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My Webroot Account Login

  • 13 July 2012
  • 36 replies
  • 16992 views

hi when i use to login to my webroot account login i use to see my mange keys and other info backup and setpassword but now when i login i dont see the mange key option and backup buttons any more need help thanks
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Best answer by zorbas 12 June 2013, 23:33

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36 replies

dear webroot technical support,

 

THIS IS THE RESPONSE I GOT WHEN I FOLLOWED YOUR INSTRUCTIONS!

 

YOUR EMAIL "Contains one or more invalid characters. This field can contain letters, numbers, and special characters, such as dashes or underscores. Spaces are not permitted."

 

i had used the same format of email you replied to me in.

i had not used any spaces!!!!!

 

this was your reply which got me nowhere.

 

this was your email telling me how to renew my subscription!

 

i couldnt get anywhere as this email you sent me does not explain how i can renew my subscription! and the asp link means nothing-please give me a specific answer to the question "how do i renew my subscription?" rather than another link!

 

"Hello,



You have a new message from Webroot Technical Support.



Please read the message by visiting the following web page:!!!!! a link you you dont want me to quote here!!!



If you are asked to logon, use the credentials we have provided below:



- Email address: !!!my email you dont want me to quote here!!



- Password: QTXY38HT



Thank you,



Webroot Technical Support "

@ wrote:

Hello ohboy, Welcome to the Webroot Community Forum. :D

 

I see that you submitted to Support 3 times for this problem. The support system brings your ticket to the top of the queue when you post a new response. Please read this post:

http://community.webroot.com/t5/Ideas-Exchange/Warning-Note-on-All-Support-Tickets-in-Queue/idi-p/13366

Since this is the Christmas & New Year Holiday Season, it may take them a little longer to respond to your ticket.

dear webroot technical support,

 

THIS IS THE RESPONSE I GOT WHEN I FOLLOWED YOUR INSTRUCTIONS!

 

YOUR EMAIL "Contains one or more invalid characters. This field can contain letters, numbers, and special characters, such as dashes or underscores. Spaces are not permitted."

 

i had used the same format of email you replied to me in.

i had not used any spaces!!!!!

 

this was your reply which got me nowhere.

 

this was your email telling me how to renew my subscription!

 

i couldnt get anywhere as this email you sent me does not explain how i can renew my subscription! and the asp link means nothing-please give me a specific answer to the question "how do i renew my subscription?" rather than another link!

 

"Hello,



You have a new message from Webroot Technical Support.



Please read the message by visiting the following web page:



http://www.webrootanywhere.com/service.asp



If you are asked to logon, use the credentials we have provided below:



- Email address: drobin@onetel.com



- Password: QTXY38HT



Thank you,



Webroot Technical Support "

@ wrote:

Hello ohboy, Welcome to the Webroot Community Forum. :D

 

I see that you submitted to Support 3 times for this problem. The support system brings your ticket to the top of the queue when you post a new response. Please read this post:

http://community.webroot.com/t5/Ideas-Exchange/Warning-Note-on-All-Support-Tickets-in-Queue/idi-p/13366

Since this is the Christmas & New Year Holiday Season, it may take them a little longer to respond to your ticket.

Userlevel 7
Badge +62
Hello zorbas,

 

You can always submit your ideas to the Ideas Exchange and the more votes the more likely your idea will be reviewed.

 

 

Thanks,

 

 
What I do not understand is that even with an existing account, the new keycode needs to be transfered to my account.

So this could be an idea for another helpful feature in the webconsole of webroot as well as deleting users.

 

All the best and greetings from Austria

 

 
Userlevel 7
Badge +62
Hi @,

 

You are welcome!

 

Let us know if you need anything else.

 

 

Best Regards,
Problem solved.

 

Thank you.

 

Regards
Userlevel 7
Badge +62
Hello @

 

 

This sounds like you have a new keycode and you will need to submit a Support Ticket so they can transfer your passwords to your account.

 

 

Hope this helps,

 

 

Kind Regards,

 

 

 
Hey,

 

Since today I am not able to use my Webroot Password Manager again.....

It's not working from the brwoser add-on nor on my-webroot...

