To Customer Support To Customer Support

Webroot® SecureAnywhere™ - Complete

Webroot® SecureAnywhere™ - Complete

  • 3,828 Topics
  • 18,351 Replies

3828 Topics

G
Fresh Face
gme105Fresh Face
posted in Webroot® SecureAnywhere™ - Complete

6 hours with Microsoft support to find out Webroot blocks Excel registry changes

This is probably the last place someone with this problem will look, but I've just gone through Hell trying to install Microsoft Office 2016.  I turns out that even when responding Yes to allow the install to make changes to the computer, Webroot prevents any changes to Excel's registry entries and doesn't inform you that it blocked the changes needed in the install.  This prevents Excel being set up as an app associated with .xls and .xlsx file extensions so, while calling Excel directly, you can open spreadsheets and save new ones, but you cannot open those files directly and have Windows 10 recogise it is associated to Excel--you get an error saying there is no default program for that type of file.  Six hours of Microsoft support (no exageration) later, reinstalling Office, repairing Windows, etc., etc. we finally disabled Webroot and voila, Excel can now be assigned as the app for these file types.  It would be nice if Webroot informed you when it blocks a regi

5
I
3 years ago
K
Community Leader
Kev914Community Leader
asked in Webroot® SecureAnywhere™ - Complete

Microsoft.store wants to connect to the internet

For the last several days I've started getting a Webroot popup that says that "Microsoft.store followed by some numbers with dashes and maybe some letters" wants to connect to the internet and is not trusted. There are 5-7 of these that you have to click through...EVERY day. Is anybody else seeing this? I'm never really sure if I should allow these requests or not. I tried searching the web first to see if the file should be trusted. But nothing came up that was applicable to my search. I do know if I open the Microsoft store, that the boxes will be empty, so they requests do seem to be related to the store...which I never use I might add. I may someday...but I haven't yet. But why do I have to allow these things everyday? I'm not saying it's Webroot's fault. No doubt it's something Microsoft has done.And yes, I've clicked on Always Allow.

10
TripleHelix
Moderator
5 years ago
T
TiredOne
asked in Webroot® SecureAnywhere™ - Complete

Hack, malware or keystroke logging

I might have been hacked. I might have malware and I might have keystroke logging. I just bought webroot Internet Security Complete. I hired Best Buy to scan and clean my other MacBook. I loaded Webroot onto another MacBook, so I could do some work. Is this a big mistake? Because the hacker might be able to see how I logged into this program? and see how it was loaded? My goal was to secure this computer and get work done, while I am waiting for my other computer.

6
Ssherjj
Moderator
5 years ago
G
Gabbu
posted in Webroot® SecureAnywhere™ - Complete

How do I unblock something that I blocked by mistake?

Hey guys   I hope you guys could help me with this issue, here goes:   so last night I plug in a flashdrive a warning pop up from webroot, it says block allow once or always allow, its a process I think because at first I always click allow once now I check the extra details and saw it was not familiar, so I blocked it, when I was bored I plugged in my wacom and suddenly it doesnt recognize the wacom anymore, I cant use it anymore, thats when I realize I somehow blocked something that prevents my laptop recognizing my wacom. Please Help! T_T   I have try fiddling everything and look at the quarantine and block. But it doesnt match the name of the program I block help T_T

1
B
Bronze VIP
5 years ago
P
Fresh Face
PlantFresh Face
posted in Webroot® SecureAnywhere™ - Complete

Keeping webroot off during multiple reboots

I'm upgrading my OS and it needs to reboot a few times before it can finish the install. I need to be able to shut down the webroot software PERMANENTLY until I turn it back on. Is there a way to do this without doing a total uninstall of the webroot software? I can shut down protection but after a reboot it's back up and running. I even went to the windows startup file and unchecked it and it still came back on??? Do I have to take it out in a field and shoot it to keep it off?   I read a post from 1 1/2 years ago that says to uninstall webroot. Is that still the only fix?   Thanks for the help!

0
P
Fresh Face
5 years ago
C
CNSChris
asked in Webroot® SecureAnywhere™ - Complete

PC Security Commands - Lock PC

Has anyone tried using this command?  I had a computer get in someone else's hands so I used the Lock PC command, thinking it would protect my information.  Fortunately, I got the PC back but it was not locked.  I've tried twice more since it has been back in my possession just to see if I could make it work and nothing happens.     [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/34136i372B5AF33E718372.png[/img]

1
TripleHelix
Moderator
5 years ago
M
masonjames
asked in Webroot® SecureAnywhere™ - Complete

Re: Finding out why webroot is blocking my website

that didnt help at all that was blocked

1
TripleHelix
Moderator
5 years ago
R
Fresh Face
rocker420Fresh Face
asked in Webroot® SecureAnywhere™ - Complete

An active process has a possible handle leak (explorer.exe).

should i block explorer exe on my webroot secureanywhere complete or is there a way to fix it please please can someone help me tyvm

