Solved

Loads of problems!

  • 9 October 2012
  • 3 replies
  • 719 views

Just activated my license and getting some problems.
 
1.  when i try activate phone, it says the phone has no internet - yet it does, and if i put my password in wrong it says wrong password?!
 
2. backup doesnt work, says 10gb on PC, go online and click manage my backups and says my account isnt ready yet
 
3. as above but for password manager to.
 
i got 365 more days of this!  please let it be resolved.
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Best answer by JamesStill 10 October 2012, 20:47

thank you, all sorted now. good support 🙂
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3 replies

Userlevel 7
Hey JamesStill,
 
Welcome to the Webroot Community. Sorry to hear you haven't had the smoothest of activations so far. I'd like to help you get this resolved ASAP. Can you please Private Message me the email address and keycode for your subscription so I can reference it in our system?
 
Thanks,
thank you, all sorted now. good support 🙂
Userlevel 7
Hey JamesStill,
 
Thanks for the postive feedback! 😃 Happy to hear that everything is all and well now. Just wanted to make sure you saw my last Private Message and was able to successfully download the Webroot SecureAnywhere Complete Mobile app?
 
Let me know! Thanks!

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