Webroot® SecureAnywhere™ - Complete
Webroot® SecureAnywhere™ - Complete
- 3,830 Topics
- 18,293 Replies
Hi WR Team, I hope all is well. I ran into this test online and I would just like to get your opinion on tests like these. The tester even admitted that he’s not aware of how Webroot does things. He scans a folder of malware samples and from my understanding not all of the samples were detected/eliminated. Which is why he runs a secondary scanner with detected files. Knowing that Webroot doesn’t focus too much on dormant files (which is essentially harmless until executed), this is pretty expected. I would like to bring to your attention the ransomware portion. Is there something the tester did/didn’t do to why the ransomware wasn’t prevent? PS. I love Webroot. I love the utilities and the concept behind this product. I also want to support this product especially since its based in US. I’m bringing this test to your attention because I want to see the product evolve and improve. Hope this helps grow and improve this awesome product. Cheers.
Hi Team, I’m new to Webroot so I still have some lingering questions. I use both Chrome and Edge Chromium. I noticed that Webroot’s extension is asking to be enabled. I plan on enabling it in both browsers but I’ve got just one question about it. Do I need to have the extension for protection against phishing and blocking bad websites or does the identity/phishing shield on the WSA program already provide that? When I read the description of the extension, it talks about phishing protection and blocking websites but I’m just curious doesn’t WSA provide that regardless of the extension’s presence? Best.
I purchased a two year license via Amazon.com today. I recieved the keycodes and entered it. But it was showing my license was only good through December 13th 2014 (Less than 11 months). I called Amazon and they said Webroot provides the keycodes. So I called Webroot. The Webroot advisor said I purchased a one year license LAST MONTH. I told him I purchased a two year license this morning. He practically called me a liar and insisted I purchased it last month. He said Webroot would not support the product because I didn't purchase it directly from Webroot. I accessed my web console and saw someone else's computer listed with my own computers (I purchased a 5 device license). So now I have aceess to shutdown and lock their PC. I'm thinking "WTF? Can they do the same to my computers?" This is a horrible violation of security by Webroot. I paid $99 for security software that Webroot won't support and that has made my computers even more vunerable to threats. &nb
I’m trying to create a LastPass account. My WebRoot console has a “Manage Passwords” button which takes me to a LastPass account setup page. But when I click on the “Get Started” link and enter my WebRoot credentials (as it requests), it won’t accept them. Instead, I get “Please review the information you entered and try again.” What’s up?
I don't have the money to renew my subscription right now, and I'd rather not outright uninstall Webroot since I plan to renew later, but even after turning off "show a status notification screen on bootup" in the advanced settings, I still get a popup regularly telling me to "save now". Is there a way to block these without outright uninstalling?
I don't need a tutorial on how to use Webroot's Block Allow Files. In short, when I add a particular executable to Webroot's allow list, Webroot displays that executable as being in a directory that no longer exists on my computer. This might be confusing because I blotted out certain directory and executable names for privacy, just bare with me please. After I click to add a file in webroot, this is the directory I navigate to, and the executable is selected. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/28213iCE3F694C1CE8B3D6.png[/img] After I hit open, the block/allow files page shows up looking like this, with the bottom file supposedly being the one I've just added. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/28214i950266CBF337ECCD.png[/img] The directory that webroot is pointing to doesn't even exist on my computer anymore, it's pointing to the folder that executable was originall in when I d
Lately, each time I start up I am greeted by a pop-up question that asks if it okay for Webroot to make changes to this computer. Of course, the answer is yes. Why must I answer more than once. Is there a way to stop the continued pop-up question?
I had a quick search around for a solution to this, but the posts I found were 8 and 6 years old and like 9 pages long… So I’m hoping this problem has been fixed since then. The WRData directory is 65.1gb in size, with 3 files alone between 15-20gb each. (and all dated in the last week) Can someone tell me what these files are for? And can I just delete them?
