reformatted PC - webroot works but Password manager does not appear in Firefox addons - how do?

  • 25 July 2015
  • 1 reply

I have webroot internet security on 3 computers on my netwoork. I had to reformat my laptop yesterday, from a disc image I made previously, Everything works fine, webroot is there and works like its supposed to... but, password manager does not appear in Firefox add-ons, and I cannot find anything online on how to make this happen.
Anyone know?

1 reply

Userlevel 7
Hi roddeyphipps
Welcome to the Community Forums.
This sometimes does happen and to try to resolve it you can try running the Toolbarfix tool.  You can download it for here.  Once downloaded launch it by clicking on the executable, and you should see the following, if then that is fine and you should click on 'Run':

which should then take you to the following dialog:

on which you should choose/check the option 'Repair/Install the Webroot Toolbar' and then press 'Start'.
That should initiate the fix process and you just have to wait for it to finish, close the dialog and then check in your browser to see if the Password Manager Toolbar icon is now visible.  If the fix has been successful you should see the following greyed out icon in a toolbar at the top of the IE browser page:

One then double cliks on that so that the login dialog is presented, etc.
Please check the above out and come back if anything is not clear or if it does not help/respond to your query.
Regards, Baldrick