Webroot® SecureAnywhere™ - Complete
Webroot® SecureAnywhere™ - Complete
- 3,822 Topics
- 18,254 Replies
first my online console shows 9 pcs kinda annoyin i cant delete them there is no delete tab cannot find add license aswell is it invisible? and for my phone cant add license or register it says to associate it online with key codes makes no sense be cause i cant plese help
In the identity protection section there is an option to "Allow trusted screen capture programs access to protected screen contents", the help file says: Allows you to use legitimate screen capture programs, no matter what content is displayed on your screen. Can I somewhere register a program as a legitimate screen capture program?
Hello All, Recently, within the last few weeks I noticed that Outlook 2010 will no longer open external links. An example would be a link from a contact to Yahoo News or Youtube. Clicking the link will open my default browser and will try to load the page, but the page remains blank and will not load the content. I'm assuming that either an MS Office update or an update from Webroot caused the change because I have not installed or made any configuration changes since the issue arose. After troubleshooting this myself I determined that the issue is specifically with the Identity Shield within SecureAnywhere Complete. If I disable it, the links work fine and with it enabled they will not load. I tried to narrow it down further by disabling some of the Identity Shield specific settings to no avail. I can have all of the settings unchecked and they still will not load. I also tried adding Outlook to Protected Applications and set the EXE's to "Allow" to no avail. The
Hello all and thanks for this great community. I recently renewed my Webroot subscription. I put the new keycode into my laptop and it validated it. However, whenever I shut my computer down, when I start back up, I have to reenter the code because Webroot pops up a box saying I'm expired. While I was typing this, I entered the code, it said activated and then proceeded to scan. Before I could finish, the scan ended and the popup came back saying expired. I reentered the code again and now it seems ok.. probably until the next time I reboot. I've already tried uninstalling and reinstalling. It still happened after I did that. Any ideas?
when i try to log into my toolbar it says this in red: "your subscription has expired. renew now to continue accessing password management." i renewed my subscription before the time was up a few months ago. it is good for another 365 days from today. my subscription is good for another year but my toolbar doesn't realize this. i uninstalled it and reinstalled using toolbarfix.exe, but it still says the same thing. How can I fix this thing?? Thanks!
We all love to being able to self-diagnose, right? Solve problems ourselves? Well, now we're going to help you be the expert of your own PC. Our new tool, [url=http://www.webroot.com/En_US/business/land/analyzer.html?sc=701F0000000dIns]System Analyzer[/url], looks inside your system and gives you a fast yet in-depth report of everything from undetected infections to memory issues. You can run it at any time to assess the health and security status of the PCs in your environment. It's like a CAT scan for your PC. (Without that scary tunnel.) [b]Here's a high-level summary of what the analysis provides:[/b] [list] [*]Quickly pinpoints issues (security, hardware, or software-related) [*]Identifies undetected viruses or infections [*]Assesses the status of hardware and peripherals [*]Checks to see if the OS and installed software are current[/list] [url=http://bit.ly/Oy3NMz]Enjoy this free tool[/url] and let us know how your report comes ou
hi i just install Webroot SecureAnywhere complete and i have firefox 13.1 installed i click on the webroot on the firefox bar then it ask for my mail and pass when i type my mail and pass webroot says Unknown email address shows in red color but when i log my email in my webroot account login it works but it dont work in the toolbar can any one tell me how to fix it please thanks
I seem to be having similar problems. It take almost 10 minutes for the page to open and after that it is unresponsive and will not let me click anything. I disabled admin for the program but it still wont respond. Is there any other way to get it to respond so i can update it. **edit for useful subject line and to move to proper forum
All I can find is a single file called "WRSA.exe" in "C:Program FilesWebroot" on my 64-bit machine? Seriously? Only one executable? No DLLs or extra files? I'm very surprised here. Other software I've used has tons of other files including DLLs, driver files, etc.
I will be upgrading to WSA Complete in a few months (Just before this keycode expires). There are a few accounts I have that require a double log in. Good example would be Bank of America. Window 1: User sign in. Window 2: Passcode. Does WSA Complete log into accounts with this type of log in?
Hi Apologies if this has already been addressed. I did search all of support. I have noticed that recently WebRoot has started to display the same Threats Detected message about the same three items. There is nothing listed in my quarantined items folder. To clear the message I run a deep scan and the scan result shows "3 threats found". WebRoot informs me that they are categorized as W32.Malware.Gen. I wish to keep the files. (Besides, I have researched the three items online and found that they are often reported as false positives). I de-select them all, and confirm that they are all highlighted in the Allow column. The system then does a final scan and everything is fine. Until I get the same Threats detected message about the same three items. Am I missing something? Am I doing something wrong? Do I need to change a setting? Please help because it is beginning to get annoying. Many thanks Andy
I could not find anything helpfull on the term 'protected information' in the help file nor on this forum. What kind of information is protected? Or are applications as a whole protected? I have had a lot of trouble using this feature and think I still have. I have moved almost all apllications to 'allow' mode. Understanding what exactly is protected, would help me to understand the usage of this potentially very usefull feature imho.
