As I say here https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Missing-webroot-tool-bar/m-p/207272#M17200 , after updating FF 38 to FF 39 , I lost Webroot Task Bar. After running the toolbarfix tool Password Manager was back , but not the sites ratings.
What can I do ?
Best answer by AsklepiosView original
The toolbar relates to the Password Manager whilst the site ratings are handled by the Webroot Filtering Extension.
Open up the Addon Manager in FF and check to see if you have the Webroot Filtering Extension, and if it is present that it is enabled.
If it is not present then you could try uninstalling WSA, rebooting & doing a clean install of WSA, to see if that reinstalls the extension. OR you can use this unofficial approach listed in the Knowledge Base which whilst it refers to Palemoon should work fine with Firefox as it relates to Mozilla-based browsers.
Please note however that you should not undertake this if you do not feel technically competent, and that this approach is NOT officially supported by Webroot.
Hope that helps some? Do let us know how you get on/what you have decided to do.
i remove webroot .
install new version FF 39
when install Webroot .
but can not find Webroot Filtering Extension !!!
also can not find xpi file at WRData folder .
then reset system
and reinstall webroot .
now can view webroot extention filtering add on . :)
but can not view webroot password manager add on 😃
Now All is OK . ❤️
Can you explain me how I can uninstall Webroot ,
Windows programs panel or WRUupgrade tool ?
But do not forget reset after uninstall webroot .
The uninstall/clean install two step I referred to previously is as follows:
you might try a Clean Install. Do this by:
Hope that is what you were looking for/this helps?
Do you know if Firefox is still protected even whitout Webroot Filtering Extension present and/or enabled ?
So stick to the standard Windows Control Panel applet and as I stated previously if you cannot use that then try the guidance given in the KB Article.
So I have used Windows control panel for uninstalling WSAC, then restart my PC, then install WSAC but the problem persists.
Sites are not rated on FF 39. I cannot find the Webroot filtering extension on FF 39.
But I think and I hope that I am protected if I use FF 39.
As I said previously if this is continuing then you had best open a support ticket to let the Support Team know of the issue and hopefully they can sort something out for you.
With regard to protection the Filtering Extension does not actually protect anything physically...it just provides site classification informastion as determined by BrightCloud, i.e., it gives you the heads up as to whether a site should be safe to visit or not, etc...that is all. The main protection comes from the WSA client installed on your system.
And by the way what you have highlighted above is related to the personal identity protection that WSA affords...just one of may protection features that are working to keep you safe.
The problem occurs only on my office PC, so I'll contact the support team only on Monday.
Webroot support (very kind) has worked two time with me via remote connection, but they cannot solve the problem on my PC:@
It seems that it's a specific problem with FF...
So I have decided to try Google Chrome on this PC, and it's a very good surprise for me because the GUI of password manager is better designed than in IE or FF:D