=vw&vw=1&login=1&json=1&solutionid=1098]http://answers.webroot.com/Webroot/ukp.aspx?pid=10&app=vw&vw=1&login=1&json=1&solutionid=1098[/url] Is there a rough ETA for getting the update? Also, in my opinion, having a nonfunction right-click item of "Check for updates" is useless and should be removed. Right now it says that I am at the current version (which I am not, I am at v18.104.22.168). So, not only does it not upgrade me via a pull, but it does not even see the upgrade as needed. If the only way to update is to wait for a phased push, why even have the right-click "Check for updates" item?
Lately I've noticed the fan in my PC running quite a lot (every few days and then it's on for hours, when normally it's never on), so I checked Process Explorer, and found that explorer.exe has a WRusr.dll thread running constantly at around 12%. Enough to kick off the fan after an amount of time basically. If I restart Explorer this normally fixes the issue, and the fan stops. I looked it up, and WRusr.dll looks like a Webroot process, but I can't find anything helpful. Webroot isn't running a scan, and I've turned it all off, but WRusr.dll remains running. I assume then it's a shield or firewall of some sort. Anyone know how to sort this out? Also I just noticed it's doing the exact same thing on iexplore.exe (Skype plugin for business call I had today, that only seems to work in IE)
Hi, I have used webrrot for 5 years or more and I was just going to renew my internet securtiy complete, but is is $99 aussie dollars, about 20 more than just buying it again, so I started shopping around and it can be purchased far cheaper elsewhere and on top of that products like bitdefender and kaspersky are less exspensive to just buy a new copy of. I am wondering before I jump ship does anyone knows of anywhere reputable to purchase a renewal at a reasonable price. Last time my renewal came up I chatted with a community rep who gave me an awesome multi year deal at a good price, but that chat option does not see to be available any longer and jumping through hoops everytime I renew and buy a new sub and having it changed over to my current account for password manager is sort a annoying. I asked this question also on twitter a few days ago but not heard back, so sort of wondering if webroot cares about old custome
I just received an email from Webroot stating that I need to check and see if I need to add the app onto my Android phone. In the last week I have gotten three yellow shields that said that I needed to get updated on my system and to fix it tap the button, which I did and everything is green ( yahoo! :D ) However, this new email that just arrived said that I need to go to the Google Play store to check on the app and when I did, it appears that I have to purchase the app to add to my phone. Why isn't this part of my subscription? I'm confused because I thought that the app I have on my phone to keep my phone safe and secure automatically updates by touching base with Webroot hourly when it does my scans. Is that not correct? Sorry if I sound like a dork here but I don't get tech stuff at all and I thought I was styling when I added the app to my new phone that I just got, having forgotten how I had done it on my last phone 2 years ago.
I'd like to have an option on the "PC Security" portal to list anything on the "about page" on the default page, like a spreadsheet, so that I can see the date that the "last scan" was performed, when the computer was "Last Infected", the "license duration", or the "security setting". It should be admin selectable, so that only the "about" information that you want is displayed. I currently manage 10 PCs/clients, and I have to click on each of the 10 to review information on the about page. It is a waste of time.
How to install Backup & Sync appKnowledge Base
This article has been updated as of February 6th, 2020. Windows 8 and Windows Surface RT instructions: As part of your SecureAnywhere Complete edition license, you can download the Backup & Sync app to a Windows 8 or Windows RT tablet.Important: Before you begin, you must install SecureAnywhere Complete on a computer, configure the Backup and Sync component, and create a Webroot account. For detailed instructions, see the Webroot SecureAnywhere User Guide for PCs, available here. To download the Backup & Sync app: From the Windows Start screen, select the Store tile. In the search bar, type Webroot Backup and Sync and press Enter on your keyboard. Click the Webroot Backup and Sync result. Click Install. The app installs in a few moments. When you see the Backup & Sync tile appear, select the tile to open the app. Enter your Webroot keycode and click Next. Enter your Webroot account login credentials and click Log in.The Backup & Sync app will s
Recently renewed my Webroot Secure Anywhere and noticed System Optimizer was missing from the utilites menu, however it still runs as scheduled at 10pm Thought this to be odd figured I would ask has System Optimizer been discontinued in the latest update
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