Webroot® SecureAnywhere™ - Complete
Webroot® SecureAnywhere™ - Complete
- 3,832 Topics
- 18,302 Replies
WEbroot Settings Question Please
Hello Everyone.I remmeber long time ago when I purchased my Computer which has a SSD Drive, I was told from the Community that If you are using Secure Erase, you shaould leave It at the lowest Value Normal, Other wise you can Damage your SSD Drive. Is that True ?Also, I like to know Inside the System Optimizer what to check and which one not to check. Here is the Screen-ShotsThank you very much.
Webroot Client issue
When clicking the “See the Report”, “Managing Password”, “My Account”, and etc buttons. The functions do not launch. I was busy printing a report from Firefox (IPVM site) when a window change request poped up, which I assumed was adobe wanting to write the PDF to the folder. Immediatly after that I received a warning message from windows security app… Any assistnace will be appreciated.
Webroot filtering extention Firefox 77.0
Hi, Firefox updated to version 77.0 yesterday, I then checked for add on updates one of which was the Webroot filtering extension. To enable this I was asked to input keycode, however I’m left with a spinning circle on trying to register. after leaving this for over 5 minutes I closed Firefox on re-opening the icon is no longer loading,an I covered?.
How do I login to Webroot SecureAnyWhere?
I am unable to log in to Webroot SecureAnyWhere website, even after resetting security code three times. I also can't access my printer to scan to computer now. It was working fine minutes prior to me attempting to access Webroot SecureAnyWhere. I am completely frustrated at this point. Lostandconfused.
Need to create support ticket
How to I get past the signin for creating a ticket? I enter my email address and then it prompts for a password. I enter the password but nothing happens except the password entry is erased. Each screen has a button to enable cookies. I click the button each time before making an entry, but nothing works. I have tried different browsers (Firefox, Google Chrome) with the same result.
Web page does not open
Using Webroot V184.108.40.206 Windows 10 2004 and Google Chrome latest version. I have noticed if I click on access web console or Get customer support from the webroot interface nothing happens, the webpage no longer opens. If I shut down webroot and restart without restarting my pc it works. Also if I change the windows default browser to another all works fine. Anyone else able to replicate this issue?
Unable to use Web Console and receive support emails
Sorry to bother, but I spent 2 days trying to find a solution here as I haven’t gotten a response from the message I sent to Customer Support. Any help will be much appreciated with the following issues: Account Activation Needed appears periodically and when I activate it, I am sent to the create a new account page. Program itself indicates that my status is active & recognizes the keycode that I used to renew. Web Console will let me log in, but immediately logs me out back to the log in page. No error codes are indicated When trying to reach customer support, I am prompted with message that wants a password as they have already reached me, but I have not received any emails from them nor have I gotten an email when I clicked “forgot password” ( I check my spam and blocked email contact list to see if there was a problem there) By the way, I really like using Webroot and know the issues I have can be corrected. I have a feeling I created havoc when I didn’t renew my acc
Backup files after ransomware attack!?
Hello! I'm wondering what would happen with online backup files when ransomware do a encryption on my computer? Files are also stored as you know on My Documents/Webroot Anywhere filder.. So basically whatever I do with files from my folder it affect the online files. So it means, if ransomware enter my pc and start encrypt my files, Webroot will replace infected files with the good ones on the cloud, or I'm wrong?
Webroot vs Windows Defender 2018
With Microsoft improving there Windows Defender product what is the better of the two. Should I renew my Webroot Complete subscription or go the free route with Windows Defender and run malwarebytes free alongside it. What is your opinion on it and if stick with Webroot why?
Webroot Secureanyhere and Online Gaming
Hi there, I have been using Webroot for a while now, and mostly I find it a nice addition to my security suite, however one BIG problem I have comes from the Identity protection module. When ever I am playing online games that rely on keystroke input, if I tab to another window and tab back in, my game will process several key inputs that I did not play, the biggest offenders for this are World of Warcraft and Destiny 2, but I have seen the problem with other mmos and online games. Specifically it seems this issue is to do with the way identity protection encrypts keystrokes, turning off identity protection completely resolves the issue, however, since I am paying for software with one of its main selling points being identity protection I would appreciate a better solution. Yes I have made exceptions for the game exe files and such as the first line support will suggest, I have tested this with multiple games and with multiple combinations of software running in the backgroun
Webroot's Application Protection and Edge Chromium
Hi WR Team/Community, I hope all is well. So there’s something I noticed when adding Edge Chrome to the app protection under the ID shield of WRSA. Every time there’s a new update to Edge, you need to manually add Edge Chrome again to the app protection. I have a feeling this is Edge being weird but it has happened 3 times already on 2 different computers. Can you guys take a look into this? Thank you.
