Last Friday, I have tried to purchase "webroot secure anywhere internet security complete 5 device 1 year subscription" (through WEBROOT’s official website).
Upon clicking the "buy now" button, I was prompted with an error:
"please correct the following errors and try again.
card - one or more fields in the request contains invalid data."
However, my credit card has already been charged the displayed amount of $29.99, and I have double confirmed with the card center that it has been billed.
I have also checked my email and confirmed that I have not received a purchase confirmation email, instead there was an email prompting me that the purchase was not completed and I still have the item in my shopping cart.
I have immediately contacted support through their “Talk to WEBROOT support” message system, and provided the purchase order code, but so far it has been 3 working days and I have yet to receive a reply from them.
Please kindly let me know how else I might seek help.
Best answer by TripleHelix
It’s best to contact the sales department directly as they will need your full info that we can’t help with on the Community.
To Submit a Support Ticket and choose Sales Inquiry: https://detail.webrootanywhere.com/servicewelcome.asp
Purchases and Renewals