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Webroot® SecureAnywhere™ - Complete

Webroot® SecureAnywhere™ - Complete

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superssjdanCommunity Leader

asked in Webroot® SecureAnywhere™ - Complete

Another Web Shield False Positive

Figured this would get more visibility here.I opened a ticket yesterday and have had no response.This site shows clean amongst all vendors in virustotal adguard.com.I also referenced all the u files in my scan log related to adguard in an effort to get them whitelisted   [U] c:program files (x86)adguardadguard.tools.exe [MD5: DAE542FF788897285E01C3F864ADAC94] [Flags: 00081101.7198] [U] c:program files (x86)adguardadguard.exe [MD5: E88D24E9D46AAAE6248AC8B2A966A16B] [Flags: 00081101.7179] [U] c:program files (x86)adguardadguard.db.dll [MD5: 18CF006BE2C0BD5BA736B74EC8312033] [Flags: 00081001.7180] [U] c:program files (x86)adguardlangsadguard.ui.resources.pt.dll [MD5: 819E592F8A4A5CFB71FDD956546B85E1] [Flags: 00080001.7181] [U] c:program files (x86)adguardlangsadguard.filter.resources.es.dll [MD5: 330F69531CA6BF1C6A5914F9AA227FD9] [Flags: 00080001.7182] [U] c:program files (x86)adguardadguard.http.dll [MD5: 0DA123E184C25BBB4F048A5D3DB4F8BE] [Flags: 00081001.7183] [U] c:program files (

8 years ago

moonzero2Popular Voice

posted in Webroot® SecureAnywhere™ - Complete

Auto renewal

Hi All Just sorted out my renewal for this year, and found that an auto renewal had been triggered for later renewals.   I really feel that this should be an opt in option and not just have a blanket inclusion. Automatic renewal cannot take into account my paydate which in most cases is very unlikely to coincide with the date the payment is taken. This is particularly true of December renewals.   I have opted out of it but I feel that being forced to opt out, when an opt in system would be simpler for the end user is not the best way to foster good consumer relations.      

3 years ago

MsimonNew Voice

asked in Webroot® SecureAnywhere™ - Complete

Unable to use Password Manager or login in mobile app

When logging into my Secure anywhere desktop password tabit says my keycode has expired, however I renewed it the other day. It also gives me a pop up message that says page could not accessed, try again later. Also, when I go to use the backup&sync app it says invalid login to check username, password and key code.

9 years ago

scottgee1

asked in Webroot® SecureAnywhere™ - Complete

Lastpass not accepting Webroot credentials

I never set up password management in WebRoot but noticed an email saying that tomorrow was the last day to 'upgrade' to LastPass. Thinking this is something I *should* do, I logged into my WebRoot account, clicked on 'Manage Passwords' but the LastPass site rejects the email/password combination I entered -- "Invalid email or password!" -- even though it is exactly the same as just entered to access WebRoot and follows LastPass instructions: "Please log in using your Webroot username and password." I searched this forum and apparently this is an long term, ongoing problem. I see Moderators making suggestions and people responding with variations on 'Nope. Doesn't work." Still haven't found a clear answer. There is clearly a disconnect between WebRoot and LastPass. This does not inspire confidence. If YOU have gotten this to work, please advise how you did so. Thanks in advance!

2 years ago

singularityCommunity Leader

asked in Webroot® SecureAnywhere™ - Complete

Webroot and three web logins

So there are three web logins for Webroot?   1) The [url=https://my.webrootanywhere.com/default.asp]Webconsole[/url] login. 2) The [url=https://www.webrootanywhere.com/servicewelcome.asp]support [/url]login 3) The [url=https://weblogin.webroot.com/]Web Security[/url] login   I am familiar with the first two and requires seperate accounts for them. But what is the third? We need to create a third account?   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/21022i0B4F616B4EBAB3B6.png[/img]

6 years ago

2string1New Voice

posted in Webroot® SecureAnywhere™ - Complete

Total Scans

When you renew does it carry over the scans from the previous subscription?

6 years ago

JimMRetired Webrooter

published in Webroot® SecureAnywhere™ - Complete

Syncing Folders with Other ComputersKnowledge Base

If you installed SecureAnywhere on multiple computers, you can create shared, synchronized folders between them. Whenever you update data in one of these shared folders (adding, editing, moving, or deleting files), SecureAnywhere automatically makes the same changes in your online account and to all shared folders. This automatic synchronization can be beneficial when you frequently use multiple computers and need access to the most recent files. Unless you disable synchronization on the Webroot Anywhere folder, it is always synchronized with all computers on the same SecureAnywhere account. The procedure below describes how to create additional synchronization folders. [b]Note: [/b]Be aware that when you make changes to a folder on one computer, the changes are propagated across the synchronized folders on all computers in the account. For example, if you delete a synchronized folder from one computer, it is removed from all the computers.

