Mgt. Console issue

Hey there @Longboard ,

I’m going to ping our console product expert and see if he has any ideas.

@trodde - any thoughts for why he’s getting some duplicate devices on the console?

Hi @Longboard, is it possible to deactivate or remove the older devices? If not, we’ll have to have someone in Support look at your case. 

Got it. I would suggest clicking into each device in a group of duplicates and determining which one is the newest, keeping the newest one, then deactivating the duplicates that haven’t been scanned or seen recently. This will avoid your being billed for the duplicates, but your data from older device duplicates will still be available. The recommended workaround for the moment is outlined here for the business version of Endpoint Protection: Duplicate devices are shown in the Webroot management console | Webroot Community, but this guideline applies to the Consumer console as well. It’s not necessarily ideal, but until we have a better solution please let me know if this solution works!

My apologies

I had missed your response.

Thanks for following up

Ill have a look and get back

Sorry 😌

Just started another thread… then found this older one…

Tried to access the link in the old thread: “not allowed”

So ..push on

Hello @Longboard 

Does this help?
https://community.webroot.com/webroot-secureanywhere-antivirus-12/how-to-deactivate-a-pc-31240 look for the one that hasn’t scanned for awhile and Deactivate those.

You should be in this console: https://identity.webrootanywhere.com/v1/Account/login

HTH,

Hi @Longboard 

We tried so it’s best to contact Webroot Support Directly and they will remove the correct ones!

Webroot Support:

Submit a ticket is the best way.

Call 1-866-612-4227 Mon - Fri 7 AM to 5:30 PM (MDT)

Thanks,