Question

New Keycode WHY??

  • 6 June 2022
  • 1 reply
  • 48 views

I have been a satisfied Webroot user since 2014.

I renewed my subscription last year for another 3 years.

But now every time I turn on my pc I get a popup:
“Your New Keycode Has Been Activated” 

WHY?? 
WHAT IS GOING ON? 
How do I stop the popups?
Is there a phone # for customer service?

My old keycode from 2014 still shows when I bring up my desktop console.

I have been unable to reach customer service.
I did finally finally google “webroot customer support phone number”, but the number is for a scammer who told me the popup was evidence my router had been compromised and I should install UltraViewer on my PC so he could remote in and clean things up.  (I hung up.)


1 reply

Userlevel 7

Hello @brittlowry 

I would recommend getting in contact with Webroot Support with this problem.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave

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