Question

Is it possible to upgrade from 'Plus' to 'Complete' without without getting charged the full amount?

  • 9 October 2019
  • 4 replies
  • 79 views

Badge +3
As the title suggests.

I always end up with a full blown version of 'complete' in my cart. I still have have nearly 350 days left on 'Plus'.

4 replies

Badge +3
I guess not.
Userlevel 7
Badge +55
Hello @yogibear

Welcome to the Webroot Community,

Sorry we missed this question, but you would have to pay to upgrade to WSA Complete from Internet Security Plus. Maybe just the difference between the two. I am not sure though.

But you can submit a Support Ticket or Contact Webroot Support to ask them about upgrading.
Support Ticket System is Open 24/7

Hope this helps?
Badge +3
Thanks, I bought a 2-year 'plus' about a year ago. I was looking to upgrade, but I would basically throw away my remaining year if I try to upgrade via the web site.
Userlevel 7
Badge +55
Thanks, I bought a 2-year 'plus' about a year ago. I was looking to upgrade, but I would basically throw away my remaining year if I try to upgrade via the web site.

HI @yogibear ,

You are most welcome...

Sorry about that. I guess if you're renewing, Webroot can add your days to your subscription. But if you upgrade with a new Keycode that changes things I suppose.

Thanks for replying back! 😊

Reply