Webroot® SecureAnywhere™ - Complete
Webroot® SecureAnywhere™ - Complete
- 3,831 Topics
- 18,360 Replies
Hey guys, I need some help. I have been trying to fix this problem for months, off and on. This evening I tried yet again for several hours, including the time spent installing and uninstalling [i]Webroot SecureAnywhere Complete[/i], v. 126.96.36.199, on my PC, and then trying to get the [i]SecureAnywhere Mobile Complete[/i] Android App to run on my HTC Incredible. The PC software always installs and runs correctly, but the mobile app won't accept my correct info for email and password on the initial registration screen. Specifically, it responds "Login failed. The email or password you entered is incorrect." I have checked and re-entered these numerous times, always with the same error message response. I have verified that the email and password I'm using on that app registration screen will in fact successfully log me into the "my.webrootanywhere.com" website on my PC. BTW, when I'm on there, I can see several consoles — though I'm not sure what is meant by 'co
Hi there, I have been communicating with support concerning my problem. Someone was to have contacted me today after 1pm my time. I haven't received this call. Please help me to download and install the SecureAnywhere to my phone that is not the free one. I've purchased the complete to protect 2 Andorid smartphones as well as my PC's. I would like to see if I could re-download the software I had to see if this problem maybe corrected for my phones. If not then, I'll call Webroot myself to see if I can get this corrected. Thank you for any help you can give me.
In December I purchased 50+ Seats of Webroot Complete! I was re-assured that each seat will have the 10GB backup space. For convenience- I was told that the licenses will come in 5 packs. 10 Months later the Backup & Sync continues to have problems not to mention that the 10GB promised per seat is 10GB per license. To contact tech support by phone is a 40 minute wait. My Apple devices will not authenticate. I am increasingly getting more frustrated with what looked like a promising product. I wish Webroot was as diligent about Quality of this product as it is with its STUPID level of security it imposes on the accounts. Are you kidding me?.... 4 tear security level? I’ve spent in excess of $2000 dollars and I thing that I will mount a major campaign to get my moneys back-
I put in Webroot Secure Anywhere on my Windows 7. Immediately upon trying to use Chrome the screen went blank and a warning "WRSA.exe was terminated becaust it was deemed harmful by Active X Virus control" came on the screen from Bit Defender. I called Webroot and even with them controling to computer there was not found a way around this. I then called Bit Defender and there response was that WRSA was a collection of items and they could not access those things. So at that point I uninstalled Webroot and low and behold my Chrome access came back. Does anyone know of a solution that a person with very limited computer knowledge could use?
I have some long lasting issues with WSA ... the missing padlock, problems with the Identity & Web shield and lately with the Firewall. All of these issues have been duly discussed with the support and they tend to believe they might stem from my OS and localization. I have agreed with Joe to debug my system remotely to confirm or refute the presumption once he is available. So it is not my intention now to make any hasty conclusions until the debugging. However in the light of above I have a simple question. How the OS and localization can affect WSA performance? In my case I have Vista Business SP2 with the Czech localization. I thought that all modules, services, features etc. of WSA should work on all supported OS (what Vista is) regardless on localization. I never was having issues with other applications because of my localization including security ones like Norton, ESET etc. If we would accept that localization could have influence on WSA which modules, services etc.
Just activated my license and getting some problems. 1. when i try activate phone, it says the phone has no internet - yet it does, and if i put my password in wrong it says wrong password?! 2. backup doesnt work, says 10gb on PC, go online and click manage my backups and says my account isnt ready yet 3. as above but for password manager to. i got 365 more days of this! please let it be resolved.
I had an old keycode from my previous version of webroot, the one for only $40. I just upgraded to secure anywhere complete, and I can't activate on my phone or tablet because it wants to keep everything registered under old keycode. How do I deactivate the old keycode so it will stop causing me problems or make everything work under the new version I bought? I did download the right mobile app for my phone and tablet. It is working on my pc except the backup/sync won't work either. Also I do not get the search check marks in chrome, any one help me please?
and installing webroot on a new Samsung Galaxy Tab2. I downloaded it about 6 times but it just doesn't show up when I hit the download to install it. I can't tell what is happening. I signed on for the google play store, now when I try to open the file in my downloads it istelling it cannot open the file. I am lost.
