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Webroot® SecureAnywhere™ - Complete

Webroot® SecureAnywhere™ - Complete

3,821 Topics
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3821 Topics

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fgswaterlooFresh Face

asked in Webroot® SecureAnywhere™ - Complete

Cannot get Support to respond to my requests

I have tried for over a week to get Webroot Support to respond to my problem. Its been about a a year since using the web console, and I am unable to recall the security code. Our owner has decided that if Webroot will not respond, we need to cancel our subscription and remove the software. However, it appears you need to get to the web console to remove the Webroot software from each PC. Anyone know how to a) get Support to respond to tickets submitted (5 times in the last week), and b) delete Webroot account if you can’t log into the web console?

3 years ago

kihuhnNew Member

asked in Webroot® SecureAnywhere™ - Complete

Webroot is showing it is infected? Now what?

We received a popup warning from our Webroot that it is infected. How is this possible? We’ve run deep scans, Windows Defender, and downloaded and run the Microsoft Malicious Software Removal Tool. Even though Webroot eventually showed 2 threats removed, the warning shows up again. Now what?

3 years ago

JevosNew Member

posted in Webroot® SecureAnywhere™ - Complete

Account Verification: missing answers to three questions...

Hi, i’m stuck in a frustrating loop. I need help resetting my 2FA, since i lost my device… choosing ‘lost device’ redirects me to a link requiring to answer three questions i cannot remember setting… and below that it says: need help? Contact support. But you can only get support AFTER login, which i cannot do, obviously. Reaching support by phone is not possible… so now what? Any ideas? In short: i’m stuck on step 6 of this post: https://community.webroot.com/general-security-information-102/how-to-access-your-console-when-your-smart-device-is-missing-and-2fa-is-enabled-340981 Kind regards, Jevos

3 years ago

imfrustratedFresh Face

asked in Webroot® SecureAnywhere™ - Complete

How do I unsubscribe from webrrot

I want to switch to new antivirus. How do I cancel my subscription?

3 years ago

Tim BrayNew Voice

asked in Webroot® SecureAnywhere™ - Complete

Webroot Tests Discussion

Hi WR Team, I hope all is well. I ran into this test online and I would just like to get your opinion on tests like these. The tester even admitted that he’s not aware of how Webroot does things. He scans a folder of malware samples and from my understanding not all of the samples were detected/eliminated. Which is why he runs a secondary scanner with detected files. Knowing that Webroot doesn’t focus too much on dormant files (which is essentially harmless until executed), this is pretty expected. I would like to bring to your attention the ransomware portion. Is there something the tester did/didn’t do to why the ransomware wasn’t prevent? PS. I love Webroot. I love the utilities and the concept behind this product. I also want to support this product especially since its based in US. I’m bringing this test to your attention because I want to see the product evolve and improve. Hope this helps grow and improve this awesome product. Cheers.

3 years ago

gmajicNew Voice

posted in Webroot® SecureAnywhere™ - Complete

Libre Office

I can’t permanently delete a file which is password locked with Libre Office This is no longer a problem. I rebooted my PC and this problem is gone. I do have a new one where when I click on “Access Web Console” nothing happens I go no where.

3 years ago

356897100351328New Member

asked in Webroot® SecureAnywhere™ - Complete

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3 years ago

Tim BrayNew Voice

asked in Webroot® SecureAnywhere™ - Complete

lyranderFresh Face

asked in Webroot® SecureAnywhere™ - Complete

Stop renew popup without paying

I don't have the money to renew my subscription right now, and I'd rather not outright uninstall Webroot since I plan to renew later, but even after turning off "show a status notification screen on bootup" in the advanced settings, I still get a popup regularly telling me to "save now". Is there a way to block these without outright uninstalling?

3 years ago

badasdartFresh Face

asked in Webroot® SecureAnywhere™ - Complete

amdrsserv.exe

I ran a system analyzer and amdrsserv.exe came up as a possible leak. My computer seems to run faster I disabled it, can I safely delete it ??? Or is it necessary???

3 years ago

ldmosserFresh Face

posted in Webroot® SecureAnywhere™ - Complete

Webroot Secure Anywhere disconnect

Why dies Webroot Secure Anywhere disconnect when I shut down my computer and have to reconnect when I start up my computer? Why is it not securing my computer continuously?

3 years ago

HoboNoah

asked in Webroot® SecureAnywhere™ - Complete

Block/Allow Files

I don't need a tutorial on how to use Webroot's Block Allow Files.   In short, when I add a particular executable to Webroot's allow list, Webroot displays that executable as being in a directory that no longer exists on my computer.   This might be confusing because I blotted out certain directory and executable names for privacy, just bare with me please.   After I click to add a file in webroot, this is the directory I navigate to, and the executable is selected.   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/28213iCE3F694C1CE8B3D6.png[/img]   After I hit open, the block/allow files page shows up looking like this, with the bottom file supposedly being the one I've just added.   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/28214i950266CBF337ECCD.png[/img]   The directory that webroot is pointing to doesn't even exist on my computer anymore, it's pointing to the folder that executable was originall in when I d

3 years ago

Y2kboy

posted in Webroot® SecureAnywhere™ - Complete

Computer asks me if it is okay for Webroot to make changes to the computer. How do I stop it?

Lately, each time I start up I am greeted by a pop-up question that asks if it okay for Webroot to make changes to this computer. Of course, the answer is yes.  Why must I answer more than once.  Is there a way to stop the continued pop-up question?

