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problem password manager


Userlevel 7
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Hi ,

 

when i try setup password manager and login to my account , then show " If you're not redirected within a couple of seconds, please click here to continue to Passwords " , but then  show error " The page could not be accessed.

  Please try again later"

 

Best Regards ,
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Best answer by MikeR 13 May 2013, 23:04

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Userlevel 7
Durantash, Let me know if it worked.  Here is a set of directions with screenshots.  

 

 EDIT 4/30/2013

 

Remember to save a backup copy of your CSV file before you begin!  While these directions are tailored to a specific set of programs/circumstances, the methods used should work for other CSV formats as well.  This should also work for going from Webroot format to a different format: as long as you have an example of both formats so you can see the differences, you can convert.

 

/EDIT

 

These instructions are for converting a Norton Password csv file to a Webroot Password csv file using Microsoft Excel 2010. Users of other Spreadsheet programs may need to alter the directions to suit that program, but hopefully this explanation and the included screen shots will help aid you in getting through it. The same type of conversions should also work when converting files of other products.



You may need to add or remove certain data columns while in spreadsheet mode to match the desired end format.



There may be other solutions that use a different format than csv, in which case you may need to adjust the directions to use a different character between data entries.

 

NORTON CSV Data Format Example

url,username,password,name,grouping,extra,delete

"https://www.url.com/,noone@yahoo.com,password,name,grouping,extra,"

"https://www.url.com/,noone@yahoo.com,password,name,grouping,extra,"

"https://www.url.com/,noone@yahoo.com,password,name,grouping,extra,"



WEBROOT CSV Data Format Example

url,username,password,extra,name,grouping,fav

https://www.url.com/,noone@yahoo.com,password,extra,name,grouping,0

https://www.url.com/,noone@yahoo.com,password,extra,name,grouping,0

https://www.url.com/,noone@yahoo.com,password,extra,name,grouping,0



Export your Norton file to a CSV. Open the file using Notepad. (You may need to use Open With, and remember do NOT set Notepad as the default program to open csv files with) Compare the data to that of the Webroot sample above. See how the first line has some of the words in different positions? These, and the corresponding data in the rest of the lines, needs to be moved to match the order of the Webroot format. But we also have some other issues to deal with...

 



 

As Norton has an extra comma (,) at the end, as well as quotes (") at the beginning and end of each data line. With the csv file in notepad, do the following:

 

Click Edit, and choose Replace

Replace " (The quotes mark) with NOTHING. Leave the bottom blank empty. 

Click Replace All

 

Now we need to consider that extra comma. As it is a comma delimited file, and there is one too many comma's... Simply add another item to the top line that defines the columns called "delete". (Remember to put a comma between "extra" and "delete") Once imported into Excel, that whole column can be deleted.

 



 

Open Microsoft Excel, or other compatible spreadsheet program and create a new spreadsheet.

 

Import the Norton Data. For Excel, click the "Data" tab at the top, and then the "From Text" button. This will open the Import Text File box. Select "File Type: ALL FILES" and then the Norton CSV file.

 

Click IMPORT

 



 

An Import Wizard should open. For Excel 2010, select "Delimited" and then click next.

 



 

On the next screen of the Wizard, select Comma ONLY. The data preview at the bottom should change to be columned, with the correct data under each column title. Click Next.

 



 

The last screen of the Import Wizard for Excel 2010 you can select what data format to be used in each column. Simple leave this as the default "General" and click Finish.

 



 

Finally, a small pop-up will ask for what data block to insert the data. You want set it for A1. You can do this by simply clicking on the correct box and then click OK.

 



 

You now have the Norton data imported into Excel.

 



 

For each column that is in the incorrect placement for the Webroot formatting, you will need to move the columns around by a simple copy and paste. In this case, the fourth column "name" should be moved. Simply right click on the column label (D) and choose COPY.

 



 

Right click on an empty column, and hover your mouse over PASTE OPTIONS, and then choose the text icon.

 



 

The data is now contained in what was the empty column.

