how come my password vault won't work with my capital one credit card accounts? The green w appears in username/password but it won't pre-fill.
I figured it's cause Cap One has somehow prevented this but not sure.
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Are you using Firefox by chance? There are know issues with FF and Webroot is working on a fix.
Please try another browser such as IE or Chrome and see if the Password Vault will work there?
Edit: If this continues to be a problem then you can submit a Support Ticket and they cancheck this out for you!
You say that the green M appears, but it will not fill out the information? When that happens, look up towards the top of the browser at the right hand side. See if there is a button labeled "Autofill" there. If so.. click it.
I think all that is happening is that the Password entry for that site was not marked to automatically fill in, OR you might have two different username/passwords for that site (Such as a husband and wife might have).
Once you click Autofill, it will drop down a list of available saved Passwords for that site. Just click the right one, and it will fill it in for you.
Give it a try and let me know!
Thanks for caring. This has been going on for years. I have re-done the cap one password in the vault numerous times. I think it's as simple as Cap One has a superior security system and Webroot hasn"t defeated it yet. N biggee
I am, while not the smartest person around here, or the most knowledgeable, pretty good with the software, and the Password Manager... yet I still end up with duplicate items when adding new pages here and there. So I also know EXACTLY what you mean by the green M showing up, but the fields not filling in correctly either. :)
It is worth a shot at... if that fixes it, great! If not.. as you said, you have lived with the issue for years anyway so it is no biggie :)
if you click on the toolbar icon for the Password Manager and look to the right of the 'Show matching sites' option you should see a red numeric (in Chrome certainly) equating to the number of matching sites. If you click on the option you will get a list of all the entries that match and if you right click an entry you will get the option, amongst other actions, to delete the entry.
Simple to check for an maintain or get ride of inadvertent duplicates as and when yo come across them.
Hope that helps?
Remember to check to see if the Password Manager is trying to trigger (the green W in the login form fields) AFTER deleting the known PM listing AND restarting the browser.
Thanks for caring. I give up. I did everything you said. Brought ip the login page with NO green w's.
Set up a new record. Again I have the same result, green w's but no password and user name. I give up.
Can't even open a ticket because after I input my password and click continue, nothing happens???
Thanks for caring.
why do you keep calling them "M" like Mike. It is the webroot symbol, a little green circle with a W in it. Just curious....;)