8
S
4 years ago
I
Fresh Face
ila1227Fresh Face
posted in Webroot® SecureAnywhere™ - Complete

please advise

twice now on my new computer i have received virus detection error 2 from microsoft. I have webroot . It doesnt sy any viruses but the dialogue box that has come up from mc says I need to call immediately , that I am blocked, freezes my screen, says data being stollen and makes horrendous sound.  Is that for real?  If so, why doesnt webroot caught anything.  I am confused

4
Ssherjj
Moderator
5 years ago
P
Fresh Face
PaulinusFresh Face
posted in Webroot® SecureAnywhere™ - Complete

Security when working without WIFI

New member question.  The recent update to the user agreement states that an active WIFI connection is necessary for Webroot to provide security.  As I frequently receive material via USB drives and other non-WIFI sources, does this mean that I have no active anti-virus protection from these sources when I do not have an active WIFI connection?  (I was accustom to have active anti-virus protection without WiFi connection when using either Bitdefender, Norton, or Kaspersky.)  

3
P
Fresh Face
5 years ago
K
New Voice
krahlNew Voice
posted in Webroot® SecureAnywhere™ - Complete

anti malware

is there a recommend or favourite anti malware program that folks like to use with webroot ?

7
Baldrick
Gold VIP
5 years ago
H
Fresh Face
hburandt1Fresh Face
asked in Webroot® SecureAnywhere™ - Complete

Webroot vs Windows Defender 2018

With Microsoft improving there Windows Defender product what is the better of the two. Should I renew my Webroot Complete subscription or go the free route with Windows Defender and run malwarebytes free alongside it. What is your opinion on it and if stick with Webroot why?

6
D
New Member
3 years ago
Y
New Voice
YCGinORNew Voice
posted in Webroot® SecureAnywhere™ - Complete

How to report a fake alert that Webroot did not trap?

It's great that I haven't ever had this problem before. One of my customers called me because her Internet Explorer on Windows 7 was locked up with a fake malware alert that had gotten past Webroot. I was able to connect remotely, start Task Manager, select IE, and End Task.  But I don't know how to report or flag malware that gets past Webroot. Like I said, I haven't seen this problem before. Is there a user guide that I haven't found yet? Thanks, TimC

2
Y
New Voice
5 years ago
N
nelkon7
posted in Webroot® SecureAnywhere™ - Complete

enter a valid keycode

Hello, i recently bought wbroot from amazon. when ever i want to install it, it says enter valid key code which i always do since i copy it from behind the cd case

1
Baldrick
Gold VIP
5 years ago
J
New Voice
jgrantoNew Voice
asked in Webroot® SecureAnywhere™ - Complete

ETA for 9.0.20.31?

SUMo shows that a new version of Webroot SecureAnywhere is available - v9.0.20.31. The Webroot page concurs, saying they use a gradual roll-out for updating.   [url=http://answers.webroot.com/Webroot/ukp.aspx?pid=10&app=vw&vw=1&login=1&json=1&solutionid=1098]http://answers.webroot.com/Webroot/ukp.aspx?pid=10&app=vw&vw=1&login=1&json=1&solutionid=1098[/url]   Is there a rough ETA for getting the update?   Also, in my opinion, having a nonfunction right-click item of "Check for updates" is useless and should be removed. Right now it says that I am at the current version (which I am not, I am at v9.0.19.43). So, not only does it not upgrade me via a pull, but it does not even see the upgrade as needed.   If the only way to update is to wait for a phased push, why even have the right-click "Check for updates" item?

6
J
New Voice
5 years ago
C
Fresh Face
CrivensFresh Face
asked in Webroot® SecureAnywhere™ - Complete

WRusr.dll CPU usage

Lately I've noticed the fan in my PC running quite a lot (every few days and then it's on for hours, when normally it's never on), so I checked Process Explorer, and found that explorer.exe has a WRusr.dll thread running constantly at around 12%. Enough to kick off the fan after an amount of time basically.   If I restart Explorer this normally fixes the issue, and the fan stops.   I looked it up, and WRusr.dll looks like a Webroot process, but I can't find anything helpful.    Webroot isn't running a scan, and I've turned it all off, but WRusr.dll remains running. I assume then it's a shield or firewall of some sort.   Anyone know how to sort this out?    Also I just noticed it's doing the exact same thing on iexplore.exe (Skype plugin for business call I had today, that only seems to work in IE)

3
C
Fresh Face
5 years ago
K
New Voice
krahlNew Voice
asked in Webroot® SecureAnywhere™ - Complete

Subscription Renewal

Hi, I have used webrrot for 5 years or more and I was just going to renew my internet securtiy complete, but is is $99 aussie dollars, about 20 more than just buying it again, so I started shopping around and it can be purchased far cheaper elsewhere and on top of that products like bitdefender and kaspersky are less exspensive to just buy a new copy of.  I am wondering before I jump ship does anyone knows of anywhere reputable to purchase a renewal at a  reasonable price.    Last time my renewal came up I chatted with a community rep who gave me an awesome multi year deal at a good price, but that chat option does not see to be available any longer and jumping through hoops everytime I renew and buy a new sub and having it changed over to my current account for password manager is sort a annoying.   I asked this question also on twitter a few days ago but not heard back, so sort of wondering if webroot cares about old custome