160

7 years ago

JimMRetired Webrooter

published in Webroot® SecureAnywhere™ - Complete

Checking the Status of a File in Backup & SyncKnowledge Base

You can check the status of synchronization and backup from the main interface or from your account on the SecureAnywhere website. [b]To check file transfer status from the main interface:[/b] [list=1] [*]Open SecureAnywhere (see [url=http://www5.nohold.net/Webroot/ukp.aspx?pid=6&ruleid=920]Using the SecureAnywhere interface[/url]).   [*]Click the gear next to [b]Backup & Sync[/b], then click the [b]File Transfers[/b] tab. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6559iF83B3CEF3541D385.png[/img]   [*]If any backups or synchronizations are in progress, they'll show in the list with percent complete.  [/list][b]To check your file status from the SecureAnywhere website:[/b] [list=1] [*]Open SecureAnywhere (see [url=http://www5.nohold.net/Webroot/ukp.aspx?pid=6&ruleid=920]Using the SecureAnywhere interface[/url]).   [*]Click [b]Backup & Sync[/b] > [b]Visit the Webroot Cloud[/b].   [*]The browser interface to your

160

7 years ago

JimMRetired Webrooter

published in Webroot® SecureAnywhere™ - Complete

Backing Up Quicken & Quickbooks FilesKnowledge Base

If you want to use the Backup & Sync feature in Webroot SecureAnywhere to back up financial application data files, please follow the instructions below. In order to properly back up data files, follow the vendor's instructions to create a data backup file and use the Backup & Sync feature to the backup file. You will use the vendor's software to adjust the frequency of backups. [b] Backing up Quicken Data[/b] [list=1] [*]Start Quicken and click [b]File[/b], then click [b]Backup[/b].   [*]Set the file location. Create a directory that will only be used for backup files. The backup includes five files with the file extensions QTX, QSD, QPH, QEL and QDF.   [*]Next, add your backup directory to Webroot SecureAnywhere. Every time a backup file changes or a new backup file is added to the directory, SecureAnywhere will upload the new changes. For more information on backing up Quicken, see this [url=http://quicken.intuit.com/support/articles/data-fil

160

8 years ago

SXR6Popular Voice

posted in Webroot® SecureAnywhere™ - Complete

Webroot Console and Mobile Phone Number format

I am running Webroot Secure Anywhere Mobile Complete on a Samsung S6 and TAB S2 with a 4G sim. When I view the mobile security section of my console the phone number format is displayed differently for the two devices and I am wondering if anyone knows why please? I have tried editing the phone number of the TAB S2 in the console but I get an error message to enter a correct phone number. S6 +XX-XXX-XXX-XXX TAB S2  +X (XXX) XXX-XXXX

4 years ago

joshbowe

asked in Webroot® SecureAnywhere™ - Complete

Password does not work for "Sync & Backup" section on console. Works to login to account on website.

Password does not work for "Sync & Backup" section on console. Works to login to account on website, however.  It worked initially, but after I reinstalled the software it fails to work, message says "username/passord invalid".  I reset the password, and it still worked for the website login, but not the console.  Please advise.

7 years ago

marcdNew Member

posted in Webroot® SecureAnywhere™ - Complete

Adding user to my Webroot account

Can anyone help ? Webroot support are unable to help !   I am trying to add a new user to my account on my web console to give them permissions to use the backup service  - according to the user guide once a new  user is added Webroot will send a  confirmation email to the new user with a password but this didn't happen . Webroot support don't seem to understand the issue and cant solve the problem . Can anyone offer any advice ?   Thanks   Marc du Toit [ South Africa ]

6 years ago

jhoward

posted in Webroot® SecureAnywhere™ - Complete

Password Manager, login fails

When trying to save login credentials login pops up but won't accept registered email address

7 years ago

tomgroveFresh Face

posted in Webroot® SecureAnywhere™ - Complete

Unable to import logins from RoboForm into Security Anywhere Complete

I started and logged into RoboForm. I clicked on RoboForm Logins and then Print List (I did not see a Full URL Checkbox) I pressed the save button and saved the resulting HTML file to my hard drive I opened the saved file using Notepad I clicked on Select All I clicked on Copy I then went to the Webroot "Text Box". The cursor was blinking in the text box. but paste does not work.. Any idea what I'm doing wrong?   Thanks,   Tom Grove  

