problem password manager

Durantash, Let me know if it worked.  Here is a set of directions with screenshots.  
 
 EDIT 4/30/2013
 
Remember to save a backup copy of your CSV file before you begin!  While these directions are tailored to a specific set of programs/circumstances, the methods used should work for other CSV formats as well.  This should also work for going from Webroot format to a different format: as long as you have an example of both formats so you can see the differences, you can convert.
 
/EDIT
 
These instructions are for converting a Norton Password csv file to a Webroot Password csv file using Microsoft Excel 2010. Users of other Spreadsheet programs may need to alter the directions to suit that program, but hopefully this explanation and the included screen shots will help aid you in getting through it. The same type of conversions should also work when converting files of other products.

You may need to add or remove certain data columns while in spreadsheet mode to match the desired end format.

There may be other solutions that use a different format than csv, in which case you may need to adjust the directions to use a different character between data entries.
 
NORTON CSV Data Format Example
url,username,password,name,grouping,extra,delete
"https://www.url.com/,noone@yahoo.com,password,name,grouping,extra,"
"https://www.url.com/,noone@yahoo.com,password,name,grouping,extra,"
"https://www.url.com/,noone@yahoo.com,password,name,grouping,extra,"

WEBROOT CSV Data Format Example
url,username,password,extra,name,grouping,fav
https://www.url.com/,noone@yahoo.com,password,extra,name,grouping,0
https://www.url.com/,noone@yahoo.com,password,extra,name,grouping,0
https://www.url.com/,noone@yahoo.com,password,extra,name,grouping,0

Export your Norton file to a CSV. Open the file using Notepad. (You may need to use Open With, and remember do NOT set Notepad as the default program to open csv files with) Compare the data to that of the Webroot sample above. See how the first line has some of the words in different positions? These, and the corresponding data in the rest of the lines, needs to be moved to match the order of the Webroot format. But we also have some other issues to deal with...
 

 
As Norton has an extra comma (,) at the end, as well as quotes (") at the beginning and end of each data line. With the csv file in notepad, do the following:
 
Click Edit, and choose Replace
Replace " (The quotes mark) with NOTHING. Leave the bottom blank empty. 
Click Replace All
 
Now we need to consider that extra comma. As it is a comma delimited file, and there is one too many comma's... Simply add another item to the top line that defines the columns called "delete". (Remember to put a comma between "extra" and "delete") Once imported into Excel, that whole column can be deleted.
 

 
Open Microsoft Excel, or other compatible spreadsheet program and create a new spreadsheet.
 
Import the Norton Data. For Excel, click the "Data" tab at the top, and then the "From Text" button. This will open the Import Text File box. Select "File Type: ALL FILES" and then the Norton CSV file.
 
Click IMPORT
 

 
An Import Wizard should open. For Excel 2010, select "Delimited" and then click next.
 

 
On the next screen of the Wizard, select Comma ONLY. The data preview at the bottom should change to be columned, with the correct data under each column title. Click Next.
 

 
The last screen of the Import Wizard for Excel 2010 you can select what data format to be used in each column. Simple leave this as the default "General" and click Finish.
 

 
Finally, a small pop-up will ask for what data block to insert the data. You want set it for A1. You can do this by simply clicking on the correct box and then click OK.
 

 
You now have the Norton data imported into Excel.
 

 
For each column that is in the incorrect placement for the Webroot formatting, you will need to move the columns around by a simple copy and paste. In this case, the fourth column "name" should be moved. Simply right click on the column label (D) and choose COPY.
 

 
Right click on an empty column, and hover your mouse over PASTE OPTIONS, and then choose the text icon.
 

 
The data is now contained in what was the empty column.
 

 
To clear the data from the original column, right click the column label (In this case D) and select CLEAR CONTENTS.
 

 
Repeat moving columns until you have all of the columns in the correct placement for the Webroot format. Add any additional columns needed, such as "fav" in this case. As the default value appears to be "0", I have filled in the data boxed for the "fav" column with that content.
 

 
It is now time to export your work to a new Webroot compatible CSV file. Click FILE, and choose SAVE AS. In the save as dialogue box, change "Save as Type" to "CSV (Comma Delimited)" and name your file. Click SAVE. You may receive some errors during saving your Webroot CSV file. Simply click OK or YES to all of them. (It is OK to lose the spreadsheet formatting as we are changing to a csv file anyway!)
 

 
Open your new Webroot file, and check it out to see if it appears to be correct!
 

 
Time to try it out... attempt to import the file into the Webroot Password Manager.
 
 

Dear My Friends ,
 
Thank you so much from Darid for give solution transfer password .
 
i check it and Work  .
 
Best Regards ,
 
Durantash Co.
Amir

Excellent work David. 😉

Hi Dave - Can you please Send me a Private Message with your new keycode? 

Hi Mike,
 
Everything is back to normal!
 
 
Reinstalled Mobile with new Keycode - OK
Activated New Keycode on other 2 PC's - OK - 3 PC's now show up in Online Account
Imported CSV of passwords - OK, however, I think you re-linked Passwords to new Keycode and that is what worked since recent sites and passwords are there also.
 
Thanks again for your excellent support! I am completely satisfied with Webroot product and technical support. I will update my post on the forum.
 
Now I will go back to learning more about product features.
 
Have a great day!
 
Dave
 

5/13/13 UPDATE on problems with Password Manager:
 
I think where I went wrong initially was when I upgraded from Trial to Paid. I added the keycode to Online Accounts, but should have "Activate a New Keycode" on the computer(s), which would have replaced the Trial Keycode.
 
I probably didn't read the instructions so well when I upgraded. :@
 
Thanks for the great response and help Mike, David and Daniel.
 
Dave

Hi ,
i am very sorry for delay .
 
this is sample file from norton identity csv . link
 
after 1 days i will delete file .
 
 

I am pretty sure that this will work correctly, and also can serve as a guide in converting other formats of csv files as well.  Hopefully we can get a verification of success though!

Well done David many thanks. ;)
 
Daniel

hi dave260, welcome to the Webroot Community!
 
I just tested the link to Support that I have below in my signature, and it is working.  Hopefully it will work for you.
 
When you switch from one key code to another, the user profile is still attached to the old key code.  Support can usually move the user profile from the old key code to the new key code.  Do note that once in a while this does not work correctly for some reason.
 
To avoid any data loss in your stored passwords, you may want to log into Your Account, and then go to Passwords.  In here you can Export Data to a Webroot csv file even though you cannot log into the Password Manager toolbar.  Save that csv file on your computer in the event you need to re-import the data you have already saved into the Password Manager.

Hi David and Daniel -
 
Sorry, I responded to Mike about the Support Link rather than you guys. Thanks for your help!
 
Dave

Thanks Mike!