Webroot® SecureAnywhere™ - Complete
Webroot® SecureAnywhere™ - Complete
- 3,821 Topics
- 18,322 Replies
Cannot get Support to respond to my requests
I have tried for over a week to get Webroot Support to respond to my problem. Its been about a a year since using the web console, and I am unable to recall the security code. Our owner has decided that if Webroot will not respond, we need to cancel our subscription and remove the software. However, it appears you need to get to the web console to remove the Webroot software from each PC. Anyone know how to a) get Support to respond to tickets submitted (5 times in the last week), and b) delete Webroot account if you can’t log into the web console?
Webroot's Application Protection and Edge Chromium
Hi WR Team/Community, I hope all is well. So there’s something I noticed when adding Edge Chrome to the app protection under the ID shield of WRSA. Every time there’s a new update to Edge, you need to manually add Edge Chrome again to the app protection. I have a feeling this is Edge being weird but it has happened 3 times already on 2 different computers. Can you guys take a look into this? Thank you.
Trying to create LastPass account
I’m trying to create a LastPass account. My WebRoot console has a “Manage Passwords” button which takes me to a LastPass account setup page. But when I click on the “Get Started” link and enter my WebRoot credentials (as it requests), it won’t accept them. Instead, I get “Please review the information you entered and try again.” What’s up?
Stop renew popup without paying
I don't have the money to renew my subscription right now, and I'd rather not outright uninstall Webroot since I plan to renew later, but even after turning off "show a status notification screen on bootup" in the advanced settings, I still get a popup regularly telling me to "save now". Is there a way to block these without outright uninstalling?
Webroot blocking my vpn to operate properly
I am trying to set up my VPN for a company which I am going to be servicing. How can I set this up without uninstalling my Webroot software? I am getting a windows defender error. My defender is open and my webroot is operating properly. How can I set up the VPN without removing my webroot.
WRData folder is 65gb
I had a quick search around for a solution to this, but the posts I found were 8 and 6 years old and like 9 pages long… So I’m hoping this problem has been fixed since then. The WRData directory is 65.1gb in size, with 3 files alone between 15-20gb each. (and all dated in the last week) Can someone tell me what these files are for? And can I just delete them?
Webroot constant cpu, crashing PC, asking for permission to run WRSA.exe -ls?
Last night the applications on my PC started to hang, I couldn’t even get the PC to shutdown, I had to physically shut it down. The only odd things I noticed were that webroot was running at a constant 11-12% cpu, and a bit earlier there had been a new message pop-up, asking for permission to run \webroot\wrsa.exe -ls (I said yes). Again this morning Excel hung as I was trying to use it, Outlook also hung. So I tried shutting everything down to reboot. I managed to kill all apps but everything was super slow - even selecting shutdown from the start menu. Even once shutdown was selected it wasn’t shutting down. Again I looked in task manager, and webroot was at 11-12% cpu. I right clicked on the webroot icon, and chose to shutdown protection. Almost immediately the PC shut down (indicating that it was webroot that was interfering with the shutdown) Even though I’ve just rebooted I got 2 more pop ups during this asking for permission to run WRSA and it’s again running at 11-12% cpu
Unable to login to http://my.webrootanywhere.com
Hello Community, I went thru the registration and account creation process on the site; http://my.webrootanywhere.com; after successfully registering and creating my account I attempted to login to http://my.webrootanywhere.com (I also have 2FA enabled); as soon as I enter my email address, userid password and then my 2FA code the site flashes the following error: “You have been logged out. Again I am trying to login to http://my.webrootanywhere.com so I have no idea when I am trying to login into the site it logs me out. Any suggestions of how to resolve this error. I tried IE, Firefox and MS Edge on either laptoop, tablet, phone, Mac or Windows OS and still having the same issue. Regards.
