Webroot® SecureAnywhere™ - Complete
Webroot® SecureAnywhere™ - Complete
- 3,831 Topics
- 18,360 Replies
Hi, Our website https://buyacoronavirusmask.com is blocked by webroot and marked as a phishing site. This is a legitimate website and its sole purpose is to sell face masks. I have already submitted Url Classification Change Request -- Support Ticket Number: 542095 at BrightCloud Data Update. Could you please review this and let me know how to get this website removed from blacklist ?
While purchasing the subscription, I have received errors for both Paypal and card payments, and then the subscription failed. I tried it once again and it returned with the same errors. Twice my money got deducted, but not subscribed. I have 2 transaction proofs. For both the transactions money has been deducted from my bank account to Webroot security. It has been more than 72 hours and the money has not reverted back. Please help me to get the subscription for one time the amount got deducted and refund the duplicate amount that has been deducted.
Tonight I renewed my WSA licence. I tried to enter the new code on the previous version and the app kept crashing so I clicked on download from the email. It downloaded the wsamac.dmg files. I clicked on it and tried to open Webroot. It will not open. There is an icon on the bottom task bar and when I click on it, it does nothing. If I click on WebrootSecureAnywhere (on the top menu bar) nothing happens. There is no drop down menu. It does nothing when I click on it. Can someone direct me what to do to uninstall this thing and hopefully try again otherwise I’ve wasted money on something I can’t fix. I’m not exactly tech savvy but I know enough to hopefully follow directions to fix this. All other articles have said to Click on the top menu and click on uninstall. I do not have that option. I’ve put the application in the trash several times and every time I try again it won’t open. Thanks inadvance.
Our PCs were setup with Webroot SecureAnywere Internet Console. Unfortunately, we do not recall the security code, nor are we able to remember security question. When we try to delete the software on each PC using the Windows 10 app/program process for deleting apps/programs, it says we need to do this via the Webroot web console. Since we cannot access the web console, we are stuck. Is there any other way to delete the software on PCs? I’ve tried working with product support via a ticket, and they told me to call. I did, but unfortunately, there’s at least a 30 minute wait time to get to a Tech Support person. Due to the Covid-19 situation, our small business will be closing. As their tech support, I was asked to “cleanup” the PCs so we can sell them. Short of a complete Windows 10 reinstall, I am not able to do this with the Webroot software. Any suggestions? Thanks for your help - Rick
I downloaded an exe file and webroot quarantined it with no warning message. It just disappeared from the folder I was trying to put it in. I have a few questions about quarantined files. 1) If Webroot quarantines a file, has it really found a threat in the file or is this just an automatic response for certain types of files, like exe's? 2) I am somewhat a new user of Webroot, so is this the way that Webroot handles files that it quarantines, that is, it just removes it from the folder and really doesn't tell what it was doing? 3) I did get error messages when trying to move the exe file into a new folder. It said, I was not authorized to access the target folder rather than tell me the file might be a threat to my system. Is this really Webroot's behavior? It would seem to me that it would be better to notify the user that there was a perceived threat problem with the file rather than use a more obtuse error message. Just chec
Our subscription was automatically renewed several days ago and since then the Webroot on each device is returning a message that the keycode is expired and would we like to renew. Saying yes to the option simply takes us to the browser page for payment for a new product. The keycode in our main web console is showing as active with 360+ days left. I tried uninstalling Webroot on my PC and then re-installing and of course when it asks for the keycode it is coming up with the same expired message. I have started a ticket with Webroot support but not getting any response - what can i do from here?
I have tried for over a week to get Webroot Support to respond to my problem. Its been about a a year since using the web console, and I am unable to recall the security code. Our owner has decided that if Webroot will not respond, we need to cancel our subscription and remove the software. However, it appears you need to get to the web console to remove the Webroot software from each PC. Anyone know how to a) get Support to respond to tickets submitted (5 times in the last week), and b) delete Webroot account if you can’t log into the web console?
We received a popup warning from our Webroot that it is infected. How is this possible? We’ve run deep scans, Windows Defender, and downloaded and run the Microsoft Malicious Software Removal Tool. Even though Webroot eventually showed 2 threats removed, the warning shows up again. Now what?
