Best answer by BaldrickView original
Password does not work for "Sync & Backup" section on console. Works to login to account on website.
Password does not work for "Sync & Backup" section on console. Works to login to account on website, however. It worked initially, but after I reinstalled the software it fails to work, message says "username/passord invalid". I reset the password, and it still worked for the website login, but not the console. Please advise.
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In these circumstances it is usually best to Open a Support Ticket, as most likely the issue relates to a problem in the back office systems and the Support Team as the best in terms of getting that sorted.
Do let us know how you get on in terms of resolving y9our issue.