Webroot® SecureAnywhere™ - Complete
Webroot® SecureAnywhere™ - Complete
- 3,828 Topics
- 18,291 Replies
I cannot access the settings for Backup and Sync on Windows 10. It has worked a few times in the past but now when I hit the gear icon to get into settings it just closes. I can reopen the console and everything works but the gear icon for Backup and Sync. Nothing but closing. Any ideas?
I recently purchased a new Dell 8940 and since then my Webroot Secure Anywhere Complete refuses to load up at start-up, I have uninstalled it and re-installed it 3 times and still it is not working. This is the first time I have every had any problems with Webroot in all the many years I have been using it. Please help without any mega technical talk, I would hate to find something other than Webroot after all these years.
Under Utilities>System Control, I saw that a file named ‘Search.exe’ had a possible leak. Before researching what ‘Search.exe’ actual is/does, I accidentally blocked it instead of clicking on ‘Monitor”. Now, I am unable to click on my ‘Type here to search’ in my searchbox. Does anyone know how I can re-enable the ‘Search.exe’ file/program so I can get my ability to search files, programs etc??
Hello, i know Webroot Protect us from Cryptojacking Malwares. but when i check my browser from https://cryptojackingtest.com/ show “ you are not protected!! “ my webroot filtering extensions and add-on are install & active on my Browsers. when i install Qualys BrowserCheck CoinBlocker extensions and visit https://cryptojackingtest.com/ , immediately blocked site and show alert. Thanks Amir / Durantash
Today, Webroot CPU usage and memory spiked to 75 and 90 percent making my PC unusable. I rebooted and it got worse. I can only have 1 tab open in my browser at a time now or 1 app open. I tried everything to get rid of it and it’s only taking up more CPU and memory. Please help. Things I’ve tried:Uninstalling via Control Panel : this launches the uninstaller, but doesn't actually do anything.Running "C:\Program Files (x86)\Webroot\WRSA.exe" –uninstall: Same behavior as above.Running "C:\Program Files (x86)\Webroot\WRSA.exe" –uninstall in safe mode: This actually launched the install process asking for a valid key?Deleting "C:\Program Files (x86)\Webroot\" : says WRSA.exe is in use so it won't delete. Tried this in Safe Mode also.Killing WRSA.exe with Process Explorer AS ADMIN: access denied error.Terminating WRSA.exe with Process HackerRunning a Webroot uninstall script
Yes I have opened a support ticket before (last year) and followed all the instructions I have seen in this forum. The problem persists. Yes I have contacted customer support recently → NO RESPONSEYes I have opened yet another ignored support ticketYes I have rebooted in safe mode to try to uninstall → IT DOES NOT WORKI need a HUMAN on the PHONE to deal with this issue once and for all because at this point it’s not protecting my devices and it is preventing me from getting real internet security software to do that. This product worked swimmingly for me in 2018 - 19. But since then it has taken a gigantic nosedive. There are so many customers with the same complaints over the years and so little has changed. You need to FIX the issue!
Andriod platform will not show any info under app inspector, other than “security concern”. I pay for the FULL protection so this should be an option available. It does load the page, just no the apps.Help page says contact the forum, to get an email address where the logs can be sent to for review.Anybody know where I can EMail the log to?
So first off I have the receipt on my email for my most current purchase of Webroot this was back in I think November. I forgot my password and I am going on 3 hours of no email to the email account to reset password. Webroot isn’t blocked, and its not going to spam or any other folders. This is an issue because Windows defender decided to activate its self sometime in the last 2 months and turn my webroot off and now not only am I unable to get defender to shut off permanently, I can’t get webroot to uninstall using command prompt, run command or other means, I cant get it to open or turn back on. And when I redownload it I also can’t get it to run from the downloaded folder. (this is the only thing that wont run when I download) Not sure what to do at this point suggestions would be great!
Can Not Use Webroot On Laptop Or Desktop Computers Using Windows 10 And Windows Defender Antivirus Software
Good Day,I have had an issue for months regarding using Webroot on multiple computers that run Windows 10 and Windows Defender Antivirus Software. I can no longer use Webroot on these devices.Windows Defender is the only Antivirus Software I can use. Webroot will no longer open & I can not turn it on exclusively run as my Antivirus of choice or with Windows Defender. I have even tried to re-download the installer and it will not execute it. Please let me know if there is a solution to resolve this issue with using your software. Thank you.
