please advise


twice now on my new computer i have received virus detection error 2 from microsoft. I have webroot . It doesnt sy any viruses but the dialogue box that has come up from mc says I need to call immediately , that I am blocked, freezes my screen, says data being stollen and makes horrendous sound.  Is that for real?  If so, why doesnt webroot caught anything.  I am confused

4 replies

Userlevel 7
Badge +55
Hello ila1227,
 
Welcome to the Webroot Community,
 
Sorry to hear of this issue. It is a fake popup scam. Please read and follow below.
 
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
 
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs. Also have a read here.
 
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
 
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge,
 
Hope this helps?
thank you
 
Userlevel 7
Badge +55
You are most welcome!
 
Remember if the instructions that I gave you are to complicated or you are having a difficult time. The Webroot Support will gladly help you. They usually respond in 24-48 hours. Okay? 😃
twice now on my new computer i have received virus detection error 2 from microsoft. I have webroot . It doesnt sy any viruses but the dialogue box that has come up from mc says I need to call immediately , that I am blocked, freezes my screen, says data being stollen and makes horrendous sound.  Is that for real?  If so, why doesnt webroot caught anything.  I am confused

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