[i][b]I was checking my Webroot today, as I do on occasion, and noticed a few changes. So, naturally I assumed that there has been a recent update. Unfortunately, I am experiencing something very odd. Whenever I open the porgram, it tells me that my shields are disabled. When I actually check the tab for the shields, it says that they are all active. When I click on the "enable shields", I get the captcha prompting me to enter the characters and re-enbale the shields. Can someone tell me what is going on?[/b][/i] [i][b]The version I have is 188.8.131.52[/b][/i]
[b]Tweet from[b]@Mathew30[/b][/b] ive noticed within a short period of time with[b]@webroot[/b] #secureanywhere that its not a cpu or page file memory hog, which is vital [url=http://twitter.com/Mathew30/status/253194267445563392]View on Web[/url] Mathew30, one of our [url=http://twitter.com/webroot]@Webroot [/url]Twitter followers, was quick to share his opinions of our 2013 SecureAnywhere version. Some features he loved, others not so much. Mathew loves the “blindlingly fast” scan speeds, saying they’re even faster than before. He also appreciates the fact that the program doesn’t bog down his CPU and page file memory. That being said, Mathew does think that the new interface is more complicated, making it harder for the average user to find a setting. Another area of concern for him is an issue I haven’t seen before. For some reason, he can only copy and paste the keycode when installing using the ctrl C/ctrl V commands. Mathew’s feedback is very valuable…
I recently purchased Secure anywhere complete via a dvd, when I have installed it I am missing the backup, mobile and passwords is this normal???? I have tried emailing through contact you but I can't read the reply seems there is a problem when I put the password in even though I have cookies allowed Thanks Rob
I am thinking of getting another tablet and want to know where I can find a list of supported devices? It seems like I tried to download the program for a Coby I have and it seems like it was not supported? It is a real cheap one that has an early version of Android on it. I am looking at severa l others and want to be sure what I buy will work with WSA.
What is the System Events monitoring function? So far it says it has inspected over 3 BILLION system events since installation. What is that all about? Is this using any resources, what exactly is it inspecting? Is it reporting events on my system? Thanks.
On my start up Webroot Security Complete the left hand selection in the System Tools tab is not there. How does that work. I needed an upgrade and had been receiving the ret stripe error=10 message. After the update and reinstal I no longer have that message appearing. That's good but the System Tools tabe selection "System Analysis" is no longer available. Anyone?
I start my "Complete" program and hit backup & sync. It SAYS it's "Loading," but nothing happens. I hit "open file manager" and it asks me to sign in, which I do... But nothing ever happens. It keeps asking me to sign in over and over... not rejecting the sign in...Just not reacting after I sign in. I checked the PC Security computers protected and it says 6 computers protected... even though I only have one. Sometimes I get an error message telling me to shut down the computer and start over... Which I do...Only to experience the same frustrations! I simply want to backup my computer! Thanks, Dave
Hi folks! I seem to be in all sorts of bother.. Firstly my Samsung Galaxy Note decided to keep going round in circles to the Unlock Screen claiming an MTP error. One forum recommended removing all Device Administrators in Settings. This included removing the Webroot SecureAnywhere Administrator. I tried to do this but got into another loop of going round in circles. Now the Unlock Screen is looking for a password but won't accept any of my standard passwords. I assume it is the Webroot SecureAnywhere Administrator password it requires, but if I had set this, I would have used a standard password. The device is now stuck on this Unlock Screen and nothing I offer seems to satisfy it. I thought I might be able to access the phone via Webroot's online system, but this is also unavailable to me. Before I can register to use it, I have to provide my keycode which I cannot find. I tried to use Webroot's resend keycode routine but that failed to recognise my email address even thou
Recently installed the SecureAnywhere Compete on my Android phone and when I attempted to login with my credentials i received the following error " Your user credentials are not associated with this SecureAnywhere Complete keycode. Make sure you've created this user on [url=http://my.webrootanywhere.com]http://my.webrootanywhere.com[/url] and try again" inspite of the user credentials being created and associated with the keycode i still keep getting the same error message. Any assistance would be appreciated.
I din't htink I would be back so soon after two posts about things that were resolved and neither turned out to be WRA problem. This one I feel like I owe it to report. I don't know how I could have been so stupid, but I got an email telling me someone had changed the settings on my Amercan Express account and to click the link if this wasn't true. I scratched my head and clicked the link, but here is why I have to report it, it was Avast that popped up telling me I was hit with a Trojan Horse Here is the link to the Avast web page that I got by way of going to the links within my Avast program: [url=http://www.avast.com/en-us/lp-pr-virus-alert?p_ext=&utm_campaign=Virus_alert&utm_source=prg_ise_70_0&utm_medium=prg_systray&utm_content=.%2Fpaid%2Fen-us%2Fvirus-alert-default&p_vir=JS:Redirector-RO%20[Trj]&p_prc=C:]http://www.avast.com/en-us/lp-pr-virus-alert?p_ext=&utm_campaign=Virus_alert&utm_source=prg_ise_70_0&utm_medium=prg_systray&ut
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