What makes this frustrating is that the very same email and password gets me into the Webroot console (website) without any problem at all. It just seems that the password manager within a webpage does not seem to be communicating with the webroot site to give me valid access. I have uninstalled Webroot Secure Anywhere as well as Google Chrome and reinstalled fresh copies to no avail. Any hints as to what is happening? I have not changed any settings at all so it is one big mystery.
Best answer by nicView original
I am having this same problem, kind of.
I cannot log into the Password Management toolbar on any browser. This includes IE, Chrome, and Firefox.
I keep getting an invalid password prompt, but I can log into the web and desktop consoles.
The only difference is that all of my passwords show up in my password management tab on the SecureAnywhere page.
I had reset my password, haven't gotten a new key, and still have over 200 days on my subscription.
Please fix this soon! I will create a tab if I need to.
The Password Manager is one of my favorite things about Webroot/Geek Squad.