is there a way to stop potential virus messages from popping up on internet
My computer has been cleaned and reset and since i got it back from the shop I keep getting messages of potential virus, is there a way to stop potential virus messages from popping up on internet
Userlevel 7
Hello hros0907, welcome to the Webroot Community!
Can you provide a little more information as to the warnings you are getting?
If you are getting a potential virus warning on EVERY page you visit, there may be a problem with the WSA install on your comnputer. There is currently a problem that has affected a very few users regarding this, and Webroot is needing more information. If EVERY page is getting a warning, or pages such as facebook.com that you are 100% should not be getting a warning, please submit a Trouble Ticket.
If you are only getting warnings on some pages here and there, such as when you click a link on your Facebook newsfeed, then you really don't want to turn these warnings off: they are letting you know that WSA is correctly working and is blocking a potential threat. Turning this off will leave your computer vulnerable to infection, and thus a return trip to the shop for another cleaning. WSA may be just doing it's job the way any AV should be doing it.
Let us know :)
Thanks!
Can you provide a little more information as to the warnings you are getting?
If you are getting a potential virus warning on EVERY page you visit, there may be a problem with the WSA install on your comnputer. There is currently a problem that has affected a very few users regarding this, and Webroot is needing more information. If EVERY page is getting a warning, or pages such as facebook.com that you are 100% should not be getting a warning, please submit a Trouble Ticket.
If you are only getting warnings on some pages here and there, such as when you click a link on your Facebook newsfeed, then you really don't want to turn these warnings off: they are letting you know that WSA is correctly working and is blocking a potential threat. Turning this off will leave your computer vulnerable to infection, and thus a return trip to the shop for another cleaning. WSA may be just doing it's job the way any AV should be doing it.
Let us know :)
Thanks!
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