Password Manager and new keycode

  • 15 January 2020
  • 1 reply

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I have purchased a new Keycode for the Secure Anywhere Complete package upon reaching the expiration for last year’s subscription to the same product. I can’t find a way to move my password manager account to my new keycode. Other messages with a similar problem say contact support. I have contacted support and have had a message in the queue for 4 days without a response. 

I then tried to call support. The phone message says please, contact them online through the online message system and if you stay on the phone that the wait time is 25 minutes. I’m not going to wait on hold for 25 minutes. 

So what am I supposed to do? Other discussion messages with the same problem have just had the moderator step in and take care of it. Some have suggested just renewing the way they want you to, for the $79.99 renewal fee. Not going to do that either. This new keycode for the Complete package cost me $29.99. This product is not worth $80 to me. If that were my only option, I’d buy something else instead.

Is there anyway I can move my keycode myself? Is there any plan to add that functionality to the user interface? I remember having a similar problems moving from my eval copy to my purchased copy. 

1 reply

Badge +3

I just saw this note in another thread.

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

That’s crazy. So now by following up on my support question from 4 days ago, I’ve pushed myself to the bottom of the queue? I’m so frustrated. I tried to get out ahead of this problem and now I feel like there’s nothing I can do to get this solved before stuff starts to break.