I have just received a Personalised Security Report on both my computers whose scan data bears absolutely
no relation to reality. It says that my last scan was on 9 June. Not true! The last scan on my XP was on 10 June (yesterday) and on my Win 7 was today. It says that this supposed scan on 9 June happened at 04:01pm. Again not true! My daily scheduled scan on 9 June completed on my XP at 01:01pm and on my Win 7 at 08:23am. It says the scan took 09:08 minutes. Once again, false!! It took 2mins16secs on my XP and 5h23mins on my Win 7 (the inordinate amount of time taken being because this computer awoke momentarily at 03:00am for a scheduled task, at which time WSA decided to initiate the daily scan, then went back to sleep again, only to continue the scan when I brought the computer out of standby in the morning).
Such a report can only be described as an anti-publicity for Webroot. It gives the impression that Webroot security firm is totally incompetent—which isn't true at all. If I was new to WSA, this kind of information would certainly shake me up and make me seriously consider abandoning the product for another. To put it mildly, whoever wrote the code for this Personalised Security Report needs a serious talking to
Best answer by nic
Ok the support escalations team hasn't seen any of these come through their system yet, so please contact support and get a ticket opened. That way we can get the issue documented and a ticket in to dev if this is an issue that we need to fix on our end.