I was told there is this place t do download a video editing Codec, when i went there and downloaded the video codec i got many warnings and now the secure anywhere is been trying to delete this infection. the thing is the slider is not going any where. I a using my other computer, i already disscounected my other computer from the internet.
also, I am using the Revo uninstaller at the same time to uninstall the few other programs that came with this thread
Any help please, one of those programs are Jump Flip, Haali Media splitter ffdshow
Best answer by RetiredTripleHelixView original
Given that you are having these further issues, i.e., the Full Scan freezing before completion, etc. I really believe that you should wait for the Support Team to respond to your Ticket, as that needs investigating and it is not something that we in the Community are able to do.
If you are still waiting for a response from the Support Team (bearing in mind this is the weekend) then I suggest that you post back here and we will see if one of the Mods can escalate the request for you. Cannot say if that will work but we can but try.
MySearchDial is a browser extension/toolbar that can get inadvertently installed. One of the most common ways of this happening is to not careful to read all the options presented when installing software, etc. To rid yourself off it please take a look at This article that I have found useful in the poast...it covers all three main browsers.
Conduit is the same...a PUA (Potential Unwanted Application) and can be difficult to get rid of. Please take a look at a previous post by Daniel referencing some Community KB articles relating to PUAs/how to remove them.
But, if you are not confident in acting on the above, as Daniel recommended earlier you have a Support Ticket open so if you prefer you can wait for them to contact you and add this to the other issue that you opened the ticket for...I am sure that they will help you with these if you either update the ticket to notify them or tell them when they contact you.
Post back to let us know how you get on.
Thank you very much I did go to that link and clicked on forgot password and wrote the issue to them hopefully they get back to me.
So meanwhile what should I do ?
once again thank you very much for all your help.
God Bless You.
You are quite safe till support gets back to you!
The recommended scan level is Deep, and that should be sufficient (a Full scan will take much longer and is not really required given the multiple Shields that WSA has that are monitoring your system once it is installed)
If the scan shows no threat, PUAs or virus you should be safe, and if it does find anything WSA will, were approrpiate cleanup/quanrantine the threat components or, if it is determined that manual intervention is required it will advise you to contact Support.
You should be fine, but as Daniel has stated...please be patient...Support will get to you and go through things to make sure.
I don't have the Inset image In my Icon Tool-Bar. I have the Insert/ edit Link . The emotion Icon and ordered list,and unordered list icon.May-be Is hidden or do I have to go to any preferences to get It
Thank you very much.
In my other computer, when i do the Full scan webroot Freezes on 32 percent i don't know why ?
Also, i would like to know why when I go to the Quarantine, when I see the last Removed Threat, It shows the year of 2011.
I think some-thing is wrong with Webroot Date ?
Also, The Webroot shows Complete Secure, But, and when I do the Deep scan it showed : valueapps.exe\\conduitvalueappsie
Once again thank you very much for all your helps
God Bless You All.
From one "Semi-cognisant-participant" to another 😉...you are quite correct in terms of your understanding re. this.
Note: I also have kaspersky pure installed in my computer, and Kaspersky immediately Quarantine those .dll files
so what should i do now,
Thank you very much i really appreciate your help.
OK, now my Webroot security is all Green, and it shows Protected. Do i still need to contact the Tech support, or what ?
I did clicked on the support link that you provided and it keeps on asking me for a password.
since the Webroot secure is protected do i need to do any thing else.
please let me know
Thank you very much
I am not to concern with the Mozila, I have already Uninsulated it, I can always get it back. first of all, i want to know if I can attach a screen-shot, to this Post so you can see the Error Message, I can not find any Insert, or any attachment link at this forum.
Also, I am waiting for the Tech support, I wonder how I follow up to see If they got my message or not ?
Do you recommend me to do a Deep Scan or A Full Scan ?
If Scan Shows no threat, or PUA or any virus am I safe ?
I did go to the link you provided and Inside My Manage Add-on I did see Conduit search. I Removed It
Thank you very much.
Last night In my Mozila Firefox, I suddenly saw a Flying Saucer UFO Animation Game Pop Up,with some Quick Explosion in my Mozila page and I could see Some Game Arrows. I don't see it now, but it could be Hidden some-where.
Also, inside my I/E Manage Adds on I have this Quilinx Inc which I Disable, and i wonder I fI can Unistall it..
Inside manage Adds on- Tracking Protection, Your Personalized List should be Enable or Disable ?
Thank you very much for your Time.