I have Webroot SecureAnywhere Complete. My PC is protected through the account and I had an Android mobile device protected through the account. My Android mobile device needed to be replaced, so I had to re-upload the Webroot to the new device (also Android). This was done successfully and everything was fine. Then there was an issue with the new mobile device and it needed to be reset. I reinstalled Webroot on the new device and went to finish activating it, and it told me this could not be completed because the device was already being processed. So I deleted the mobile device from my account, un/re-installed the Webroot app, and reset the password. The app is working fine on the phone now, but my account will not acknowledge the mobile device. I've restarted the phone, and re-logged in to the account multiple times to no avail.