I was checking my Mgt Console : (W10) Secure Anywhere CE 21.4 and noticed several devices were doubled/tripled up:
What is happening?
What have I done wrong ??
Any advice plz, thx
Best answer by TripleHelixView original
I’m going to ping our console product expert and see if he has any ideas.
@Longboard, is it possible to deactivate or remove the older devices? If not, we’ll have to have someone in Support look at your case.
All are on renewal/renewed license keys
Got it. I would suggest clicking into each device in a group of duplicates and determining which one is the newest, keeping the newest one, then deactivating the duplicates that haven’t been scanned or seen recently. This will avoid your being billed for the duplicates, but your data from older device duplicates will still be available. The recommended workaround for the moment is outlined here for the business version of Endpoint Protection: Duplicate devices are shown in the Webroot management console | Webroot Community, but this guideline applies to the Consumer console as well. It’s not necessarily ideal, but until we have a better solution please let me know if this solution works!
@Longboard were you able to solve this issue?
I had missed your response.
Thanks for following up
Ill have a look and get back
My apologies to the community
I raised this issue some time ago, I never got back to fixing it: I cant find where the topic is now.
SecureAnywhere CE 22.3:
My console has multiplelistings for several PCs see attached
the first three, 7 & 8, 9 &10, 11 &12…
Just started another thread… then found this older one…
Tried to access the link in the old thread: “not allowed”
So ..push on
Did google search
“duplicate devices are shown in the webroot management console”
Cant identify “time stamps”
Can see software versions
Cant see “Command tab”
Not even sure I can see how to deactivate license
Am I in wrong console??
Does this help?
https://community.webroot.com/webroot-secureanywhere-antivirus-12/how-to-deactivate-a-pc-31240 look for the one that hasn’t scanned for awhile and Deactivate those.
You should be in this console: https://identity.webrootanywhere.com/v1/Account/login
All the duplicates are on the same license key
Some are showing older versions of software
Some have current version
? .. what to do ..
We tried so it’s best to contact Webroot Support Directly and they will remove the correct ones!
Submit a ticket is the best way.
Call 1-866-612-4227 Mon - Fri 7 AM to 5:30 PM (MDT)