I just want to get mywebroot working again!
Best answer by stevecosta
View originalBest answer by stevecosta
View originalHello Monte-d, Welcome to the Webroot Community Forum. :D@ wrote:
I used to have the much maligned Norton. The product may not have been so good, but help response was immediate, and i ws never left hanging for days.
Lesson learned. ;)@ wrote:
The reason you did not get a hastier response when you re-opened your ticket is because you posted 7 times in a row. When you do this, the ticket shows up as a new request and it actually works against you. Tickets are handled in the order they come in and when you post 7 times in a row, it looks like the 7th post was the most recent one and it becomes a "newer" response.
@ wrote:
Lesson learned. ;)
Maybe Webroot should put a note or warning on All incoming Support Ticket's about this for all members to see.
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