I got a new WIN 10 Dell desktop, and migrated apps and data with laplink. It took 3 tries. on the 3rd try I unchecked webroot and did not transfer it, based on laplink advice. When I look on Webroot under PC security I see 2 iterations of the new PC, which I ASSUME is from the first 2 attempts to transfer. I see no way to remove these.I tried to DL the software from the website, I get the SAVE YES OR NO window, click yes, and nothing happens. Webroot does not show up as a program on the new PC, although there is a folder on C:\Program Files\Webroot which I can put the icon on the taskbar, but cant open it or initiate a scan. Help please!
I have had problems accessing the dashboard on my secure anywhere subscription yesterday and today. Often it does not come up at all. Other times it comes up and virus scan works but nothing else does. I have opened a ticket with tech support but have heard nothing back. I tried to send a follow up message but my password does not seem to work. I clicked on forgot password and the system said it emailed me a password but nothing showed up. Also, for some reason last night, I could not pull up the Webroot main website on any of three different browsers and two different computers. Is there a problem with the system or the company that I missed hearing about? I am looking at getting a new computer fairly soon and I intended to get Webroot again but I am beginning to have doubts.
Been with Webroot for over 6 years now. I have done this now each time. I was told this round though to call Sales... Which I did and told they don't add time to current keycodes. Said yet they have, done it many time.. reply was "no we haven't, never have... yet I wont argue with you about it"... he wasn't being rude, just matter of fact attitude. Anyways, I take great dissatisfaction from this. As said this has been done so many times and the reason why I stay with webroot as the ease of it as some systems on my 5 license aren't easily accessible. So I ask, is there anyone that can do what has been done 5 or 6 times already without an issue. All has been great in the past with this very issue up until now. Thank you and I look forward to y our reply.
How to properly activate my webroot on my PCs? Long story short - I bought Webroot for 5 PCS. Installed on 3 PCs, activated the key code, created account on webconsole. But until now - Webroot on PC says “Activate my Account” which is really weird as I have already registered and activated it. Done reactivating it many times from My Account settings but failedhttps://prnt.sc/10qijn8If I try registering it again, says key already registered:https://prnt.sc/10qjxzc Please anyone can help? I’ll truly appreciate it!I have contacted support already yesterday and till now - no clear direction how to solve this very basic issue? -Jay PS: Another issue is that on some of my PCs- webroot causes freezes and slow down the PC a lot.
does Webroot alter Windows’ Power Plan at all? I’ve always had mine set to “High Performance”, as is required by my work. Recently, it started to automatically revert to the “Balanced (recommended)” setting after every reboot. I ask because this began happening after I installed Webroot.Thanks
I have Webroot Secure Anywhere. Every day when my browser opens, the Web Threat Shield extension in Firefox demands I enter my key code - even though I did so yesterday and the day before, having it approved both times. Am running Windows 10. Input would be greatly appreciated. Do I even need to be using Web Threat Shield to be protected? And if not, frankly the thread on trying to uninstall Web Threat Shield makes it look truly annoying, so any suggestions on that would be great.Am not anyone’s version of a tech geek and apologize in advance that I will need step by step idiot version on how to correct this. Thanks for any insights.
Webroot System Analyzer is noting that DWM.exe could have a possible memory leak. Is there a way to dig into this further or find the section of the logs from Webroot that captures the details? I was wondering if we could submit this to Microsoft for further analysis? Additionally, if Webroot sees a large number of these, it could be helpful for the Webroot to have a liaison position that reports to Microsoft what they are seeing. While I am sure that every low-level modification brings the risk of introducing a memory leak, it would be helpful to offer this feedback to Microsoft (e.g. C or C++ can often allow for memory leaks if garbage collection is not handled properly). Or if it is a false-positive with the Webroot System Analyzer it would be good to modify the analyzer with Microsoft’s feedback.Edit: clarified a run-on sentence above.
After installing Webroot, I was no longer able to access Google Chrome. I added chrome.exe as “allow” under PC Security which now lets me open a chrome browser. However, I am not able to access any links in Microsoft Outlook. I’m not even able to access the “Visit User Guide” or “Learn More” in the Webroot app itself. The cursor just spins for a moment then ….nothing. Any advice would be appreciated. Thanks!
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