Question

Login to Webroot account on Nov 14, 2021, requires an AUTHENTICATION CODE

  • 15 November 2021
  • 2 replies
  • 48 views

I have a 5-seat SecureAnyware Complete license. I loaded SecureAnywhere Complete on a new, replacement computer. When I tried to login to my Webroot account, I provided my email address and password. Then it asked me for an AUTHENTICATION CODE, NOT letters from my security code , an AUTHENTICATION CODE. Where and how do I get an AUTHENTICATION CODE?

 

This is a screenshot of the page asking for the AUTHENTICATION CODE.

 


2 replies

Userlevel 7

Hello @Skeptic50 Welcome to the Webroot Community Forum.

If you have already set up your account with Webroot and forgot your code please click the link as seen below and follow the props.

Also this link is an excellent link to ask almost any questions about Webroot:

https://answers.webroot.com/Webroot/Uploads/knowledgebase-select.html

 

HTH,

Dave

Userlevel 6
Badge +21

Haven’t logged into my.webrootanywhere.com in awhile so I just did. Typed in my login and pw. It asked for a few letters of personal sec code as usual. Then it asked if I want to setup 2FA which was a new option so I skipped it for now.

So for OP your account seems to have 2FA (Two Factor Authentication) turned on and if you do not remember if you set it up or not then time to contact Webroot support. Do you have an alternative admin user(s) on your web console?

-- Patrick

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