Missing Padlock

  • 3 December 2018
  • 2 replies
  • 149 views

Userlevel 3
Badge +17
I have 2 windows 7 Home PCs with Webroot. On Both PCs there is no padlock when opening web browsers. Also there is nothing listed in application protection on either browser. I have opened a support ticket and have uninstalled and reinstalled as requested but issue not resolved. I know there was a google chrome update recently ans a windows 7 preview nonthly roll up. Could 1 of these be the cause.

2 replies

Userlevel 3
Badge +17
I have been able to manually add Google chrome & internet Explorer to the application protection list and now the padlock shows when I open the browsers. It appears the latest Webroot V9.0.24.37 does not automatically detect applications  ( chrome  & internet explorer) from a clean install . My 2 PCs are both running Windows 7 Home. 
 
See this https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Missing-padlock/td-p/4029 maybe that might help you.

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