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Webroot® SecureAnywhere™ - Complete

Webroot® SecureAnywhere™ - Complete

3,832 Topics
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GigaTechFresh Face

asked in Webroot® SecureAnywhere™ - Complete

Updates

What do I need to sign up to, to get an email notification that a new version of software (any) has been released by webroot? Thanks

1 year ago

RythmiconeNew Voice

asked in Webroot® SecureAnywhere™ - Complete

Reliability monitor showing error message for CORE (webroot) dozens of times a day, bluescreens, crashes.

“Windows Installer reconfigured the product. Product Name: Core. Product Version: 1.2.1043. Product Language: 1033. Manufacturer: Webroot. Reconfiguration success or error status: 1603.”I have already tried to delete the folder WRData, it has not resolved the issue. My PC runs 24hrs, so this disrupts active processes. I cannot have this happening.

1 year ago

RythmiconeNew Voice

posted in Webroot® SecureAnywhere™ - Complete

Webroot Threat Shield stopped working, could not connect. A complete wipe and reinstall helped but...

This happened twice. I am having multiple issues with Webroot Complete, see other threads. Is this common?

1 year ago

Joseph1973New Voice

asked in Webroot® SecureAnywhere™ - Complete

Active Connections - Unusual Number of Programs Listed

When performing some cleanup I just noticed that I have a large number of processes listed under Active Connections. This is unusual as I normally have but a handful. I have uninstalled WR and reinstalled which seemed to work at first but is now beginning to add more and more programs to the list. I would very much appreciate any info or insights anyone may have. Thanks much! Joseph

1 year ago

silvereggFresh Face

asked in Webroot® SecureAnywhere™ - Complete

Backup issue - lack of documentation explaining how it works.

What happens when i got a BACKUP folder of my whole d: drive and a file is being deleted on my local hard drive?I do not sync any files, only simple backup.If i delete file from original location, would online storage still contain it or not?Which way can i compare and delete files that are already deleted on local disk D: - is there any marker?If there is no marker i will just review local files and re-push 15GB every week, which is not nice for your transfer and my time. -Should i sync instead?If the backup is ‘incremental only with no markers or history’ it would be nice to know by the manual. Another thing i’ve noticed - .reg files are excluded due to ‘System and hidden file’ rule. Many people store registry exports in such files as documents… Maybe .reg is not that much ‘system file’?TIA

1 year ago

tiger11946srFresh Face

asked in Webroot® SecureAnywhere™ - Complete

current key code

why so much hassle, i paid, i just need a all purpose key code ~Private information removed ~ PTD.

1 year ago

David127Fresh Face

asked in Webroot® SecureAnywhere™ - Complete

Backup & Sync crashes on Windows 10

I cannot access the settings for Backup and Sync on Windows 10. It has worked a few times in the past but now when I hit the gear icon to get into settings it just closes. I can reopen the console and everything works but the gear icon for Backup and Sync. Nothing but closing. Any ideas?

1 year ago

LouistFresh Face

asked in Webroot® SecureAnywhere™ - Complete

how can I get the Webroot toolbar addon for Firefox? It doid not load during install.

I am tryibng to get the Webroot toolbar to show in Firefox. It did not load during instaall and the addon does not show in the Firefox list of available extensions or addons.

1 year ago

TobanerFresh Face

asked in Webroot® SecureAnywhere™ - Complete

Webroot start up

I recently purchased a new Dell 8940 and since then my Webroot Secure Anywhere Complete refuses to load up at start-up, I have uninstalled it and re-installed it 3 times and still it is not working. This is the first time I have every had any problems with Webroot in all the many years I have been using it. Please help without any mega technical talk, I would hate to find something other than Webroot after all these years.

