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password manager

  • 19 September 2017
  • 5 replies
  • 44 views

Userlevel 1
Activated my new key and now my password manager will not work...
Please help!!!
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Best answer by JP_ 20 September 2017, 19:45

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5 replies

Userlevel 7
Hello Okeene'
 
If you are activating a New Key Code you will have to get Webroot Support to transfer your passwords from the old to the new keycode.
 
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
 
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
 
HTH,
Dave.
Userlevel 7
Welcome, @. Thanks for joining us :cathappy:
 
I've gone ahead and moved your account over to your new keycode. Your Password Manager will return to normal functionality.
 
Please let me know if I can help with anything else!
 
Cheers,
Userlevel 1
Thank you very much
I ve purchused and activated new keycode and password manager still says says it has expired
Userlevel 7
@, your Password Manager has been moved over to your new keycode by our Team. It should be functioning normally now. Thanks for letting us know!

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