7 years ago

dekomNew Member

asked in Webroot® SecureAnywhere™ - Complete

RWMCommunity Leader

posted in Webroot® SecureAnywhere™ - Complete

The WSA "Clean Up Now" Function

This is one of my favorite functions of WSA. It is so fast (less than two minutes) that I run it multiple times every day, with no interference. One of its features is disk cleanup, which is similar to Microsoft Windows disk cleanup, but this works faster. I wish this function had a disk defrag feature as well (I know I keep harping on this, but I really think it would be worthwhile and really wouldn't constitute bloatware). ;)

9 years ago

jhartnerd123Community Expert Advisor

posted in Webroot® SecureAnywhere™ - Complete

Re: How do I negotiate the faulty Support Ticket system and create a ticket?

Hey [user=54123][/user]   It all depends on if you are a business or home user and if you are using the business version and the Global Site Manager, you should have access to the support ticket system directly within your console where you can submit a ticket.   Below are link to get you to the Home Support options:   [url=https://www.webroot.com/us/en/support/home-contact]https://www.webroot.com/us/en/support/home-contact[/url]   If you are business:   [b]Endpoint & Mobile Protection support[/b] Mon - Fri 7:00 AM to 8:00 PM (MST) [url=mailto:esupport@webroot.com]esupport@webroot.com[/url] Tel: [url=tel:+18008708102](800) 870-8102[/url]   option 2 I believe is tech support.   Hope this helps.   Cheers John    

5 years ago

JimMRetired Webrooter

published in Webroot® SecureAnywhere™ - Complete

How do I add sync folders?Knowledge Base

[h2]Question[/h2]How do I add sync folders in Webroot SecureAnywhere Complete? [h2]Answer[/h2]Webroot configures one synchronization folder called the Anywhere folder already when it is installed. However, you can designate more folders for synchronization if you like. [b]To add sync folders:[/b]   [list=1] [*]Open SecureAnywhere (see [url=https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#GettingStarted/UsingTheSecureAnywhereInterface.htm%3FTocPath%3DGetting%2520Started%7C_____4]Using the SecureAnywhere interface[/url]).   [*]Click the gear icon next to [b]Backup & Sync[/b], and click the [b]Folders [/b]tab. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6465iC0597155B7CC6D7F.png[/img]   [*]Browse to and select the folder you want to add and click [b]OK[/b].   [*]Select the Sync radio button to indicate you want this folder to be synchronized.   [*]Optionally, give the folder a new name that will be used

110

7 years ago

KitRetired Webrooter

posted in Webroot® SecureAnywhere™ - Complete

High GPU use disables Webroot Process Control

Webroot's Process control is still (After how many years now?) horrid with graphics handling, however high GPU use renders it completely unusable.   Under normal situations, I expect that I should be able to select a running process that is being monitored and set it to allowed, especially if it's a patched game. However if the GPU is being pushed to 100%, the Process Control is incapable of displaying both more than one row every three seconds as well as more than five rows total, thus rendering it impossible to whitelist the game via that method.   Further testing along this line came to several interesting results as well. Webroot catches pre-compiled cryptominers as malware, doesn't catch custom-compiled ones, but crashes all of them anyway even when they are manually whitelisted.   Anyway, how can we best ensure that there is a bug recorded for high GPU use demolishing the Process Control?

4 years ago

MareinNew Voice

posted in Webroot® SecureAnywhere™ - Complete

XP

Haven't seen any posts regarding end of Microsoft support for XP. My netbook runs on XP. I have no plans to replace this little computer.  I've installed Ubuntu and I can take XP offline if it's really necessary. I've been wondering, since I use  WSAC do I  need to be concerned

8 years ago

Ab2

posted in Webroot® SecureAnywhere™ - Complete

Remove HTML viewer

5 years ago

cuffb

posted in Webroot® SecureAnywhere™ - Complete

New user here... was wondering how to save the login passwords to my web sites most often used .

Hi, was wondering how to set up my web browser to log me in with my passwords set up for my websites most often used so i don't have to type the password every time i go to a web site.   thanx

6 years ago

jdhealth

posted in Webroot® SecureAnywhere™ - Complete

Can there be a different password set per computer if multiple computers under one account?

Can there be a password set for each computer under the password management when multiple computers are covered under one Webroot Account? 

6 years ago

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