1 year ago

SummitAKFresh Face

asked in Webroot® SecureAnywhere™ - Complete

durantashCommunity Leader

asked in Webroot® SecureAnywhere™ - Complete

protect from Cryptojacking

Hello, i know Webroot Protect us from Cryptojacking Malwares. but when i check my browser from https://cryptojackingtest.com/ show “ you are not protected!! “ my webroot filtering extensions and add-on are install & active on my Browsers. when i install Qualys BrowserCheck CoinBlocker extensions and visit https://cryptojackingtest.com/ , immediately blocked site and show alert. Thanks Amir / Durantash

1 year ago

OverpoweredFresh Face

asked in Webroot® SecureAnywhere™ - Complete

Can't uninstall Webroot (WRSVC gives access denied)

Today, Webroot CPU usage and memory spiked to 75 and 90 percent making my PC unusable. I rebooted and it got worse. I can only have 1 tab open in my browser at a time now or 1 app open. I tried everything to get rid of it and it’s only taking up more CPU and memory. Please help. Things I’ve tried:Uninstalling via Control Panel : this launches the uninstaller, but doesn't actually do anything.Running "C:\Program Files (x86)\Webroot\WRSA.exe" –uninstall: Same behavior as above.Running "C:\Program Files (x86)\Webroot\WRSA.exe" –uninstall in safe mode: This actually launched the install process asking for a valid key?Deleting "C:\Program Files (x86)\Webroot\" : says WRSA.exe is in use so it won't delete. Tried this in Safe Mode also.Killing WRSA.exe with Process Explorer AS ADMIN: access denied error.Terminating WRSA.exe with Process HackerRunning a Webroot uninstall script

1 year ago

DisappointedCustomerNew Member

posted in Webroot® SecureAnywhere™ - Complete

Webroot Randomly Shuts Down/ Keeps Reverting to an Old Keycode/ DOES NOT UNINSTALL

Yes I have opened a support ticket before (last year) and followed all the instructions I have seen in this forum. The problem persists. Yes I have contacted customer support recently → NO RESPONSEYes I have opened yet another ignored support ticketYes I have rebooted in safe mode to try to uninstall → IT DOES NOT WORKI need a HUMAN on the PHONE to deal with this issue once and for all because at this point it’s not protecting my devices and it is preventing me from getting real internet security software to do that. This product worked swimmingly for me in 2018 - 19. But since then it has taken a gigantic nosedive. There are so many customers with the same complaints over the years and so little has changed. You need to FIX the issue!

1 year ago

durantashCommunity Leader

asked in Webroot® SecureAnywhere™ - Complete

why show Orange color links ?

1 year ago

JschrierNew Member

asked in Webroot® SecureAnywhere™ - Complete

renewal

My one year coverage is ending. What do I need to do to renew webroot and what is the cost?

1 year ago

stevebutleraicNew Member

asked in Webroot® SecureAnywhere™ - Complete

Secure Mobile Anywhere Mobile - Threat analysis

Andriod platform will not show any info under app inspector, other than “security concern”. I pay for the FULL protection so this should be an option available. It does load the page, just no the apps.Help page says contact the forum, to get an email address where the logs can be sent to for review.Anybody know where I can EMail the log to?

1 year ago

foxtrotedNew Member

asked in Webroot® SecureAnywhere™ - Complete

Having a few different issues

So first off I have the receipt on my email for my most current purchase of Webroot this was back in I think November. I forgot my password and I am going on 3 hours of no email to the email account to reset password. Webroot isn’t blocked, and its not going to spam or any other folders. This is an issue because Windows defender decided to activate its self sometime in the last 2 months and turn my webroot off and now not only am I unable to get defender to shut off permanently, I can’t get webroot to uninstall using command prompt, run command or other means, I cant get it to open or turn back on. And when I redownload it I also can’t get it to run from the downloaded folder. (this is the only thing that wont run when I download) Not sure what to do at this point suggestions would be great!

