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photoshop cs6 slow load "measuring memory" with firewall enabled

  • 16 September 2012
  • 5 replies
  • 8434 views

Userlevel 5
Badge +24
Photoshop cs6 slowly loads when firewall is enabled.
Otherwise loads in seconds.
I have 32 gb of ram and running i7 extreme..
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Best answer by MikeR 19 September 2012, 17:46

I am glad the reinstall was helpful! 
 
If any issues come back please submit the logs on the ticket system so I can take a closer look. There can be issues such as slow loading when a program is being heavily Monitored. We won't know for sure what was causing it without the logs though.
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5 replies

Userlevel 7
Hey dtouch,
 
Please navigate to PC Security>Quarantine>Configure and see if cs6 is being monitored. Also, navigate to Identity & Privacy>View/Edit Protected Applications and see if the program is in this list. If it is, is it set to Protect, Allow, or Deny?
Userlevel 5
Badge +24
No... cs6 is not even in the list.
Userlevel 7
Thank you for checking if the program was being monitored. I have created a Support Ticket for you and you will receive an email with a password to access the ticket. I have also sent log gathering instructions via the ticket system which will help me investigate further. Please let me know when you have gathered and sent the requested logs.
Userlevel 5
Badge +24
i reinstalled webroot. next time i lauched photoshop.. i allowed it to access.
Now its fine.
So it exerts slow load on apps that are blocked to connect to the internet?
 
Userlevel 7
I am glad the reinstall was helpful! 
 
If any issues come back please submit the logs on the ticket system so I can take a closer look. There can be issues such as slow loading when a program is being heavily Monitored. We won't know for sure what was causing it without the logs though.

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