My most recent example is that I lost Webroot on my other pc due to a computer problem and have to reinstall. I go to webroot.com, then mywebroot, and enter my email address and password. I'm now on the Secureanywhere page on that computer with four boxes - PC Security, Mobile Security, Backups, and Passwords. Nowhere on the site is there a link to help and support, or a place to find "community," or to gain access to all the Webroot tools and options
I managed to find a link to reinstalling on another computer and thought I reinstalled webroot but it added the webroot as an additional pc rather than reinstalling. This was on Internet Explorer and now I want to add it to Firefox but that will probaby be considered as over the limit for number of pc's.
I usually manage to figure things out in the end I lose hours trying to find basic information to get there.
So my two immediate questions are (1) where do I go from webroot.com to full access to all the information about my webroot account (I signed in to "mywebroot" but I just get the four boxes) and (2) how do I reinstall on Firefox without it being considered as another pc?
Best answer by HowardRView original