Nastiest Malware 2023
Best answer by Baldrick 9 August 2014, 20:03
Well Ie played with the software all evening and it simply won't work like I need it to. I think the word "back-up" should be removed from the feature all together, as I can't even get the software to do a backup of my pc. All I can manage to do is create syncronized folders. The minute I remove a file from any of these folders then webroot deletes the file from the cloud, so I lose it.
Another problem I've encountered is when I try to use the backup feature from my web console. When I click on that tab it just says, "This storage folder does not contain any files or folders.", however there's no backup folder on my pc for webroot. My pc has an "Anywhere" folder, but no backup folder. I can create new folders while I'm inside the web console, but they are empty, and there's no way to upload files to these folders I create.
While in the web console, when I click the tab that is marked, "Add a storage folder", I get the message pasted beneath this post, which suggest I simply use my installed hardware to create more storage folders. It's frustrating though, because there's no way I've found to create any storage folders, all I can do is create more syncronized folders; and I've yet to see any way to use the software to backup my pc.
So you want to use additional storage folders?Use your installed Webroot SecureAnywhere software
to add custom synchronized folders on your computer, or
to enable and run Cloud Backup for your important files.A custom synchronized folder lets you synchronize files similar to the Anywhere Folder. Cloud Backup provides a convenient way to back up desired files on computers it is executed on.
Used all available storage space on your Keycodes, but still want to store more data in the cloud?No problem.
Either upgrade one of your existing Keycodes to include more storage space, or purchase a new Keycode, and then add this to your account.
Well WSA advertises "storage", so I assumed I could use the space I paid for as storage.
In case of "disaster"? What if my disaster is deleting a folder I didn't intend to delete. Then I go to webroot to recover the data and they've deleted it too. That would be a disaster for sure.
Or what if my disaster is making changes to data then realizing I shouldn't have made those changes?
There should be a way to turn sync off so I can use the space for storing data. Storage is advertised in the web console, and it's really not "storage".
No problem. I had opened a support ticket yesterday and just now they have responded saying they have fixed issues with my account. I obviously had errors in my account that needed to be addressed by a tech. I just tested it and everything appears to be working now just like I need it to.
Before when I tried ot create a backup folder in the web console I would get a message telling me to use my insatalled software to create a folder, but the only folders I could create were sync folders. Now I can create backup folders with a simple click and upload files to those folders that will stay there. This was impossible before they made changes to my account.
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
© 2004 -
We have recently updated our Privacy Policies. We encourage you to read the full terms here.