My password manager does not work after I used the free trial key code and enterd a new key code

  • 14 March 2016
  • 1 reply
  • 97 views

My password manager does not work after I used the free trial key code and enterd a new key code from the disk. I get the message Your account has been deactivated. How do I fix this? You would think it would cary over to it when you add another code to your account.

1 reply

Userlevel 7
Badge +55
Hello Savage,
 
Welcome to the Webroot Communiuty,
 
Yes when you recieve a new keycode then you will need to Submit a Support Ticket so that they can transfer your passwords
 and Back up & Sync to your new keycode.
 
You could also call Webroot Support:
 
https://tel:18666124268
Mon-Fri 7:00 AM to 6:30 PM (MST)
Sat-Sun 7:00 AM to 6:00 PM (MST)
 
Hope this helps?

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