Last night the applications on my PC started to hang, I couldn’t even get the PC to shutdown, I had to physically shut it down. The only odd things I noticed were that webroot was running at a constant 11-12% cpu, and a bit earlier there had been a new message pop-up, asking for permission to run \webroot\wrsa.exe -ls (I said yes). Again this morning Excel hung as I was trying to use it, Outlook also hung. So I tried shutting everything down to reboot. I managed to kill all apps but everything was super slow - even selecting shutdown from the start menu. Even once shutdown was selected it wasn’t shutting down. Again I looked in task manager, and webroot was at 11-12% cpu. I right clicked on the webroot icon, and chose to shutdown protection. Almost immediately the PC shut down (indicating that it was webroot that was interfering with the shutdown) Even though I’ve just rebooted I got 2 more pop ups during this asking for permission to run WRSA and it’s again running at 11-12% cpu
This is probably the last place someone with this problem will look, but I've just gone through Hell trying to install Microsoft Office 2016. I turns out that even when responding Yes to allow the install to make changes to the computer, Webroot prevents any changes to Excel's registry entries and doesn't inform you that it blocked the changes needed in the install. This prevents Excel being set up as an app associated with .xls and .xlsx file extensions so, while calling Excel directly, you can open spreadsheets and save new ones, but you cannot open those files directly and have Windows 10 recogise it is associated to Excel--you get an error saying there is no default program for that type of file. Six hours of Microsoft support (no exageration) later, reinstalling Office, repairing Windows, etc., etc. we finally disabled Webroot and voila, Excel can now be assigned as the app for these file types. It would be nice if Webroot informed you when it blocks a regi
Hello Community, I went thru the registration and account creation process on the site; http://my.webrootanywhere.com; after successfully registering and creating my account I attempted to login to http://my.webrootanywhere.com (I also have 2FA enabled); as soon as I enter my email address, userid password and then my 2FA code the site flashes the following error: “You have been logged out. Again I am trying to login to http://my.webrootanywhere.com so I have no idea when I am trying to login into the site it logs me out. Any suggestions of how to resolve this error. I tried IE, Firefox and MS Edge on either laptoop, tablet, phone, Mac or Windows OS and still having the same issue. Regards.
First off, after 4 months of using Webroot I will only be using it from now on. Absolutely love it. Even tested it by trying to download Pirate Bay torrents that I knew were infected and Webby didn't let them get through. However I have a question that I know will make me look like a "computer schmuck" but the truth is I am! When I ran a system analaysis on Webroot yesterday it gives me a score of 99% but it started sayIn I have a hardware problem by saying, "Graphics Ram is low which is impacting performance". I went to intel and downloaded an update for it but Webroot is still stating that. Also, my System Mehanic utility repair states everything is fine and no problems. Can someone tell me how to fix this? This is a new computer only a week old and everything about this started yesterday. Thanks and I appreciate your help! P.S. I really am not computer smart so please reply as if you were talking to a cave man. Thanks! -Bill
I have created several blogs on Google Blogger (blogspot.com) I also own domain names purchased directly from Google through Blogger. Webroot filtering extension always indicated everything was fine via the green security arrow. Google Blogger makes it very easy to convert the domain from blogspot.com to your own domain and create a https url. I have done this but now Webroot filtering extension has changed to yellow and says: "This site may contain content that could affect your online security." Nothing has changed but the web address and domain. Why would it see my new domain as a problem when it remains encrypted as before? How do I get webroot filtering extension to reflect the green arrow and indicate that there are no security issues with my blogs, which remain hosted by Google Blogger?
I noticed that Thunderbird is not listed under active connections in the WR-firewall. It is not under Mozilla, not under Thunderbird. Why is that and why can I send/receive email? B..t.w. the same is true under alowed apps in Windows defender firewall: no Thunderbird. Both are enabled according to the security centre. Using Thunderbird 68.6.0 32 bit, Windows 10 latest update, and Webroot complete.
Greetings, Apologies if this is a stupid question, but I only use Chrome, access the mgmt console in Chrome, and I removed IE a long time ago. How do I set the primary browser to Chrome? I can see the webroot filtering icon in Chrome’s toolbar, but I can’t report on the browsing history through webroot console because the primary browser is IE. Thanks in advance
I can't get anywhere with this bs... I can't retrieve my pasword as it says I need to confirm my secuirty code. Once entering the code characters requested (which appear in my software as being correct and activated) it says they're wrong. I've emailed support and they've not gotten back to me. Its been 2 days now. The software should either explain better what code they're asking for as I do not recall setting an additional code, like a master or anything (ala lastpass). Or they need to fix this confirmation procedure which seems to have a bug. I find this process really annoying and unhelpful. I just want to be able to use the software which I paid for without a headache. apperently that's asking WAAAY to much. -Kyle
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