 



 

To clear the data from the original column, right click the column label (In this case D) and select CLEAR CONTENTS.

 



 

Repeat moving columns until you have all of the columns in the correct placement for the Webroot format. Add any additional columns needed, such as "fav" in this case. As the default value appears to be "0", I have filled in the data boxed for the "fav" column with that content.

 



 

It is now time to export your work to a new Webroot compatible CSV file. Click FILE, and choose SAVE AS. In the save as dialogue box, change "Save as Type" to "CSV (Comma Delimited)" and name your file. Click SAVE. You may receive some errors during saving your Webroot CSV file. Simply click OK or YES to all of them. (It is OK to lose the spreadsheet formatting as we are changing to a csv file anyway!)

 



 

Open your new Webroot file, and check it out to see if it appears to be correct!

 



 

Time to try it out... attempt to import the file into the Webroot Password Manager.

 

 
Userlevel 7
Durantash,

 

I think I have steps that may help you.  These steps are based on Microsoft Excel 2010.

 

Everyone else: can you all please read over this and proof read, give comments, suggestions, anything.  This will be the basis of my next KB article idea  :D

 

Open a new Speadsheet

 

Import from Text



Files of Type: All Files



Select the file to Import (your Norton CSV file)

 

Next, I get the Text Import Wizard

 

The first screen has:

Step 1 of 3

Original Data Type: Select DELIMITED

Click Next

 

Step 2 of 3:

Select the Delimiter(s)

Put a check next to Comma, and remove any other check marks.

The bottom of this screen has a preview pane that will dispaly the columns and data.  With any Delimiter other than comma selected, there will be no column dividers as it will all be in that single column.  Once you select Comma and no other, the correct columns should appear.

Click Next

 

Step 3 of 3:

You can set the data format for each column.  By defualt they will be set for General, which is just fine.

 

Click Finish

 



You may see a small pop-up "Where do you want to put the data?"  Just click OK.



You should now have an Excel spreadsheet with the columns in Norton format.  Open a new spread sheet, and simply copy the columns from the Norton sheet to the new one in the correct order for Webroot data.  Make sure you copy the first line that contains the column name (Url, username, password, etc).

 

EDIT

 

remember to any extra columns that Norton does not have.. just leave the data empty for it, but do place the correct label at the top line.

 

/EDIT



Save the Webroot sheet that you just created to a csv.

 

To do this, click "Save As"

File Name: name your file

Save as Type: Select CSV (Comma delimited)

 

You should now be able to import the data into Webroot if everything works correctly.

 

 

Let me know if this helps or works, as I am sure you are not the only one who has run into this issue or will need help in doing this. 
Userlevel 7
Badge +37
Dear My Friends ,

 

Thank you so much from Darid for give solution transfer password .

 

i check it and Work  .

 

Best Regards ,

 

Durantash Co.

Amir
Userlevel 7
Durantash,



That is GREAT! I am so glad it worked. And thank you very very much for letting us know! I quite enjoyed putting it together and having it work makes the time well spent!
Userlevel 7
Excellent work David. 😉
Userlevel 7
Badge +56
Hi David for some reason your link is not working https://detail.webrootanywhere.com/servicewelcome.asp but this one is. https://www.webrootanywhere.com/servicewelcome.asp? and the one in you're signature line works fine which is the same as mine.



 

Daniel
Userlevel 7
Hi Dave - Can you please Send me a Private Message with your new keycode? 
Userlevel 7
Thanks for helping him out! I have created a new keycode and connected it with the original trial My Webroot Account so that the passwords will be connected.
Userlevel 1
Hi Mike,

 

Everything is back to normal!

 

 

Reinstalled Mobile with new Keycode - OK

Activated New Keycode on other 2 PC's - OK - 3 PC's now show up in Online Account

Imported CSV of passwords - OK, however, I think you re-linked Passwords to new Keycode and that is what worked since recent sites and passwords are there also.

 

Thanks again for your excellent support! I am completely satisfied with Webroot product and technical support. I will update my post on the forum.

