We recently buyed a license and upgrade also that license, all info below this message.
The problem is sometimes webroot says "YOUR LICENSE AS EXPIRED PLEAS RENEW IT", and i've to introduce again and again the key code. And he says "you're registered, thank you".
Then, after one-two days, same thing again!!
This is becaming very disturbing.
What can i do to stop this?
Best answer by JimMView original
Can I ask where you purchased your copy of WSA?
One new license, and then an upgrade.
Will they answer here??
I have taken a look at your support ticket and the keycode you are using is missing one of the alpha characters. Please try the instructions below and let me know if you experience the same problem. If you do, please update the thread and I will send you instructions on how to proceed through the ticket system to remove remnants of older software that could be causing the issue.
Open SecureAnywhere>click My Account>click Activate a new keycode>Copy & Paste the keycode I have sent you>click Activate
And every single day, the samething happen, "expired, please activate your code".
I've answered your questions.
This is a new system, i don't have or had old software, old versions, or anything like that.
Everything is properly associated on your account and we will need to collect logs through the support system if this does not resolve the issue.
It's done, as you requested.
It's 19h48m now, here. Normally the problem happens at 13h (my time = GMT+0).
I'll update this post and ticket, if the problem happens again.
Thank you for all your support until now.
Thank you for the detailed information as well as a thanks in advance for updating this thread. 😃
Edit 2/22/13: It's been quite a while, and we haven't heard back. We'll assume this is taken care of. Please let us know if there are any further issues.