Just to inform you that padlock that is usually seen over WSA icon in the systray when browsing on a HTTPS site or a HTTP site (configuration has to be set to Maximum) is striking in my case. It is a long lasting issue on my PC. I have been in touch with Joseph and Joe from the support via opening the support ticket, we have exchanged a lot of information about the issue. We ended up in having a remote support session which revealed that it is rather an aesthetic issue than malfunctioning of the Identity shield. They verified the shield is working correctly even if the padlock is missing what is a relief indeed. However we weren't able to fix the issue because there is likely not a way to resolve it without a change to the program's code (something what people in support do not do). The issue stems from problems created by the fact that my operating system is in a different language than English. So it may not be something that can/will be resolved until Webroot start to release WSA in other languages.
This my post shouldn't be in no way understood as a complaint. I wanted to give it to know publicly for the case somebody will hit on the same troubles with missing padlock.
If you would like to test the Identity shield the following program generally gives a good idea as to whether or not the shield is working.
Please keep in mind that you likely will not receive a message about blocking or removing the test like the instructions indicate, but you will see that on https sites your keystrokes are not logged and screen grabs do not show anything.
I apologize for using some information/links from my correspondence with Webroot's specialists. If I breached the community rules, I kindly ask moderators to adjust my post accordingly.
Thanks & regards,
Best answer by pegasView original