Webroot® SecureAnywhere™ - Complete
Webroot® SecureAnywhere™ - Complete
- 3,828 Topics
- 18,291 Replies
I was having trouble recently with Google Chrome not starting properly, usually taking 4 or more attempts for it to actually start and then having multiple instances shown as running in task manager. I uninstalled and reinstalled it but that didn’t help. I’m not a very sophisticated user, I should add. I took every app off my startup list, but that didn’t help either. I did notice there are a ton of items showing in task manager, most of which I can’t identify.I tried yesterday to contact webroot support and got someone posing as Webroot tech support after I called a number that appeared to be on a Webroot webpage. That was the stupid part. The guy took over my computer using teamviewer and messed around for almost an hour. Eventually, he told me I had numerous errors from multiple apps and needed updates and cleanup. I was getting suspicious, but the guy was pretty good at faking the role. Then he wanted to sell me a firewall which I declined and wanted to charge me for clea
I recently discovered that optimization stops before the scan is completed and always stops at the same place. I also found that the file on which it stops does not exist. I am not sure whether the scan is actually completed and just does not reflect that in the progression or, the optimization actually stops before it is completed. How can I tell and if it is the latter, how do I fix it? I have removed and reloaded the program 4 times and this continues to happen. The is a relatively new event that I discovered about a month ago.I would appreciate any help / insight. Thanks much.Joseph
Hello, since last update 9xxxxx.51, my webroot is behaving strangely.It does not appear under the task bar, and when I try to open manually via exe, doesnt appear, despite the fact it is running on the memory.I tried to uninstall and it sayd that I need to be admin to uninstall, BUT I AM! I am almost quiting this tool, as the support is bad, no chat, and cookies prevents me to open a ticket. Anyone passed thru this? Can help?
I bought my product from Amazon and it’s a download version. It’s my first time of using this product called Webroot Internet Security Complete 5 device 1 year subscription and need some help. I listed here my questions are:Is the support free? I didn’t find support by chat. What’s the best way of getting help? I want to install a second copy to my laptop but don’t know how to do it. Any help is appreciated.
I’ve put a question in to support but they are a bit slow at the moment so I wondered if anyone has an idea to solve a problem. Webroot was working fine when I switched off the PC. When booted up the next day I noticed the webroot shortcut was missing and my sync icons were gone.The program is still in the program list but will not open.I decided to uninstall for a fresh install. It will not uninstall. Using standard uninstall I get the message “It is necessary to log in as an administrator to access this feature”.I have now tried every other way I could find on the web in normal and safe mode. None will uninstall. Any ideas? Thanks
Defender Antivirus & Weboot Security are turned offProduct: Core -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_WRCA_INSTALL, location: C:\WINDOWS\Installer\MSI60D5.tmp, command: /Install "C:\Program Files\Webroot\Core\\"Security Center failed to validate caller with error DC040780.
Hi guys, So this is something odd. I was renewing my license on my computer. I accidentally typed the last digit wrong and it gave me an error (as expected). I then typed it correctly but I added 2 extra digits just in case to the end just to see what happens. But it still activiated... which is odd. But on the app, the correct license was showing with out the 2 extra digits. So it seems that even if you add extra digits to the end of the license, as long as everything before is correct, the app will accept the license.WR devs, can you confirm? Best.
Hello, AV-test again [url=https://www.av-test.org/en/antivirus/home-windows/windows-10/june-2019/webroot-secureanywhere-9.0-192322/][b]test[/b][/url] Webroot ( Windows 10 Professional (English), (64-Bit) ) May/Jun 2019 [b]Protection Score 2.0/6.0 !!![/b] [b]Why AV-TEST use Webroot ? have they permission ?[/b] [b]Regards,[/b] [b]Amir[/b]
Hi We encounter a problem on those PC in the company will freeze.I had created a tickets to webroot ticketing systems, but i found out there are few days nobody reply my post. Because support team request me to upload the webroot log to them.Now still dont have anyone support me or even reply on the update status. Webroot please reply my email or either in the ticketing system. We need the update status.Else the client decision may drop the next renewal (almost renew period).
Purchase error (charged without providing code) and no response from support for over 3 working days
Hi all,Last Friday, I have tried to purchase "webroot secure anywhere internet security complete 5 device 1 year subscription" (through WEBROOT’s official website).Upon clicking the "buy now" button, I was prompted with an error:"please correct the following errors and try again.card - one or more fields in the request contains invalid data."However, my credit card has already been charged the displayed amount of $29.99, and I have double confirmed with the card center that it has been billed.I have also checked my email and confirmed that I have not received a purchase confirmation email, instead there was an email prompting me that the purchase was not completed and I still have the item in my shopping cart.I have immediately contacted support through their “Talk to WEBROOT support” message system, and provided the purchase order code, but so far it has been 3 working days and I have yet to receive a reply from them.Please kindly let me know how else I might seek help.Thank you!Paul
Hello Everyone.I remmeber long time ago when I purchased my Computer which has a SSD Drive, I was told from the Community that If you are using Secure Erase, you shaould leave It at the lowest Value Normal, Other wise you can Damage your SSD Drive. Is that True ?Also, I like to know Inside the System Optimizer what to check and which one not to check. Here is the Screen-ShotsThank you very much.
When clicking the “See the Report”, “Managing Password”, “My Account”, and etc buttons. The functions do not launch. I was busy printing a report from Firefox (IPVM site) when a window change request poped up, which I assumed was adobe wanting to write the PDF to the folder. Immediatly after that I received a warning message from windows security app… Any assistnace will be appreciated.
Hi, Firefox updated to version 77.0 yesterday, I then checked for add on updates one of which was the Webroot filtering extension. To enable this I was asked to input keycode, however I’m left with a spinning circle on trying to register. after leaving this for over 5 minutes I closed Firefox on re-opening the icon is no longer loading,an I covered?.
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