Hi, i’m stuck in a frustrating loop. I need help resetting my 2FA, since i lost my device… choosing ‘lost device’ redirects me to a link requiring to answer three questions i cannot remember setting… and below that it says: need help? Contact support. But you can only get support AFTER login, which i cannot do, obviously. Reaching support by phone is not possible… so now what? Any ideas? In short: i’m stuck on step 6 of this post: https://community.webroot.com/general-security-information-102/how-to-access-your-console-when-your-smart-device-is-missing-and-2fa-is-enabled-340981 Kind regards, Jevos
Hi WR Team, I hope all is well. I ran into this test online and I would just like to get your opinion on tests like these. The tester even admitted that he’s not aware of how Webroot does things. He scans a folder of malware samples and from my understanding not all of the samples were detected/eliminated. Which is why he runs a secondary scanner with detected files. Knowing that Webroot doesn’t focus too much on dormant files (which is essentially harmless until executed), this is pretty expected. I would like to bring to your attention the ransomware portion. Is there something the tester did/didn’t do to why the ransomware wasn’t prevent? PS. I love Webroot. I love the utilities and the concept behind this product. I also want to support this product especially since its based in US. I’m bringing this test to your attention because I want to see the product evolve and improve. Hope this helps grow and improve this awesome product. Cheers.
Hi Team, I’m new to Webroot so I still have some lingering questions. I use both Chrome and Edge Chromium. I noticed that Webroot’s extension is asking to be enabled. I plan on enabling it in both browsers but I’ve got just one question about it. Do I need to have the extension for protection against phishing and blocking bad websites or does the identity/phishing shield on the WSA program already provide that? When I read the description of the extension, it talks about phishing protection and blocking websites but I’m just curious doesn’t WSA provide that regardless of the extension’s presence? Best.
I purchased a two year license via Amazon.com today. I recieved the keycodes and entered it. But it was showing my license was only good through December 13th 2014 (Less than 11 months). I called Amazon and they said Webroot provides the keycodes. So I called Webroot. The Webroot advisor said I purchased a one year license LAST MONTH. I told him I purchased a two year license this morning. He practically called me a liar and insisted I purchased it last month. He said Webroot would not support the product because I didn't purchase it directly from Webroot. I accessed my web console and saw someone else's computer listed with my own computers (I purchased a 5 device license). So now I have aceess to shutdown and lock their PC. I'm thinking "WTF? Can they do the same to my computers?" This is a horrible violation of security by Webroot. I paid $99 for security software that Webroot won't support and that has made my computers even more vunerable to threats. &nb
I’m trying to create a LastPass account. My WebRoot console has a “Manage Passwords” button which takes me to a LastPass account setup page. But when I click on the “Get Started” link and enter my WebRoot credentials (as it requests), it won’t accept them. Instead, I get “Please review the information you entered and try again.” What’s up?
I don't have the money to renew my subscription right now, and I'd rather not outright uninstall Webroot since I plan to renew later, but even after turning off "show a status notification screen on bootup" in the advanced settings, I still get a popup regularly telling me to "save now". Is there a way to block these without outright uninstalling?
I don't need a tutorial on how to use Webroot's Block Allow Files. In short, when I add a particular executable to Webroot's allow list, Webroot displays that executable as being in a directory that no longer exists on my computer. This might be confusing because I blotted out certain directory and executable names for privacy, just bare with me please. After I click to add a file in webroot, this is the directory I navigate to, and the executable is selected. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/28213iCE3F694C1CE8B3D6.png[/img] After I hit open, the block/allow files page shows up looking like this, with the bottom file supposedly being the one I've just added. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/28214i950266CBF337ECCD.png[/img] The directory that webroot is pointing to doesn't even exist on my computer anymore, it's pointing to the folder that executable was originall in when I d
Lately, each time I start up I am greeted by a pop-up question that asks if it okay for Webroot to make changes to this computer. Of course, the answer is yes. Why must I answer more than once. Is there a way to stop the continued pop-up question?
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