Webroot® SecureAnywhere™ - Complete
Webroot® SecureAnywhere™ - Complete
- 3,823 Topics
- 18,277 Replies
I have Webroot SecureAnywhere Complete. My PC is protected through the account and I had an Android mobile device protected through the account. My Android mobile device needed to be replaced, so I had to re-upload the Webroot to the new device (also Android). This was done successfully and everything was fine. Then there was an issue with the new mobile device and it needed to be reset. I reinstalled Webroot on the new device and went to finish activating it, and it told me this could not be completed because the device was already being processed. So I deleted the mobile device from my account, un/re-installed the Webroot app, and reset the password. The app is working fine on the phone now, but my account will not acknowledge the mobile device. I've restarted the phone, and re-logged in to the account multiple times to no avail.
Hello Community, I went thru the registration and account creation process on the site; http://my.webrootanywhere.com; after successfully registering and creating my account I attempted to login to http://my.webrootanywhere.com (I also have 2FA enabled); as soon as I enter my email address, userid password and then my 2FA code the site flashes the following error: “You have been logged out. Again I am trying to login to http://my.webrootanywhere.com so I have no idea when I am trying to login into the site it logs me out. Any suggestions of how to resolve this error. I tried IE, Firefox and MS Edge on either laptoop, tablet, phone, Mac or Windows OS and still having the same issue. Regards.
Webroot Security is telling me I need attention with my mobile phone & when I click on how to fix I follow the instructions the color of the notice is orange but my mobile keeps telling me there are no issues detected & that the application is configured for optimal security why does it keep giving me that same alert if my mobile keeps telling me no problems detected & how do I get rid of the alert without clicking on to remove device
My passwords did not move over when I signed into Lastpass, I have tried every thing. I contacted Lastpass and he told me to delete my account and reopen a new one. I did that now my support ticket I cannot access and every thing he told me is gone. Can you please help? I need to get a copy of my passwords and log on information. Thanks for any help you can give me, Trudy
I have purchased a new Keycode for the Secure Anywhere Complete package upon reaching the expiration for last year’s subscription to the same product. I can’t find a way to move my password manager account to my new keycode. Other messages with a similar problem say contact support. I have contacted support and have had a message in the queue for 4 days without a response. I then tried to call support. The phone message says please, contact them online through the online message system and if you stay on the phone that the wait time is 25 minutes. I’m not going to wait on hold for 25 minutes. So what am I supposed to do? Other discussion messages with the same problem have just had the moderator step in and take care of it. Some have suggested just renewing the way they want you to, for the $79.99 renewal fee. Not going to do that either. This new keycode for the Complete package cost me $29.99. This product is not worth $80 to me. If that were my only option, I’d buy something else
Hi, i’m stuck in a frustrating loop. I need help resetting my 2FA, since i lost my device… choosing ‘lost device’ redirects me to a link requiring to answer three questions i cannot remember setting… and below that it says: need help? Contact support. But you can only get support AFTER login, which i cannot do, obviously. Reaching support by phone is not possible… so now what? Any ideas? In short: i’m stuck on step 6 of this post: https://community.webroot.com/general-security-information-102/how-to-access-your-console-when-your-smart-device-is-missing-and-2fa-is-enabled-340981 Kind regards, Jevos
I have created several blogs on Google Blogger (blogspot.com) I also own domain names purchased directly from Google through Blogger. Webroot filtering extension always indicated everything was fine via the green security arrow. Google Blogger makes it very easy to convert the domain from blogspot.com to your own domain and create a https url. I have done this but now Webroot filtering extension has changed to yellow and says: "This site may contain content that could affect your online security." Nothing has changed but the web address and domain. Why would it see my new domain as a problem when it remains encrypted as before? How do I get webroot filtering extension to reflect the green arrow and indicate that there are no security issues with my blogs, which remain hosted by Google Blogger?
Hello!I have a physical Windows 10 64-bit machine, that have Webroot SecureAnywhere already installed and running.Some days ago I installed Oracle VM VirtualBox, and installed Windows XP in it, so I can have some older applications running inside the virtual machine on Windows XP operating system.My question is: Do I have to install Webroot SecureAnywhere inside Windows XP in the virtual machine to have it protected from viruses?Thank you,michel392
We received a popup warning from our Webroot that it is infected. How is this possible? We’ve run deep scans, Windows Defender, and downloaded and run the Microsoft Malicious Software Removal Tool. Even though Webroot eventually showed 2 threats removed, the warning shows up again. Now what?
