Best answer by slhayesView original
no tray icon
On one of the machines I installed WRSA complete there is no icon in the tray. I can see the program listed under My Computer, and even send a shortcut to the desktop but it won't open up. The only way I can get it to scan is to click on the C:drive and have it do a scan with Web Root. Can someone help?
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There is a setting within the program to have the icon in the system tray, but it should be checked by default. When you first installed Webroot SecureAnywhere, was there an icon in the system tray? Did you have any problems loading it at first or did this just happen all of the sudden? Can you get the program open from the Start menu>All programs>Webroot SecureAnywhere? Is WSA running in your task manager? Let me know and I'll help you accordingly!
I will be out this afternoon and may not be able to answer until later.
I honestly can't remember if there ever was an icon from the beginning, I only discovered it when I went to do rescan it last night. There is no sign of the program from Start, All Programs and that was why I went to My computer and scanned the C:Drive, but obviously it was doing a scan of the whole drive because I had to shut it off after 51 minutes and about 27 minutes of scanning. I have to leave the house this afternoon and won't be back until late this evening, but I am going to turn it on before I go and check to see if it turns up. If I do see it I will try to post that at least before I go and will check back later tonight to see if there is anything to add here.
Do you still have avast on that system? And also you said that you were dealing with avast concerning possible issues or malware? It sounds as you have a corrupt install can you please go to Add/Remove and uninstall WSA and reboot and install a clean copy from Here and remember to keep a copy of your keycode as you will need it again for reinstall and Please report back to see if everything is running properly for you and you see a Tray Icon and see Webroot SecureAnywhere in the Start Menu!
TripleHelix definitely has a good point. You can uninstall/reinstall if necessary and that should fix up the problem as the system tray icon setting will be on by default. However, because you said you can find and open Webroot SecureAnywhere from your Start menu, you can also simply click the "PC Security" tab within Webroot, click "Change scan settings", click "Basic Configuration" and see if the "Show a system tray icon" option is checked. If not, check it and click "Save All". You should then see the icon appear in your system tray. Let me know.
EDIT: Yegor beat me to it! ;)
One question, should the settings be the same as your image? There are a few things that are slightly different on my machine. Can I attach a.jpg here? If so I don't see it.
By the way that machine is one of those Acer Revo models, basically like a laptop in a very small package that I have had almost 3 years. But it has been giving me some problems, I will put a link to the machine from Neweggs web site:
which is set by Default so I would contact support just for that reason! That's a nice little machine from Newegg 😃 I use a Power user Laptop from Dell as I do allot of testing and use VM's such as you see in my signature!
I would have kept them here but we are still collecting data on such issues.
I found a work around and it appears once again it is not the fault of WebRoot
I did try to reinstall it with using administrator as my log in, but that still did not help. So I did some searching on the internet and found an older page that has a long list of solutions, so I picked a simple one and it worked.
Here is what I tried:
Log off, log on again
Now we're getting back to the main problem, the sporadic missing of various icons, particularly after the first logon after booting. Typically missing are the power icon or the sound volume icon, but many others can be affected just as well.
The immediate workaround is to log off and log on again (do not reboot, only log off). In many cases the icons then reappear. If not, you can try to repeat the procedure until you have all of them.
If this works, then most likely you have the central problem described in this article.
Here is the link to the article:
It is a second step and I am not sure if I want to try something more permanent, but at least I have it up where it belongs now.
Thanks for sharing the article, I didn't know that it was a problem with multiple icons missing. But I appreciate your feedback and sharing your findings. 😃