To rid the malware, I downloaded and ran MalwareBytes, which did stop the problem. I also ended up installing SpeedyPC Pro to finish the cleanup after the malware removal. Next, researched new protection for the PC and choose WebRoot (hooray!). No I am not employed by WebRoot, just enjoying it.
Now, I have a subscription to System Mechanic 10 and SpeedyPC Pro. Which one of these will compliment Webroot the best? Or, maybe, I do not need either? From running both of them simutaneously, SpeedyPC seems to be doing a better job than System Mechanic.
Looking for some good feedback.
Best answer by HowardRView original
I think you'll get some better feedback if we move this over to the product forum. Which version of SecureAnywhere are you using?
Glad you have loved Webroot so far!
Hope that helps you somewhat.
I agree with what T H says about WSAC containing the tools that you need to keep your system clean. The addition of Malwarebytes can't hurt either in terms of having another tool to run in the layered approach. Having provided technical support for a long time, I too have seen too many instances where people load a bunch of extra tools on to their systems that do not really provide any benefits and can sometimes cause more problems.
If by chance you have any further questions about the System Cleanup tools in SecureAnywhere, please let me know and I would be happy to help.
Nice to see you come over from the forest of Wilders! With your issue I have never seen WSA mess anything up using it's Optimizer so I would suggest that you Submit a Support Ticket to find out what really happened as they can gather a few logs from your system.
My kids generally fail to clear the cache, ever. As in they never do. Once the history and cache build up to a certain extent, the browser on their device begins doing this: it displays unformatted text only. No images, all formatting of the page is lost.
Running WSA Optimizer and then restarting the browser usually clears it, though if you are having to reboot the computer first there may be an issue with the browser itself that a re-install of the browser itself will correct.
There may be something that can be done either in the Firefox settings or other that can be done to help this... Please go ahead and submit a Trouble Ticket as Nic suggested to see if they can help tweak things in Firefox to keep this from happening.