System Analyzer Results Threats !An antispyware product is installed but not protection the system Per: SysAnalyzerLog-Mon_2019-12-30_07-09-31.log-Notepad System Security ---------------------------------------------------------------- Virus Protection Windows Defender (Disabled) Virus Protection Webroot SecureAnywhere (Enabled, Up to date) Spyware Protection Windows Defender (Disabled) <-----NOTE Spyware Protection Webroot SecureAnywhere (Disabled) <-----NOTE Windows Firewall Enabled and Active How can I enable Spyware Protection in one or both applications?
I had a quick search around for a solution to this, but the posts I found were 8 and 6 years old and like 9 pages long… So I’m hoping this problem has been fixed since then. The WRData directory is 65.1gb in size, with 3 files alone between 15-20gb each. (and all dated in the last week) Can someone tell me what these files are for? And can I just delete them?
I’m trying to create a LastPass account. My WebRoot console has a “Manage Passwords” button which takes me to a LastPass account setup page. But when I click on the “Get Started” link and enter my WebRoot credentials (as it requests), it won’t accept them. Instead, I get “Please review the information you entered and try again.” What’s up?
Update - SORRY MY WEBROOT APP ON MOBILE PHONE IS: WEBROOT SECURE ANYWHERE MOBILE COMPLETE. Logged into my account where shows '0' next to my android mobile & mobile phone number. When I click on red fix/edit balloon info states "unsafe state". I am in Western Australia. When I go to Secure Anywhere app, it shows "no theats" & "no viruses". However my mobile is not being covered according to the '0' mobiles covered in my account. Please help. I am not a techie guru so please keep very basic wording for any instructions I need to follow to fix. Thank you.
because every time I started the computer, it would ask me if I wanted to allow it to make changes to the computer. I think that means it had crashed. In any case, I went to the webroot website and downloaded the installer. I did search for Webroot Secure Anywhere complete, made sure it was the webroot website and then downloaded. But how do you know for sure which version you have? Is the installer the same for all versions and you keycode determines which version you have? Thanks
I have 2 Imacs and 1 laptop windows 10 which already have Webroot antivirus installed since 2014. This antivirus only allow me to protect 3 devices. I got another laptop but its antivirus just expired a few days ago. For that reason I got a new webroot internet security complete antivirus for 5 devices in order to protect my 4th device. I wonder what I have to do. I would need to uninstall all my previous devices (3) webroot antivirus and install the new antivirus for 5 devices in every single device? That should be the right way to do this change? Can you please help?
I have a 5 device license and just noticed my laptop shows as expired online, but shows active with a current key on my laptop. My other devices all show active. How do I fix this? Hasn't had a scan since 2017. No emails or anything from webroot. My wife's phone also shows as needing attention in the console. Again no email or contact from webroot about this either. What am I paying for?
I have WebRoot on two computers and want to install it ton my IPAD. From everything I read, I need to download it from the App Store, which I’ve successfully done. How do I add the IPAD? My account still shows I only have two computer protected and no mobile devices. I’ve looked at related topics, but still having problems.
Two Issues on Secure Anywhere - [list=1] [*]on my Desktop PC shows the infected report copied & pasted below. But doesn't tell me what to do with it? [*]Can successfully log into my account on Android mobile, but Webroot will not accept my same login details when trying to log into Reset Password or Security Code as two fixes need attention. It states a new password email has been sent to me but there are no emails in my gmail inbox. [/list]I'm really so frustrated with Webroot and not being a very techie person find all this stressful. Please can you help me. [list] [*][url=https://mypcsecurity.webrootanywhere.com/consumer.aspx?pxsc=V8prLFeHRKlnuh43RN/FaZXFqfRgdgikyWySLVVYKQayGyudvoGWEqVnNNZpRcisQiWhmKQ4u3/im70zSoNg+lBV770P5A2O9Kk6JR1TuuVyiJoXqVYcAkSgwOaItPShwfVKF+2tF4Ng7CqWEtXoQsijW53Dw5r1J0g7keS1kC8LLL8xvcsN+r4GZcoCQbzDlrV/P/C00LdaYFuSElufVBCYIoKBVXAJKahKkVBNZFs=#about][b]About[/b][/url] [*][url=https://mypcsecurity.webrootanywhere.com/consumer.aspx?pxsc=V8prLFeHRKlnuh43RN/Fa
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