Detected Phishing Site
Hi, Our website https://buyacoronavirusmask.com is blocked by webroot and marked as a phishing site. This is a legitimate website and its sole purpose is to sell face masks. I have already submitted Url Classification Change Request -- Support Ticket Number: 542095 at BrightCloud Data Update. Could you please review this and let me know how to get this website removed from blacklist ?
Subscription Purchase failed
While purchasing the subscription, I have received errors for both Paypal and card payments, and then the subscription failed. I tried it once again and it returned with the same errors. Twice my money got deducted, but not subscribed. I have 2 transaction proofs. For both the transactions money has been deducted from my bank account to Webroot security. It has been more than 72 hours and the money has not reverted back. Please help me to get the subscription for one time the amount got deducted and refund the duplicate amount that has been deducted.
Webroot won't open on my Mac after renewing.
Tonight I renewed my WSA licence. I tried to enter the new code on the previous version and the app kept crashing so I clicked on download from the email. It downloaded the wsamac.dmg files. I clicked on it and tried to open Webroot. It will not open. There is an icon on the bottom task bar and when I click on it, it does nothing. If I click on WebrootSecureAnywhere (on the top menu bar) nothing happens. There is no drop down menu. It does nothing when I click on it. Can someone direct me what to do to uninstall this thing and hopefully try again otherwise I’ve wasted money on something I can’t fix. I’m not exactly tech savvy but I know enough to hopefully follow directions to fix this. All other articles have said to Click on the top menu and click on uninstall. I do not have that option. I’ve put the application in the trash several times and every time I try again it won’t open. Thanks inadvance.
Cannot delete Software from PCs
Our PCs were setup with Webroot SecureAnywere Internet Console. Unfortunately, we do not recall the security code, nor are we able to remember security question. When we try to delete the software on each PC using the Windows 10 app/program process for deleting apps/programs, it says we need to do this via the Webroot web console. Since we cannot access the web console, we are stuck. Is there any other way to delete the software on PCs? I’ve tried working with product support via a ticket, and they told me to call. I did, but unfortunately, there’s at least a 30 minute wait time to get to a Tech Support person. Due to the Covid-19 situation, our small business will be closing. As their tech support, I was asked to “cleanup” the PCs so we can sell them. Short of a complete Windows 10 reinstall, I am not able to do this with the Webroot software. Any suggestions? Thanks for your help - Rick
I downloaded an exe file and webroot quarantined it
I downloaded an exe file and webroot quarantined it with no warning message. It just disappeared from the folder I was trying to put it in. I have a few questions about quarantined files. 1) If Webroot quarantines a file, has it really found a threat in the file or is this just an automatic response for certain types of files, like exe's? 2) I am somewhat a new user of Webroot, so is this the way that Webroot handles files that it quarantines, that is, it just removes it from the folder and really doesn't tell what it was doing? 3) I did get error messages when trying to move the exe file into a new folder. It said, I was not authorized to access the target folder rather than tell me the file might be a threat to my system. Is this really Webroot's behavior? It would seem to me that it would be better to notify the user that there was a perceived threat problem with the file rather than use a more obtuse error message. Just chec
Renewed keycode subscription not recognized
Our subscription was automatically renewed several days ago and since then the Webroot on each device is returning a message that the keycode is expired and would we like to renew. Saying yes to the option simply takes us to the browser page for payment for a new product. The keycode in our main web console is showing as active with 360+ days left. I tried uninstalling Webroot on my PC and then re-installing and of course when it asks for the keycode it is coming up with the same expired message. I have started a ticket with Webroot support but not getting any response - what can i do from here?
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