Add-on says account is disabled/deaktiviert, on the webconsole I am able to login, but am not able to open Kennwörter/Passwords

 

A new keycode was activated a cpl of days ago. I do have a all the rights.

 

So, once again: same procedure as every year James. ;-))
Userlevel 7
Hello janicesauls!  Welcome to the Community!

 

If you cannot find Webroot listed in your phone apps, you might also check Google Play.  Once there, go to MyApps and check what is shown as being currently installed.  There may have simply been a download error, so you may need to download again.

 

Let us know of this helps :-) 
I thought I signed up for webroot but I can't find any icon in the apps or anywhere else. How do I know it is really on my phone?
Userlevel 5
Everyone does i have good protection with webroot 🙂
I have used web root for a few years now and I have had great protection with it.
Userlevel 7
Badge +56
@ wrote:

Problem is solved. This is why I use Webroot for years now. Not only because of the unique software. One of the best (maybe THE best) support teams

Great job. THX. It's like a huge family...isn't it? ;-))

 

All the best

Yea it a big family and I'm glad you got it sorted! :D

 

Cheers,

 

Daniel
Problem is solved. This is why I use Webroot for years now. Not only because of the unique software. One of the best (maybe THE best) support teams

Great job. THX. It's like a huge family...isn't it? ;-))

 

All the best
Userlevel 7
Badge +56
@ wrote:

Thx..

 

I'll have to wait a bit ;-))

 

Have a nice one

I will thanks, if you have any other questions feel free to ask!

 

Cheers,

 

Daniel
Thx..

 

I'll have to wait a bit ;-))

 

Have a nice one
Userlevel 7
Badge +56
Hello zorbas and Welcome to the Webroot Community Forums!

 

A Webroot Staff member will have to take care of this issue as they can associate your new keycode to your account or you can Submit a Support Ticket and they can help you also.



 

HTH,

 

TH
Hello,

 

same problem here.

 

Webroot Login for passwords and Webroot toolbar. Red banner saying subcription expired although have entered new key.

 

Already did a clean install. Problems persists.

 

Have a great day

 

 

 
thanks Mike R



will do now
Userlevel 7
Please Send me a Private Message with your new keycode and I will associate it with your existing MyWebroot account. 😃
thanks for that, so i never did myself any favours then LOL glad I never resent it today!



lets hope i hear somthing soon I cant get any passwords and do not want to reset them all.



kind regards

happy new year too
Userlevel 7
Hello ohboy, Welcome to the Webroot Community Forum. :D

 

I see that you submitted to Support 3 times for this problem. The support system brings your ticket to the top of the queue when you post a new response. Please read this post:

http://community.webroot.com/t5/Ideas-Exchange/Warning-Note-on-All-Support-Tickets-in-Queue/idi-p/13366

Since this is the Christmas & New Year Holiday Season, it may take them a little longer to respond to your ticket.
Userlevel 7
Badge +56
@ wrote:

thanks triplehelix, yes I have done that on the 27 and 28 and 29 and never got the normal response that i have had in the past? in the past I have got an immediate email saying “conversation with Webroot Technical Support has been initiated” but not happened this time.

maybe things are changing( less staff or something?)
No I just think it's because of the Holiday's as support as always been great! http://community.webroot.com/t5/Community-Guidelines-please-read/Holiday-Hours/m-p/19526#M26 Hopefully @will be online to help you today but as I said I don't know for sure.

 

This is what you will see when you get a reply from the Support Inbox.

 

Hello,

 

You have a new message from Webroot Technical Support.

 

Please read the message by visiting the following web page:

 

http://www.webrootanywhere.com/service.asp

 

If you are asked to logon, use the credentials we have provided below:

 

- Email address: ----------------

 

- Password: ----------------

 

Thank you,

 

Webroot Technical Support

 

TH
thanks triplehelix, yes I have done that on the 27 and 28 and 29 and never got the normal response that i have had in the past? in the past I have got an immediate email saying “conversation with Webroot Technical Support has been initiated” but not happened this time.

maybe things are changing( less staff or something?)
Userlevel 7
Badge +56
Hello ohboy and Welcome to the Webroot Community Forums.

 

Did you try to MikeR will be online today as usual you can check later around 1:00PM EST if you don't get any reply things should be back to normal on Wednesday.

 

HTH,

 

TH

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