Question about Webroot filtering extension and WSA identity shield
Hi Team, I’m new to Webroot so I still have some lingering questions. I use both Chrome and Edge Chromium. I noticed that Webroot’s extension is asking to be enabled. I plan on enabling it in both browsers but I’ve got just one question about it. Do I need to have the extension for protection against phishing and blocking bad websites or does the identity/phishing shield on the WSA program already provide that? When I read the description of the extension, it talks about phishing protection and blocking websites but I’m just curious doesn’t WSA provide that regardless of the extension’s presence? Best.
Webroot Filtering Extension with Google Blogger hosting blog
I have created several blogs on Google Blogger (blogspot.com) I also own domain names purchased directly from Google through Blogger. Webroot filtering extension always indicated everything was fine via the green security arrow. Google Blogger makes it very easy to convert the domain from blogspot.com to your own domain and create a https url. I have done this but now Webroot filtering extension has changed to yellow and says: "This site may contain content that could affect your online security." Nothing has changed but the web address and domain. Why would it see my new domain as a problem when it remains encrypted as before? How do I get webroot filtering extension to reflect the green arrow and indicate that there are no security issues with my blogs, which remain hosted by Google Blogger?
Why is Thunderbird not listed in the firewall, yet can send/receive email
I noticed that Thunderbird is not listed under active connections in the WR-firewall. It is not under Mozilla, not under Thunderbird. Why is that and why can I send/receive email? B..t.w. the same is true under alowed apps in Windows defender firewall: no Thunderbird. Both are enabled according to the security centre. Using Thunderbird 68.6.0 32 bit, Windows 10 latest update, and Webroot complete.
Set primary browser to Chrome (IE not installed...)
Greetings, Apologies if this is a stupid question, but I only use Chrome, access the mgmt console in Chrome, and I removed IE a long time ago. How do I set the primary browser to Chrome? I can see the webroot filtering icon in Chrome’s toolbar, but I can’t report on the browsing history through webroot console because the primary browser is IE. Thanks in advance
lost protection for cell phones and tablets
I am one of many disappointed that lost device protection for Androids and Tablets has been removed from your product. I recognize there was trouble getting this option on newer devices but I have 2 older Samsung phones and S4 and an S7, as well as one newer devise - a Samsung View 2. I've switched over to Google device finder as you suggest but it does not compare to what Webroot Secure Anywhere Complete previously offered. I feel I have compromised my privacy severely and am so disappointed. I could opt in for the ATT lost protection service but it is rather pricey and I really don't have the confidence in ATT that I've had in Webroot previously. Please, please, please, reconsider and bring back Lost Device Protection. Are there others that feel the same way that want to contribute to the discussion. Has anyone found anything that compares?
How to view mobile devices in console
I have Webroot Secure Anywhere Complete for 5 devices. I can see my protected Windows PCs on the console, but I cannot see my protected mobile phones and tablets. How can I monitor the WebRoot status of those devices if they are not in my physical possession, and disable or dde-authorize WebRoot if I need to?
Webroot Extention not working and webroot not scanning
Hi Everyone, Since earlier this week, the webroot extension has not been working. All it keeps saying is that This extension requires Webroot SecureAnywhere to be installed and running. I already do have Webroot secure anywhere installed and it is active. How can I fix it? I also noticed that Webroot hasn’t been scanning my computer. I need to know how to fix that too. Thank you in advance!
I have 2 Imacs and 1 laptop windows 10 which already have Webroot antivirus installed since 2014. This antivirus only allow me to protect 3 devices. I got another laptop but its antivirus just expired a few days ago. For that reason I got a new webroot internet security complete antivirus for 5 devices in order to protect my 4th device. I wonder what I have to do. I would need to uninstall all my previous devices (3) webroot antivirus and install the new antivirus for 5 devices in every single device? That should be the right way to do this change? Can you please help?
2FA just goes into a loop and never access the account. As a result I cannot use password manager
I was offered to use 2FA and so used the Google Authenticator. I don’t think the Google Authenticator and Webroot is in sync. I’ve tried three times already and get the same loop. I would like to get this resolved as soon as possible or get my money back.
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