1 year ago

MrSomethingFresh Face

asked in Webroot® SecureAnywhere™ - Complete

Can Not Use Webroot On Laptop Or Desktop Computers Using Windows 10 And Windows Defender Antivirus Software

Good Day,I have had an issue for months regarding using Webroot on multiple computers that run Windows 10 and Windows Defender Antivirus Software. I can no longer use Webroot on these devices.Windows Defender is the only Antivirus Software I can use. Webroot will no longer open & I can not turn it on exclusively run as my Antivirus of choice or with Windows Defender. I have even tried to re-download the installer and it will not execute it. Please let me know if there is a solution to resolve this issue with using your software. Thank you.

1 year ago

padlnjonesNew Voice

asked in Webroot® SecureAnywhere™ - Complete

install onto new PC not working

I got a new WIN 10 Dell desktop, and migrated apps and data with laplink. It took 3 tries. on the 3rd try I unchecked webroot and did not transfer it, based on laplink advice. When I look on Webroot under PC security I see 2 iterations of the new PC, which I ASSUME is from the first 2 attempts to transfer. I see no way to remove these.I tried to DL the software from the website, I get the SAVE YES OR NO window, click yes, and nothing happens. Webroot does not show up as a program on the new PC, although there is a folder on C:\Program Files\Webroot which I can put the icon on the taskbar, but cant open it or initiate a scan. Help please!

1 year ago

James KlasFresh Face

asked in Webroot® SecureAnywhere™ - Complete

dashboard not working right, no response from tech support

I have had problems accessing the dashboard on my secure anywhere subscription yesterday and today. Often it does not come up at all. Other times it comes up and virus scan works but nothing else does. I have opened a ticket with tech support but have heard nothing back. I tried to send a follow up message but my password does not seem to work. I clicked on forgot password and the system said it emailed me a password but nothing showed up. Also, for some reason last night, I could not pull up the Webroot main website on any of three different browsers and two different computers. Is there a problem with the system or the company that I missed hearing about? I am looking at getting a new computer fairly soon and I intended to get Webroot again but I am beginning to have doubts.

1 year ago

DataggRetired Webrooter

asked in Webroot® SecureAnywhere™ - Complete

Transfer purchased keycode to current

Been with Webroot for over 6 years now. I have done this now each time. I was told this round though to call Sales... Which I did and told they don't add time to current keycodes. Said yet they have, done it many time.. reply was "no we haven't, never have... yet I wont argue with you about it"... he wasn't being rude, just matter of fact attitude. Anyways, I take great dissatisfaction from this. As said this has been done so many times and the reason why I stay with webroot as the ease of it as some systems on my 5 license aren't easily accessible. So I ask, is there anyone that can do what has been done 5 or 6 times already without an issue. All has been great in the past with this very issue up until now. Thank you and I look forward to y our reply.

1 year ago

jayodicpaNew Voice

asked in Webroot® SecureAnywhere™ - Complete

How to properly activate my webroot on my PCs?

How to properly activate my webroot on my PCs? Long story short - I bought Webroot for 5 PCS. Installed on 3 PCs, activated the key code, created account on webconsole. But until now - Webroot on PC says “Activate my Account” which is really weird as I have already registered and activated it. Done reactivating it many times from My Account settings but failedhttps://prnt.sc/10qijn8If I try registering it again, says key already registered:https://prnt.sc/10qjxzc Please anyone can help? I’ll truly appreciate it!I have contacted support already yesterday and till now - no clear direction how to solve this very basic issue? -Jay PS: Another issue is that on some of my PCs- webroot causes freezes and slow down the PC a lot.

2 years ago

jb60606Fresh Face

asked in Webroot® SecureAnywhere™ - Complete

Does Webroot alter Windows "power plan"?

does Webroot alter Windows’ Power Plan at all? I’ve always had mine set to “High Performance”, as is required by my work. Recently, it started to automatically revert to the “Balanced (recommended)” setting after every reboot. I ask because this began happening after I installed Webroot.Thanks

2 years ago

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