 

Now I will go back to learning more about product features.

 

Have a great day!

 

Dave

 
Userlevel 4
Badge +3
Great to see everything is working for you now Dave! :D
Userlevel 1
5/13/13 UPDATE on problems with Password Manager:

 

I think where I went wrong initially was when I upgraded from Trial to Paid. I added the keycode to Online Accounts, but should have "Activate a New Keycode" on the computer(s), which would have replaced the Trial Keycode.

 

I probably didn't read the instructions so well when I upgraded. :@

 

Thanks for the great response and help Mike, David and Daniel.

 

Dave
Userlevel 7
When I import data into Excel, and this will not be fully accurate as I do not have Excel on this computer, it asks what kind of data, I can set what the separator is; comma, tab, spaces, other characters like / or |.  It shows a small "preview box" of what the data will look like after the import and how the columns will be assigned.

 

I won't have any better answers for you on this until much later today, after I have tried a few things and taken better notes, but I would like to try something if you are willing.  Below is the format of my Webroot csv, the first three lines of the file.  The first line defines the columns, the second and third lines would be data.

 

url,username,password,extra,name,grouping,fav

https://www.url.com/,noone@yahoo.com,password,extra,name,grouping,0

https://www.url.com/,noone@yahoo.com,password,extra,name,grouping,0

 

Can you send me something like that which would show the formatting of the Norton?  DO NOT SEND your real data, edit it out like I have here.  Maybe I can try to figure out a better way to explain the import process to correctly format the data in Excel, but also test it on the fake Norton data to make sure it works.

 

 
Userlevel 7
Badge +37
Hi ,

i am very sorry for delay .

 

this is sample file from norton identity csv . link

 

after 1 days i will delete file .

 

 
Userlevel 7
Badge +37
Dear David , Thank you so much forthis post and show step by step immigration password managment .

 

 

 

 
Userlevel 7
I am pretty sure that this will work correctly, and also can serve as a guide in converting other formats of csv files as well.  Hopefully we can get a verification of success though!
Userlevel 7
David, absolutely excellent work done! ;) Thanks so much.
Userlevel 7
Badge +56
Well done David many thanks. ;)

 

Daniel
Userlevel 7
Thank you Dave and everyone! It does mean a lot that the work was appreciated, it makes all the fun I had doing it even more worthwhile!
Userlevel 7
hi dave260, welcome to the Webroot Community!

 

I just tested the link to Support that I have below in my signature, and it is working.  Hopefully it will work for you.

 

When you switch from one key code to another, the user profile is still attached to the old key code.  Support can usually move the user profile from the old key code to the new key code.  Do note that once in a while this does not work correctly for some reason.

 

To avoid any data loss in your stored passwords, you may want to log into Your Account, and then go to Passwords.  In here you can Export Data to a Webroot csv file even though you cannot log into the Password Manager toolbar.  Save that csv file on your computer in the event you need to re-import the data you have already saved into the Password Manager.
Userlevel 7
@ wrote:

Hi David for some reason your link is not working but this one is. https://www.webrootanywhere.com/servicewelcome.asp?

 

Daniel

Thanks Daniel!  You always have my back!  :D



Strangely, both links work just fine for me...  but since you cannot get the one I have to work, I will change the link I use to the one you have provided.  Thanks again!!
Userlevel 1
Hi David and Daniel -

 

Sorry, I responded to Mike about the Support Link rather than you guys. Thanks for your help!

 

Dave
Userlevel 7
@ wrote:

Hi David and Daniel -

 

Sorry, I responded to Mike about the Support Link rather than you guys. Thanks for your help!

 

Dave

Dave260: You did the right thing.  MikeR is a MOD here, and he has the right access to fix the issue.  Hopefully it will be resolved shortly.
Userlevel 7
Thanks Mike!
Userlevel 7
Happy to hear we resolved it.

 

Thanks for all the help everyone!
Userlevel 7
Hey David and Daniel - Go ahead and use the following link for future reference. https://www.webrootanywhere.com/servicewelcome.asp

 

😃

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