webroot secure will not start on my android phone I get the following message: Sorry! The application SecureAnywhere(process com.webroot.security.complete) has stopped unexpectedly. Please try again. I try agin several times and get the same message again Below is history log time now is June 30 2012 at 9:52 central time When spyware was detected I tried to remove threat - shown in () in log below--- it would not uninstall the threat and today after my difinitions had been updated I am unable to get the program to run on my phone NEED HELP 1 hour ago Definitions Updated Definitions updated. New version: 295 1 day ago Scan Detection A scan found the following Spyware: Mobile tracker (com.android.settings.mt) 1 day ago Scan Completed Scan completed. 1 threats found. 198 apps scanned. 831 files scanned. 1 day ago Scan Detection A scan found the following Spyware: Mobile tracker (com.android.settings.mt) 1 day ago Scan Completed Scan completed. 1 threats found. 198 apps scanned. 831
I have no problem signing in at my. webroot.... site. My problem is when I go to my bank's sign in page or any page that I sign in at Webroot asks me if I want to manage passwords for the site and of course I click on it. I am asked through a pop-up which has my email address already filled in then I am to put the password in. I do and it comes back as "Invalid Password. I try several times and even though I am already signed in with the same password I am being asked to fill in with it comes back every time as Invalid. Any Ideas folks? Thank You, Perry
The difference between a 'deep' scan and a 'full' scanKnowledge Base
[h2]Question[/h2]What's the technical difference between a deep scan and a full scan? [h2]Answer[/h2][h3][b]Deep scan:[/b][/h3]This is the normal, default scan mode. Webroot SecureAnywhere (WSA) inspects system configuration information (registry and file locations, running processes, loaded modules, etc) to determine what is loaded into memory, and what definitely will or is likely to load into memory during normal computer use. These files are then initially scanned by generating an MD5 hash of the full file and submitting it to the cloud system. If the item is known as [i]Good,[/i] this data is cached and no further action is taken. If the file is known as [i]Bad[/i], it is inspected more deeply, interdicted if currently in memory, and the cleanup engine is brought into play to start keeping track as the scan continues. If the file is reported as [i]Unknown[/i], it has further information gathered about it and submitted to t
Is it possible for webroot tech supoort to close my current account and then I could create a new account with a new e mail address and transfer my current Secure Anywhere Complete key to the new account? Reason I kind of would like to do this is because on my account page the Backup and Password icons are orange and say "[b]Your keycode has now expired.[/b] To continue accessing Backups please renew your keycode now, or your data may be lost." This has happen because I had tech support change my current key from an international key one to a local USA key one. I relize its only a cozmedic glitch but it kind of bothers me :( lol
This file is safe. This exhibit scanners on VT. I enclose the address of the result of the scan file. Enclosed is your home address applications. The file I sent for analysis through a program of WSA Complete. [url=https://www.virustotal.com/file/99bed9ee2f8f7efb0e255d4795380a19fa728c774ce0e2e8618fac4877fd9379/analysis/]https://www.virustotal.com/file/99bed9ee2f8f7efb0e255d4795380a19fa728c774ce0e2e8618fac4877fd9379/analysis/[/url] *link to third party security program removed **please do not post links to third party programs ***please see [url=https://community.webroot.com/t5/Community-Guidelines-please-read/Webroot-Community-Guidelines/m-p/2#M1]The Community Guidelines[/url] section "Don't be a spammer." -admin
I have tried everything I can think of to get rid of this annoying virus or whatever it's referred to as, but scanning my system does no good. HELP!!!! I'm desperate. It hijacks my browser whenever it feels like it, but not everytime and it isn't contained to just IE or Chrome, it's whatever browser I use. Then it has these annoying pop up windows on every single page. I'm in school online and I'm about ready to throw my laptop in the pool. Short of reformatting my hard drive which I DO NOT want to do I'm not sure of the next step. Any suggestions!!!! Thanks in advance!!!!
Hello: It appears I am confused about the difference between a 'deep' scan and a 'full' scan. A comment by JimM in another thread is shown below. The online help is ambiguous. I was under the impression that if I chose 'deep' scan and pointed WRSA to a selected directory tree, it would grind through every file and archive and unpack/unroll archives of archives files to the end leaf. But it appears that I need to select 'full' scan in order to accomplish a thorough scan. TIA -- Roy Zider Quote by JimM in another thread: That is because a deep scan only scans potential threats. There are some files on your computer that can be ruled out as threats and are therefore left out of the scan by default. You could run a full scan if you want to scan every last file, but that isn't advised since you are already protected by running the intelligent deep scan and via protection through the shields, which operate in real-time.
Hi: There does not seem to be a "Help | About" link that presents the current version information to the user. How does one go about getting this information? (I've had to use Sysinternals Process Explorer to get it.) TIA -- Roy Zider WRSA.exe v126.96.36.199 Windows XP SP3
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