3 years ago

Delta-Force-51

asked in Webroot® SecureAnywhere™ - Complete

A malware has blocked Webroot from functioning; I cannot re-install the program. I need help!

A malware has blocked my Webroot program form functioning; I cannot re-install the program. I need help!!!

3 years ago

dkcharleeFresh Face

posted in Webroot® SecureAnywhere™ - Complete

Keycode

I upgraded, renewed and received a key code to activate and it is not working.

3 years ago

GlassGuyGussNew Member

asked in Webroot® SecureAnywhere™ - Complete

Keycode can't be verified

Brand new code. SecureAnywhere is fully updated. This happens when i put in the new Keycode. Caps, no caps, dashes, no dashes, and all combination thereof have been used to no success. See attached screenshot.

3 years ago

bobkateFresh Face

asked in Webroot® SecureAnywhere™ - Complete

WRData folder is 65gb

I had a quick search around for a solution to this, but the posts I found were 8 and 6 years old and like 9 pages long… So I’m hoping this problem has been fixed since then. The WRData directory is 65.1gb in size, with 3 files alone between 15-20gb each. (and all dated in the last week) Can someone tell me what these files are for? And can I just delete them?

3 years ago

bobkateFresh Face

asked in Webroot® SecureAnywhere™ - Complete

Webroot constant cpu, crashing PC, asking for permission to run WRSA.exe -ls?

Last night the applications on my PC started to hang, I couldn’t even get the PC to shutdown, I had to physically shut it down. The only odd things I noticed were that webroot was running at a constant 11-12% cpu, and a bit earlier there had been a new message pop-up, asking for permission to run \webroot\wrsa.exe -ls (I said yes). Again this morning Excel hung as I was trying to use it, Outlook also hung. So I tried shutting everything down to reboot. I managed to kill all apps but everything was super slow - even selecting shutdown from the start menu. Even once shutdown was selected it wasn’t shutting down. Again I looked in task manager, and webroot was at 11-12% cpu. I right clicked on the webroot icon, and chose to shutdown protection. Almost immediately the PC shut down (indicating that it was webroot that was interfering with the shutdown) Even though I’ve just rebooted I got 2 more pop ups during this asking for permission to run WRSA and it’s again running at 11-12% cpu

3 years ago

gme105Fresh Face

posted in Webroot® SecureAnywhere™ - Complete

6 hours with Microsoft support to find out Webroot blocks Excel registry changes

This is probably the last place someone with this problem will look, but I've just gone through Hell trying to install Microsoft Office 2016.  I turns out that even when responding Yes to allow the install to make changes to the computer, Webroot prevents any changes to Excel's registry entries and doesn't inform you that it blocked the changes needed in the install.  This prevents Excel being set up as an app associated with .xls and .xlsx file extensions so, while calling Excel directly, you can open spreadsheets and save new ones, but you cannot open those files directly and have Windows 10 recogise it is associated to Excel--you get an error saying there is no default program for that type of file.  Six hours of Microsoft support (no exageration) later, reinstalling Office, repairing Windows, etc., etc. we finally disabled Webroot and voila, Excel can now be assigned as the app for these file types.  It would be nice if Webroot informed you when it blocks a regi

3 years ago

MaltaVista001New Member

posted in Webroot® SecureAnywhere™ - Complete

Unable to login to http://my.webrootanywhere.com

Hello Community, I went thru the registration and account creation process on the site; http://my.webrootanywhere.com; after successfully registering and creating my account I attempted to login to http://my.webrootanywhere.com (I also have 2FA enabled); as soon as I enter my email address, userid password and then my 2FA code the site flashes the following error: “You have been logged out. Again I am trying to login to http://my.webrootanywhere.com so I have no idea when I am trying to login into the site it logs me out. Any suggestions of how to resolve this error. I tried IE, Firefox and MS Edge on either laptoop, tablet, phone, Mac or Windows OS and still having the same issue. Regards.

3 years ago

midgetzombiesNew Voice

asked in Webroot® SecureAnywhere™ - Complete

Hi. How can I fix "Graphics Ram is Low" analysis from Webroot?

First off, after 4 months of using Webroot I will only be using it from now on. Absolutely love it. Even tested it by trying to download Pirate Bay torrents that I knew were infected and Webby didn't let them get through. However I have a question that I know will make me look like a "computer schmuck" but the truth is I am!   When I ran a system analaysis on Webroot yesterday it gives me a score of 99% but it started sayIn I have a hardware problem by saying, "Graphics Ram is low which is impacting performance".   I went to intel and downloaded an update for it but Webroot is still stating that. Also, my System Mehanic utility repair states everything is fine and no problems. Can someone tell me how to fix this? This is a new computer only a week old and everything about this started yesterday. Thanks and I appreciate your help! P.S. I really am not computer smart so please reply as if you were talking to a cave man. Thanks! -Bill

3 years ago

trouble0902New Member

asked in Webroot® SecureAnywhere™ - Complete

System Analyzer

my monthly run indicates that an active process has a possible memory leak. What does that mean and how do I fix it.

3 years ago

hildesigner

asked in Webroot® SecureAnywhere™ - Complete

How do I temporarily turn off a pop-up blocker?

Hello, I need to temporarily turn off my pop-up blocker to print a document. How do I do this? Thank you.

3 years ago

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