17
Ssherjj
Moderator
4 years ago
G
Community Guide
gr8auntteffieCommunity Guide
asked in Webroot® SecureAnywhere™ - Complete

I just got the notice about the Webroot Mobile Security App

I just received an email from Webroot stating that I need to check and see if I need to add the app onto my Android phone.  In the last week I have gotten three yellow shields that said that I needed to get updated on my system and to fix it tap the button, which I did and everything is green ( yahoo! :D  )   However, this new email that just arrived said that I need to go to the Google Play store to check on the app and when I did, it appears that I have to purchase the app to add to my phone.   Why isn't this part of my subscription?   I'm confused because I thought that the app I have on my phone to keep my phone safe and secure automatically updates by touching base with Webroot hourly when it does my scans.  Is that not correct?   Sorry if I sound like a dork here but I don't get tech stuff at all and I thought I was styling when I added the app to my new phone that I just got, having forgotten how I had done it on my last phone 2 years ago.

22
R
Fresh Face
5 years ago
A
New Voice
abrandtNew Voice
asked in Webroot® SecureAnywhere™ - Complete

RUN AS PORTABLE - Webroot SecureAnywhere Internet Security Complete ???

Howdy, Power User Members:   Can  [b]Webroot SecureAnywhere Internet Security Complete[/b] be run as a PORTABLE APP in WIN 10?   Thank you in advance for a prompt and detailed response.   ~ Alan

1
TripleHelix
Moderator
5 years ago
N
nllabona
posted in Webroot® SecureAnywhere™ - Complete

Feature request - PC Security Portal

I'd like to have an option on the "PC Security" portal to list anything on the "about page" on the default page, like a spreadsheet, so that I can see the date that the "last scan" was performed, when the computer was "Last Infected", the "license duration", or the "security setting".  It should be admin selectable, so that only the "about" information that you want is displayed.   I currently manage 10 PCs/clients, and I have to click on each of the 10 to review information on the about page.  It is a waste of time.

0
N
5 years ago
M
Melmond
asked in Webroot® SecureAnywhere™ - Complete

Cryptohacking - are we protected?

Does WebRoot SecureAnywhere keep us covered from these semi-new / newish threats?   Thanks.

1
DanP
Webroot Employee
5 years ago
H
Fresh Face
hburandt1Fresh Face
asked in Webroot® SecureAnywhere™ - Complete

Microsoft Edge for Windows 10

I am currently using Webroot for Windows 10 and I use the Microsoft Edge browser and was wonding if webroot protects browser while searching? Also I feel you need to add the Webroot Filting Extension to Edge as well. 

2
TripleHelix
Moderator
5 years ago
F
freydrewRetired Webrooter
published in Webroot® SecureAnywhere™ - Complete

How to install Backup & Sync appKnowledge Base

This article has been updated as of February 6th, 2020.  Windows 8 and Windows Surface RT instructions: As part of your SecureAnywhere Complete edition license, you can download the Backup & Sync app to a Windows 8 or Windows RT tablet.Important: Before you begin, you must install SecureAnywhere Complete on a computer, configure the Backup and Sync component, and create a Webroot account. For detailed instructions, see the Webroot SecureAnywhere User Guide for PCs, available here. To download the Backup & Sync app: From the Windows Start screen, select the Store tile.     In the search bar, type Webroot Backup and Sync and press Enter on your keyboard.     Click the Webroot Backup and Sync result.     Click Install. The app installs in a few moments.     When you see the Backup & Sync tile appear, select the tile to open the app. Enter your Webroot keycode and click Next.     Enter your Webroot account login credentials and click Log in.The Backup & Sync app will s

1060
F
5 years ago
T
Fresh Face
ttomm1946Fresh Face
asked in Webroot® SecureAnywhere™ - Complete

Webroot complete question?

On Chrome verion 65.0.3325.181 I only see password manager and on Firefox 52 password manager.....And filtering extension..Shouldn't Chrome those 2 plua a protection icon also?:8

6
TripleHelix
Moderator
5 years ago
K
Fresh Face
K1988Fresh Face
asked in Webroot® SecureAnywhere™ - Complete

Renewed Webroot and System Optimizer is missing

Recently renewed my Webroot Secure Anywhere and noticed System Optimizer was missing from the utilites menu, however it still runs as scheduled at 10pm    Thought this to be odd figured I would ask has System Optimizer been discontinued in the latest update 

3
B
Bronze VIP
5 years ago

Badges

  • Most Wanted
    JonathanBhas earned the badge Most Wanted
  • Beta To The Max
    JonathanBhas earned the badge Beta To The Max
  • Most Wanted
    csaundershas earned the badge Most Wanted
  • Product Help: Had 50 answers marked as "solved"!
    jhartnerd123has earned the badge Product Help: Had 50 answers marked as "solved"!
  • Have 50 answers marked as "solved"!
    khumphreyhas earned the badge Have 50 answers marked as "solved"!
Show all badges

Join the Conversation

Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.